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Customer Service Manager

Location:
Pomona, NY, 10970
Posted:
January 19, 2011

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Resume:

Justin T. Wyatt

**** ******** *** ****** **, ****0

828-***-****

abhw6k@r.postjobfree.com

Objective

To obtain a challenging position within a growth oriented company where the knowledge, skills, and

abilities gained through my work and education facilitate career and personal growth.

Work Experience

PROJECT ESTIMATOR/MANAGER

FEBRUARY 2007-DECEMBER 2010

Napco Inc., Sparta, N.C.

Coordinated the manufacturing of turned edged promotion projects from initial client quote request

until completion; administered project cost estimating focusing on labor rates, production methods,

timing, and potential problems; worked with projects upwards of 1.5 million dollars adhering to strict

guidelines of customer service, production planning, and industry standards; managed a existing

customer workload of 12 accounts while regularly working with new potential clients; launched

discussions with current and potential clients, discussing market placement, desired impact strategies,

and overall product effectiveness; facilitated a team-oriented environment with production planning,

estimating, shipping/receiving, and upper level management; worked with sales staff to ensure project

details and client expectations were consistency understood, met, and exceeded; implemented a

strategic QC standard based on ISO 2859 for key accounts and projects; developed strong relationships

with vendors and other industry insiders to better understand raw material conversions, and

applications; Extended client request to shipping department staff detailing shipping count,

procedures, and methods of delivery; displayed strong attention to detail; excellent customer service

skills; and motivated team building and communication abilities while maintaining client respect, trust,

and retention.

EXECUTIVE ASSISTANT MANAGER

FEBRUARY 2004- FEBRUARY 2007

Walgreens, INC., Boone, N.C./ Greensboro, N. C.

Assist store manager in facilitation of day to day store operations; lead a team of 7 assistant managers

and 20 plus employees; review monthly operation statements to identifying areas needing

improvement; adhere to payroll, purchasing, and expense budgeting; monitor store gross profits and

sales upward of 7million dollars annually; examine store strengths and weaknesses through

performance reports providing written action plans to facilitate improvement; oversee purchasing and

merchandising of all promotional and seasonal merchandise focusing on managing an inventory of

400,000 plus dollars; maintain stellar customer service through employee training, guidance, and

feedback; facilitate warehouse turnaround focusing on overstocked/slow moving merchandise;

maintain employee scheduling; conduct daily store written evaluations; maintain cash report

management and ledger reconciliation; oversee hiring and orientation of all potential employees;

exemplified strong leadership and dedication to all management and employees; lead Boone store to be

named customer service flagship store in 3 concurrent periods.

MARKET CLERK

NOVEMBER 2000-FEBRUARY 2004

Lowes Foods #177 Boone, N.C.

Assisted customer inquires and merchandise questions; daily preparation of fresh meat insuring

quality and freshness; conduct fresh meat set-up to facilitate daily sales; supervised performance of

closing duties following company guidelines; administered training and closing knowledge to new

employees; developed great rapport with customers; strong verbal and written communication; multi-

task worker; dedicated employee with constant drive to excel.

Education

APPALACHIAN STATE UNIVERSITY

1999-2004

Boone, N.C.

B.S. Psychology w/Business Concentration

Relevant Areas of Study

Organizations Psychology

Industrial Psychology

Accounting I and II

Micro and Macro Economics

Computer Information Systems I &II

Introduction to Business Law

Research Methods

Psychology of Personality

Social Psychology

WILKES COMMUNITY COLLEGE

2009

Sparta, N.C.

Introduction to AutoCAD Certificate

Holds experience in, but not limited to:

Strategic Inventory Management Systems (SIMS)/ AS400

Made to Manage manufacturing software

Intercom Plus, Picturecare Plus, and Fuji Photo Certified

Lightspeed Vehicle Sales Program

Certified Walgreens EXA and MGT Programs earning awards in Merchandising and

Store Project Analysis

Microsoft: Word, Power Point, Excel, Windows XP & 98, Internet Explorer

Adobe: Acrobat Reader

References are available on request.



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