Data Entry Manager
Resume:
Rokita Stodghill
Raleigh, NC *****
***********@*******.***
Objective: To obtain a position within your company: with strong
communication skills to assist internal/external customers tactfully.
Education:
June 2003- February 2006 DeVry University Decatur, GA
Associates of Science Electronics and Computer Technology
January 2010- Present Shaw University Raleigh, NC
Associates of Psychology
General Skills:
Data Entry
Analytical
Computer Literate
Microsoft Office
Problem Solving
Multi-Tasking
Application utilization Skills:
AS400
Remedy
WFM
Esource
BEW
Ceridian HRO tools
Selected Work Experience:
May 2010- Present Century Link Raleigh, NC
Dispatcher
Responsible for provisioning daily, load management, researching &
analyzing orders, scheduling
Responding to work request from CDAs, Supervisor or SSO
Documenting orders accordingly
Routing Access Care Tickets to available maintenance techs
Emailing work load to dispatch team and field supervisors
January 2008- December 2009 Ceridian Corporation Morrisville, NC
Inquiry Management CSR
Answered a high volume of inbound calls from employees/retirees
Responsible for data entry and accurately updating employee's account notes
Navigate Hr/Payroll and Benefit applications fluently
Supported payroll, benefits and self service tool issues on a Tier I level
Create case to appropriate department for unresolved issues
September 2007-December 2007 PBI Raleigh, NC
Dispatcher
Answered incoming calls from techs and field supervisors
Utilize web worksheet to enter updates to tech's route
Responsible for making customer contact to update their account or insure
job completed correctly
Reported serious issues to dispatch manager, tech's supervisor or team lead
Kept a file of technicians daily routes
July 2006-May 2007
Customer Account Executive
Responsible for data entry, answering inbound calls and documenting the
account
Providing information, educating the customer and up sale
Supported cable, high speed internet, and telephony issues on a Tier I
level
Resolved customer issues or created a trouble ticket via Remedy
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