Manager Customer Service

Angeline Flanagan

*** ********* ***** *, ******, WI 54016

Cell: 651-***-****

*****.********@*******.***

Goal

Obtain administrative, bookkeeper, accounts payable or receivable

position.

Certifications

Licensed debt collector in Minnesota and Wisconsin.

Education

Turtle Lake High School, WI 1996-2000 Diploma (GPA 3.9)

The College of St. Scholastica 2000-2001 (GPA 3.5)

UW - River Falls 2001-2003 (GPA 3.5)

Work History

Office Manager / Bookkeeper A+ Credit Services, LLC

Dec '05 - Current Hudson, WI

Accounts Receivable/Payable

Client support and reporting

Payment processing

Expense reporting

Bank Reconciliation/Entries

Receptionist / HR Assistant Loparex, LLC

Jun '07 - Jul '08 Hammond, WI

Receptionist duties (incl. multi-line phones)

Assist HR department with paperwork, payroll and

appointments

Assist Plant Manager, Project Managers and Lab Technicians

with MS Excel/Access

Accounts Payable Clerk Alliant Mechanical

Apr '05 - Dec '05 Eagan, MN

Process all purchase orders and invoices

Service and contract billing

Collections and data entry

Assist Payroll Department

Administrative Assistant Transworld Systems/Credit Management

Services

May '03 - Mar '05 Roseville, MN

Payment processing

Assist Branch Manager and debt collectors

Legal account processing

Floater AMF Saxon Lanes

2001 - 2004 Little Canada, MN

Shift Manager, Waitress, Bartender, Snack Bar, Front Desk

Pharmacy Technician Econofoods Pharmacy

2001-2003 River Falls, WI

Skills

Excellent with all Microsoft Office programs, QuickBooks, type 70+

wpm, 10-key 200+ keystrokes/min, quick adaptation to new software and

procedures, detail-oriented, efficient multi-tasking, energetic, hard-

working, and self-starter.

Accomplishments

Created the software for A+ Credit Services, LLC using Microsoft

Access, Word and Excel along with correlating it to QuickBooks.

References

Available upon request.

Return on Investment Statement

"The bottom line" is a phrase many employees that feel unappreciated mock,

and I honestly never will. Why? My boss and friend wanted to start his

own collection agency, and I knew he could do it...with a little help.

I have been with A+ Credit Services before it had a client. He didn't like

the software options for collection agencies, so I created one with

Microsoft Access, Excel, Word and QuickBooks. I have been intricately

involved in everything from securing a Letter of Credit for bonds, working

with state auditors, filing annual reports, financial statements and

applications for credit, and an honest voice when he was making all of

those tough decisions involved with starting a business.

The office procedures I put in place are efficient and compliant with

regulations by the MN Department of Commerce and the WI Department of

Financial Institutions, the regulating agencies. When on the clock, I do

everything from answer phones, attempt to collect debts, process payments,

manage QuickBooks for the company (which also includes trust account

reconciliation and commission payroll), order supplies, pay bills, and the

list goes on. Prioritization and organization are what makes me an

efficient and effective employee. I also always strive to accomplish as

much as possible with accuracy and speed.

I am an honest employee, and feel a responsibility to do my part to make

any business I work for as successful as possible. I have always had

employment that required customer service, whether waitressing, front desk

for a hotel, or emailing a potential client a contract. My in-house

communications are conducted as if they were to a customer, because my

supervisors and my fellow employees are just as deserving of a pleasant

experience.

In summary, with me you will be getting an employee that is knowledgeable

of Microsoft Office, QuickBooks, Bookkeeping, Accounts Payable, Accounts

Receivable, and so on, but equally important a person that truly

understands and respects "the bottom line."[pic]

Contact this candidate