Customer Service Manager
Resume:
NIAAH L. ELLIS
OBJECTIVE:
To work cohesively in an organization that utilizes my diverse background in Human services and
management, As well as work in an environment that offers daily challenges and expanding my
knowledge for growth and leadership in your organization.
EXPERIENCE:
June 2010 Present
Strategic Staff Solutions Detroit, MI Call Center Case Manager
Contractor for DTE Energy, Provide ongoing support and expertise through comprehensive
assessment, planning, implementation and overall evaluation of individual client needs. Enhance
the quality of client management and satisfaction, to promote continuity of care and cost
effectiveness through the integrating and functions of advocating.
July 2009 – March 2010
Sunshine Treatment Center Detroit, MI Substance Abuse Counselor/Customer Service
Knowledge on different multicultural, socioeconomic levels of mental health & substance abuse
patients, 60 patient case loads, and Individual/group counseling sessions: reviewed consent forms
with patient conducted Referrals and follow up care. Experience with individualized treatment
plans, transitional discharges, psychosocial assessments, interpretive summaries, Stages of change.
Maintained complete accurate legible client records, efficient in Microsoft and other computerized
systems.
May 2007 – July 2009
Don Lors Electronics Livonia MI Dispatcher/Customer Service Rep
3720 S.E. GATEHOUSE CIRCLE APT 50
STUART, FL 34994
abhwbl@r.postjobfree.com
Customer Service inbound call center, calls from technicians in the field, solutions to trouble shoot
and problem solve in a team work environment which allowed me to utilize my skills on patience
and time management cooperation, instruction, and persuasion. Efficient in Microsoft office:
Word, Excel, PowerPoint, Publisher.
June 2002 May 2007
Rejuvenate Aqua Massage Southfield, MI Sales Manager/Customer Service
Customer service, trained, directed, and supervised staff. Determine customer needs, determined
sales volume potential, and pricing schedules that meet the company goals.
EDUCATION:
University of Phoenix
Bachelor of Healthcare and Human Services
Graduated: July 2009
SKILLS/ABILITIES:
Administrative work: Microsoft word, PowerPoint, excel, and other computerized systems Type
40wpm. Effective organizational skills, Excellent oral and written communications skills as well as
effective listening skills, the ability to handle large amounts of detail oriented paperwork and meet
important deadlines.
3720 S.E. GATEHOUSE CIRCLE APT 50
STUART, FL 34994
abhwbl@r.postjobfree.com
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