Customer Service Manager

Michael J. Buchanan

*** ******* ****

Davis, OK. 73030

H-[580] 369-2411 C-[580] 222-5220

abhw9a@r.postjobfree.com

Dear Sir or Madam:

I would like to introduce myself to you. I am an honest, moral, and just man. I believe in hard

work, and integrity. I am a fast learner. I believe in meshing differences of opinions into the best

most productive answers to a situation. I believe in the contribution of all people, especially

those closest to the action. My management style is strength based and that of positive

reinforcement, tempered with fair and consistent discipline when required. I develop people by

giving them freedom to think, try, make mistakes, learn and progress. I support a reward

structure based on merit and commitment. I am highly skilled in many aspects of management as

well as a diverse and well developed troubleshooting and problem solving ability. What I can

bring to you is a very short learning curve, a very diverse knowledge /skill base, and a team

player with a caring and positive attitude. If your company has a use for these values, and would

like an energetic, good natured, fun and family loving individual, then I would like to meet and

discuss options and opportunities that may be available. My diverse and extensive skill and

experience profile is too complex to be properly reflected in a short resume. I look forward to a

long lasting career with a company that boasts similar values and support structures.

Sincerely,

Michael J. Buchanan

Enclosure - Resume

108 Rushing Road

Davis, OK. 73030 Phone H-580-***-****

C- 580-***-****

Fax 888-***-****

E-mail abhw9a@r.postjobfree.com

Michael J. Buchanan

Education

Large variety of US Navy training classes, Data General systems, and peripherals [NEC1653] E6

Selection Board for E7, General Electric Computer systems and software, IBM RISC & AS400

boxes and associated peripherals. Systems and software that I have a working knowledge of

include but are not limited to:

- Hewlett Packard (printers, processors, UNIX OS, storage media)

- Data General Corp. (all computers and peripherals, AOS, DGUNIX)

- IBM RISC & AS400 boxes and peripherals (AIS, System Administration, SQL, Networking)

- A+ Certified on (PCs, Laptops, Windows, Office Suite, UNIX, AS400/OS, Networking)

- Certified ‘D’ level for micro miniature solder repair.

- Security closed circuit camera monitoring systems, Teklogix and Symbol RF systems,

Siemens’ conveyor systems, PA systems, Phone systems.

- 1.75 years college credit hours at various colleges and DANTES with 3.4 GPA

Professional experience

2009-Present WorldWide TechServices Tewksbury, MA

Customer Service Representative

- Warranty repair service for the major computer manufacturers. Provide onsite repair, install,

and upgrade services for DELL, IBM, HP, SONY, Toshiba, Lexmark, and others.

- Repair services on PCs, printers, and other peripherals.

2006-2010 Thrills & Chills on Wheels, Inc. Davis & Ardmore, OK.

Founder, Owner, & Employee of ATV Rental & Repair operation.

2005-2006 Auto Zone automotive parts retail store. Ardmore, OK.

Assistant manager

- Responsible for all store operations in the absence of the store manager as well as in

conjunction with,

2000-2007 Best Buy Enterprise Ardmore, OK.

Computer Operations/WMS Manager (IMB, Siemens, Teklogix, In-House data base & SQL)

- Maintained inventory integrity, managed IT infrastructure and programming, monitored and

tracked all equipment for the entire facility.

- Assisted in the move of Best Buy's 525,000 square foot building to their new 875,000 square

foot facility, while maintaining retail transparency. Monitored, tracked, and accounted for all

inventories and orders while maintaining normal operations between both facilities.

- Managed computer room staff to ensure order drops, ticket printing and distribution for order

picking.

- Maintained, updated, and modified as needed warehouse profiling to ensure efficient and

accurate order filling.

- Responsible for testing and certification of Lucas voice pick system.

- Provided electronic, PC, and software support, troubleshooting, and repair of advanced

automated conveyor system.

- Provided all electronic and PC support for all areas of the facility including PA system, Fire

control systems, security system and cameras, phone system, UPS shipping, RF, etc.

1999-2000 Staples The Office Superstore Terre Haute, IN.

Warehouse Management Systems Supervisor (EXE/Dallas & HP Unix)

- Implemented WMS operations in new warehouse.

- Established and setup product profiling for incoming inventory.

- Implemented reporting forms for daily projections and manpower planning.

1998-1999 Dollar General Corp. Ardmore, OK.

Warehouse Management Systems Supervisor (Catalyst & IBM Unix)

- Increased system up time from 70% to 98%.

- Reduced inventory shrink caused by system errors by 20%.

- Profiled 475,000 square foot addition into warehouse management order and picking system.

- Implemented new procedures for physical inventory, reducing count time by 25%.

1992-1998 GECS / TSS / IBM Roanoke, VA.

Customer Service Representative (IBM, HP, Compaq, Sun micro, Gateway, Data General,

Digital Equip., ETC.)

- Problem customer survey ratings returned to above average.

- Managed single man area, while maintaining the highest standards.

- Implemented training program to teach basic troubleshooting and addressing customer

concerns completely.

1985-1992 Data General Corp. Oklahoma City, OK.

Field Support Specialist

- Maintained all aspects of customer accounts, HW, SW, and applications.

- Maintained Sat Survey rating of 9.5

- Implemented part tracking system, reducing shrink by 30%.

1974-1985 United States Navy 3 Carriers and 3 Bases

Data Systems Technician [NEC 1653]

- Took over problem work center and returned it to a highly respected and efficient work center.

- Initiated in house repair procedures reducing repair costs by 50% and turn around time by 75%.

- Provided final approval for outside repair support requests.

Objective I have a significant amount of diversity in skills, experience and management. I

am looking for a long term relationship with a company with the vision and

flexibility to provide the opportunity for me to utilize, grow, and pass on those

assets.

Contact this candidate