Manager Customer Service
Resume:
Jose R. Somoza
apt#***w
key west, FL 33040
Objective: To obtain a position within an organization in which education,
experience and capabilities in the areas of Operations
Management/Merchandising, Personnel, Customer Service and Sales
are of value in the Retail Industry.
Professional
Summary: Goal oriented professional with an established track record of
over twenty-two (22) years within the Retail Industry. A
skilled communicator, persuasive and adaptable. Highly
developed organizational planning and time management skills.
Experience:
Office Max
Store Manager
11-07 to present
- Manage high volume store for the district 6.6 million dollar in
sales
- 100% execution of company merchandising standards thru-out store
- Monitor expenditure of labor and P&L analysis
- Manage and supervise 25 employees in day to day operations
- Loss prevention follow-up and standards
- Training and developing of managent and associates
- Follow-up and verified rtvs are process on time
- Maitained store inventory
- Ensure the highest level of customer service thru manager on duty
standards
Sales Manager
12-04 to 11-07
- Promote sales and company programs such as MaxAssurance, Max Perks
and Office Max credit cards
- Execute merchandising for Electronics Dept. which generates over 50%
of the store's business
- Increase gross margin through merchandising abilities
- Build rapport with vendors through war room to increase inventory of
key selling product thus
increasing sales
- Loss prevention and follow-up procedures
- Training of new and existing associates
- Scheduling and monitoring of labor and P & L analysis
Home Mortgage Finance Group
Loan Officer
08-04 to 07-05
- Specializing in hard equity loans
- Refinance debt consolidation
- Purchase
- Bail out of foreclosures, commercial loans and A and BC lending
Office Depot
Assistant Operations Manager
97. to 08-04
- Establishing organizational policies and compliance
- Monitor expenditure of labor and P & L analysis
- Inventory management of $22 Million + volume
- Management and development of personnel
- Loss prevention procedural follow up
- Maintain timely review process
Merchandising Manager
- Execute merchandising strategies within merchandising departments
- Increase gross margin via merchandising abilities
- Create customer friendly shopping environment
- Generate 80% of the store sales through merchandising departments
- 100% execution of company merchant standards
- Build rapport with vendors and buyers to create strong partnerships
Best Buy
Computer Department Supervisor
04-96 to 11-97
- Responsible for placement of upcoming promotions
- Scheduling and expenditure of labor
- Employee training of product and sales
- Stocking and merchandising standards
Sound Advice
Sales Manager
03-90 to 04-96
- Oversee day to day operations of audio and video electronics
- Personnel performance reviews
- Execution of company merchandising standards
- Achieve the three million dollar plateau
- Employee training of product and sales
Education:
MDCC - Some college coursework completed
Palmetto Sr. High - High School diploma
Contact this candidate