Customer Service Management
Resume:
RETA KAY FLOREA ____________________________________________
RR 3, BOX 107AA • KAHOKA, MO 63445
********@*****.***
PROFILE: Seeking a challenging and rewarding position where my experience and excellent work
ethic will be utilized and valued. I have extensive experience working in a manufacturing
setting; in addition, I have customer service and business and managerial experience. I am an
exemplary employee known for being a dedicated worker with a broad knowledge of tools and
equipment. I look forward to contributing to the success of my team/employer and am open to a
variety of opportunities.
WORK EXPERIENCE:
Stylist
Smart Styles Keokuk, IA 7/2004 – 11/2010
Top Stylist Award
Perfect attendance
Exemplary customer service
Recommended for management position
Bindery, collator, press operator
Standard Register Kirksville, MO 11/1981 –
4/2003
Trained and supervised other employees
Assumed leadership role in supervisor’s absence
Operated numerous machines and all types of hand tools
Perfect attendance for many years
& EXPERIENCE:
RELEVANT SKILLS
• Worked on a production line making business forms
• Experienced in troubleshooting and enjoy the challenge of solving problems
• Proficient in use of wide variety of hand tools and equipment
• Experienced in inspecting and sorting on an assembly line
• Performed duties of a farm operation including operating and maintaining machinery
• Knowledge of management techniques, leadership styles, problem solving and human
resources
• Demonstrated good time management and organizing skills
• As lead worker, responsible for delegation of employee duties and doing problem solving
• Experienced in customer relations and sales – cashier, promotions, product displays,
scheduling
• Record keeping – billing and collecting payments; business inventory; shipping and
receiving; reports
• Communication -- telephone duties; ideas and slogans; establish positive customer rapport;
preparation of reports and correspondence; referral to appropriate resources; goal development
& TRAINING:
EDUCATION
Cosmetologist Hair Academy Kirksville, MO 2003 – 2004
Business emphasis Northeast MO State Univ. Kirksville, MO 1976 – 1979
RETA KAY FLOREA ____________________________________________
RR 3, BOX 107AA • KAHOKA, MO 63445
********@*****.***
REFERENCES
Norma Sizemore
Nurse
Sturgeon, MO
Kathy Sullivan
Retired co-worker
Greentop, MO
Joyce Hurley
Retired co-worker
Novinger, MO
Contact this candidate