Human Resources Management

JACK PATTERSON, SPHR

***** ******** ***** (***) *32-

3254

Dallas, Texas 75238 ************@*****.***

OBJECTIVE

To obtain a senior-level management position in the Human Resources

department for a multi-national corporation.

EDUCATION/CERTIFICATIONS

Southern Methodist University

Dallas, Texas

MBA, Management

August 2003

Texas A&M University

College Station, Texas

BBA, Management

May 1999

. Senior Professional in Human Resources (SPHR), Society for Human

Resource Management

. Certified Instructor - Targeted Selection, Development Dimensions

International

. GBA 1 - Group Health Plan Design (passed examination in October 2010)

. FINRA Series 7 & 66 licenses (active)

PROFESSIONAL EXPERIENCE

Southwest Securities, Inc.

Dallas, Texas

Human Resources Manager

May 2005 -

Present

. Provide proactive consultation, coaching and direction to executive

management in areas of employee relations, performance management,

training and development, compensation and hiring practices

. Develop and maintain successful working relationships with executives,

management team, and employees in order to influence and provide

effective HR advice and support

. Manage the HR function for the Corporate office and twenty-one (21)

offices in five states (including Texas and California)

. Direct supervision of HR Generalist and field HR processes

. Spearhead the change management function for acquired firms

. Responsible for effective handling of inquiries from employees and

managers, responding to questions and requests, disseminating

information regarding basic human resources policies and practices,

and directing employees to appropriate resources as required

. Lead all talent management initiatives for the company, including

assessment & selection, on-boarding, development, retention, employee

counseling, and succession planning

. Enhance organizational effectiveness by independently identifying and

analyzing the current state of the organization and its workforce and

making recommendations on corrective actions

. Function as internal consultant to executive management and Regional

Directors in all aspects of talent management and employee relations

. Oversee the annual compensation program, to include: rewriting job

descriptions as necessary; conducting annual salary surveys and

develop merit pool (salary budget), and addressing discrepancies in

compensation practices

. Train HR Generalists and HR Representatives in proper investigative

and documentation procedures, while personally leading investigations

offering the most exposure to the firm

. Maintain company policies to ensure compliance with applicable laws,

regulations, and reporting requirements in conjunction with internal

and external legal counsel

. Oversee the yearly review of firm's vendor selection program for

staffing agencies, background checks, and drug tests

. Analyze data on employee turnover and employee satisfaction with

benefits, compensation and the work place; inform executive management

on relevant issues and provide recommendations to enhance employee

satisfaction and retain current top performers

Independent Contractor

McKinney, Texas

Financial Advisor/Benefits Consultant

September 2004 - May 2005

. Worked as a Financial Advisor (securities) and Benefits Consultant for

family business

FedEx Kinko's

Washington, DC

Human Resources Generalist September

2003 - September 2004

. Conducted and managed recruitment efforts for Branch Manager positions

across the Mid-Atlantic Region (DC, Virginia, & Maryland)

. Handled employee relations counseling, outplacement counseling, and

exit interviewing.

. Prepared position statements for EEO responses

. Developed local market knowledge of effective recruiting sources

(websites, local papers, universities/community colleges, cold calls,

etc.)

. Partnered with hiring managers to develop strategies for filling

vacancies; executed these plans with an eye towards cost containment

and time efficiency

. Partnered with hiring manager to determine appropriate compensation

packages for new hires

Conduct new hire orientation

. Researched and solved employee benefit and insurance questions,

including health and welfare plans, 401(k) and other benefits

. Ensured timely and accurate advice and services to meet facility goals

and objectives

Peopleclick, Inc.

Irving, Texas

Senior Specialist (Consultant)

November 2001 - September 2003

. Provided consulting services to clients regarding their affirmative

action plans (AAP's)

. Developed AAP's that are compliant with federal regulations

. Analyzed employee, market, compensation, and demographic data to

create detailed reports

. Educated and advised clients regarding their obligations through

conference calls, emails, and training (on and off site)

. Prepared resource material and conducts training for clients on a

variety of topics, such as AAPs' audits, and diversity

. Communicated regularly with clients to ensure timely and accurate

delivery of product and services

. Assisted co-workers with projects and trouble-shooting to ensure that

company and departmental goals are met

. Reviewed projects and communications of others to ensure accuracy and

quality and departmental goals and deliverables are met

Allstate Insurance Company

Irving, Texas

Human Resources Representative October 1999

- November 2001

. Recruited for all exempt and non-exempt personnel in Texas Regional

Office

. Provided front-line support and served as a point of contact for

employees and supervisors on HR-related issues and for policy

interpretation and application

. Processed new hire paperwork and termination paperwork

. Conducted new hire orientation

. Generated forms and distributed monthly requests for salary change

recommendations to managers

. Handled benefits and payroll inquiries for employee

. Tracked employees on Leave of Absence and maintain documents

. Maintained personnel files

. Submitted and tracked job requisitions for the group

PROFESSIONAL AFFILIATIONS

. Member, Society for Human Resources Management

. Member, Dallas Human Resources Association

. Guest Lecturer, Cox School of Business at Southern Methodist

University (2006 - Present)

. Board Member, Boys and Girls Clubs of Collin County (2004-2007)

COMPUTER SKILLS

. Microsoft Business Suite - Word, Outlook, Excel, & Powerpoint

. HR software - Ceridian HRIS, iCims, Kenexa/Brass Ring, PeopleSoft,

SuccessFactors

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