Sales Administrative Assistant

CHARLENE SHIFFLETT

**** ******* **. *******, ** 30024 Ph: 682-***-****

********.*********@*******.***

CAREER SUMMARY

Extensive and diverse employment background consisting of training, retail

and outside sales, along with administrative management and customer

service experience. Multi-level training positions demanded strong

presentation, administrative, and organization abilities, as well as,

exceptional communication and problem solving skills. Self motivated with

a clear understanding and utilization of proven selling strategies and

negotiation techniques. A team player with a competitive spirit and out-

going personality that easily adapts to most any business climate with ease

and confidence.

EXPERIENCE

LEXMARK INTERNATIONAL-Executive Administrative Assistant, 07-08 / 11-10

Supported 130 team members and 4 key principals for transitional SAP/ERP

program world wide

Managed reservation system for multiple conference and team rooms

Coordinated facility construction projects, while organizing and assigning

work space

Maintained office and equipment inventory, ensuring operation with parts

readily available

Scheduled end user training and tracked completions using Element K

program.

Implemented on-boarding and off-boarding security process for contingent

workers

Managed all aspects of international and domestic travel for team members

SPORT CLIPS, INC - Executive Administrative Assistant, 06-07/05-08

Primary support to the Vice President of Operations

Provided administrative duties to all staff members within Operations and

HR.

Created forms, letters and reports requiring a high level of

confidentiality

Scheduled appointments, meetings and travel arrangements

Developed and maintained filing system

ZEE MEDICAL SERVICES - First Aid and Safety Consultant, 07-04/04-07

OSHA certified consultant of first aid, safety, and training solutions

Routinely performed on-site analysis for OSHA compliancy

Recommended, delivered and installed products

Developed new business and managed 200+ established accounts

BKM TOTAL OFFICE OF TEXAS-Account Manager, 04-99/05-04

Maintained 70 plus existing accounts, while developing new business

Prepared formal proposals and presentations for major companies

Provided design and space planning recommendations

Performed ergonomic evaluations for Fortune 500 companies

Met or exceeded all assigned sales goals and generated $500k monthly

CASH AMERICA INTERNATIONAL-Market Training Specialist, 09-96/08-99

Recruited and trained all levels of shop employees

Developed training programs focused on employee retention

Maintained performance driven tracking reports for 250 plus employees

Increased management pool utilizing aggressive training programs

CLIPPER MAGAZINE - Senior Account Manager, 01-91/08-96

Involved in start up of Houston based national direct mail magazine

Negotiated national and regional advertising contracts

Designed and managed spec ad layouts from proof to final copy

Generated $400,000.00 plus in sales monthly

ADVO SYSTEMS-Sales Associate, 09-88/01-91

Managed assigned sales territory with focus on new business

Provided ad layout and design along with marketing strategies

Increased sales by 25% and generated $35,000 in weekly revenue

Exceeded all assigned sales goals

GILLESPIE COUNTY EMS-President/Instructor, 06-84/08-88

EMT instructor for San Antonio Community College

Supervised 42 volunteers while organizing fund raising and media events

Participated in resolution of critical community issues

Increased funding by 30% and manpower from 20 to 42 volunteers

TEXAS PARKS & WILDLIFE-Ranger/Training Coordinator, 05-78/08-88

Prepared reports and maintained accounting and filing system

Presented training programs for all Region VI personnel

Member of the park rescue squad, providing rescue and medical aid

EDUCATION/CERTIFICATIONS

San Antonio Community College

Emergency Medical Tech. - Special Skills

Northwest College, Houston

SKILLS

Public relations, management and training

Strong organizational talents

High level of interpersonal and communication skills

Sound leadership, motivational, and training techniques

MS word, Excel, Access, PowerPoint, Lotus Notes

MAJOR ACCOMPLISHMENTS

Assisted with state lobbyist's efforts to create need for improved

guidelines and training criteria for

the Texas Emergency Medical Service, resulting in stronger legislation.

Accomplished technical climber with emphasis on search and rescue.

Received "Outstanding Achievement" recognition for the development and

implementation of

"pre-holiday" sales training/customer service campaign for the South

Central Division of Cash

America; increasing retail sales by 23% and decreasing customer complaints

by 48%.

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