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Customer Service Supply Chain

Location:
Leo, IN, 46765
Posted:
January 19, 2011

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Resume:

Anne E. McNarney

***** ****** *****

Leo, IN ****5

abhw9k@r.postjobfree.com

260-***-****

SUMMARY Resourceful professional with proven success identifying and

implementing cost and inventory plans for profitability

enhancement. Broad knowledge in various administrative and

production floor professions, with working knowledge in the

areas of: logistics and purchasing, process and product design,

scheduling and customer service.

WORK ITT Communications Systems Fort Wayne, IN

05/06-12/10

HISTORY Buyer/Planner 06/08-10/08

Senior Buyer/Planner 10/08-present

Responsible for purchasing custom magnetics and board connectors

for the SINCGARS Radio. Competitively bidding parts and

determining the best price and delivery for Communications

Systems products. Responsible for managing invoice issues and

negotiating payment terms. Coordinate delivery schedules and

resolve ITT Subcontract vendor raw material issues. Signature

authority $100,000.

Obsolescence Coordinator 05/07-10/08; 01/10-present

Primary responsibility is being the Purchasing liaison working

with Engineering, Product Management, Manufacturing, Quality and

Production to ensure continuation of production of

Communications Systems Programs. Identify obsolete parts and

determine where they are used and how this will affect ITT.

Manage production cut in dates for replacement materials and

board turns. Maintain Product Change Notifications and

communicate this information to the proper departments. Head of

Inventory No Demand Review Board.

Material Program Coordinator 05/06-07/07

Coordinate deliveries of all purchased material to ensure that

supplier schedules meet the delivery schedules of ITT Customers.

Expedite material to accelerated delivery to meet changes in

program schedules. Maintained tractability records of expediting

activities, providing internal status reports as required.

Communicated status to all levels of Procurement and Operations

personnel as well as interface directly with suppliers.

Raytheon Technical Services Company Indianapolis, IN

05/05-04/06

Supply Chain Specialist II

Responsible for vendor selection and contracting to meet

objectives for cost, delivery, and quality performance while

complying with all company policies, practices, and government

regulations. Responsible to resolve problems that arise in

relation to delivery dates, quality specifications and quantity

of purchased goods and services. Primary liaison between

suppliers and Raytheon employees. Signature authority rose from

$2,500 to $50,000 in 5 months.

SONY BMG North America Indianapolis, IN

09/03-05/05

Supply Chain Planner / Buyer

Responsible for managing inventory, purchasing and price grids

for BMG Classics, Robbins Entertainment, RVG/BMG Heritage

Records. Coordinate with warehouse, domestic and international

manufacturing vendors, printing companies, and BMG Order

Services to ensure all deadlines are met. Provide logistical

information to secure the best price for manufacturing needs.

Rectify vendor-manufacturing errors by coordinating rework

through warehouse and vendor personnel. Maintain file database

for a catalog of thousands to meet necessary dates and ensure

correct order processing. Responsible for rectifying billing

discrepancies.

John Wiley & Sons Company, formerly Hungry Minds, Inc. (HMI)

Indianapolis, Indiana 07/98-9/03

Special Projects Coordinator 12/99-9/03

Responsible for coordinating all Special Projects with HMI Sales

Managers, Account Coordinators, and the HMI warehouse facility.

Responsible for proper assembly of displays, assortments, and

pallets for all key domestic customers while meeting time

sensitive deadlines. Special Projects provided $50 million in

revenue for HMI in 1999, $36 million in 2000, and $41 million in

2001.

Database Coordinator 8/99-12/99; 5/01-9/03

Responsible for maintaining the only database for HMI.

Responsibilities include assigning new ISBN's, making

appropriate changes, keeping record of: out of stock

indefinitely, discontinued, not yet published, and published

titles. Responsible for providing Publisher's Weekly Magazine a

complete listing of out of print titles.

International Account Coordinator 1/99-8/99

Responsible for informing key international customers

about promotions and proving them with the appropriate

Marketing Materials. Responsibilities include being

the liaison between HMI Sales Managers, Marketing

Managers, Customer Service, and customers. Knowledge

to trouble shoot problems and create solutions.

Initiated communication with customers to continually

learn international business.

Customer Service Representative - Concentration: International

7/98-8/99

Responsible for coordinating and processing all international

orders. Main contact for key international customers.

The Mower Shop Fishers, Indiana

12/96-09/03

On-call Sales Assistant

Responsibilities include knowledge in outdoor power equipment.

Knowledge to troubleshoot future problems and conceptualizing

solutions.

Federated Mutual Insurance Company Indianapolis, Indiana

12/96-7/98

Claims Service Representative

Process claims promptly, accurately, and approve for payment or

deny coverage/liability in a tactful and courteous manner.

Establish existence and validity of coverage for claims

submitted for payment through contact with policyholders,

doctors, hospitals, and third party claimants.

EDUCATION University of Notre Dame Notre Dame, Indiana

Bachelor of Arts, August 1995

Major: English

CPSM Training, March 2010

Raytheon Six Sigma Training, February 2005

Raytheon Certified Buyer, December 2005

COMMUNITY

INVOLVEMENT

Member, Notre Dame Alumni Association 1995-present

Master Gardener, Purdue Extension Education 2002-present

Secretary, ITT Women's Golf League 2007-2009

REFERENCES

Available upon request.



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