Sales Manager

Kuldeep Singh

**** ******** **** *** (m): 860-***-****

Overlook Arms #19

Cleveland, OH 44106

Email:abhvzr@r.postjobfree.com

Profile

An assertive, result –oriented professional with more than 9 years of diverse experience across a variety of disciplines

including operations, sales, customer care and marketing.

Technical Skills

• Dealer Management System.

• Microsoft Project.

• ERP System.

• Microsoft Word, Excel.

Education

MBA Cleveland State University, Nance College of Business Administration, OH

2009-2010 GPA-3.92/4.00

B.Tech. National Institute of Technology (NIT), Kurukshetra, India

1995-1999 Major-Mechanical Engineering

Employment History

Maruti Suzuki India Territory Service Manager

Ltd. (04/2007/ 08/2009)

• Planned and implemented various monitoring and performance enhancement tools at the

dealership such as, Balance Score Card, Periodic Business Performance Monitoring.

• In charge of warranty management system at dealership & reduced warranty claim of

region from 4.5 to 2.6 units.

• Implemented the productivity enhancement tools at dealership, increase the productivity

across the region by 22%.

• Managed an annual operating budget of $1.2 million allocated for service event

promotions, incentives, discounts and administrative expenses.

• Increased the spare part profitability at key dealerships by implementing strategies to

improve inventory turns, and to liquidate non moving stock. Outperformed spare parts

target by 12%, increased spare parts sales by 45% in 2008-09.

• Negotiated contracts with workshop equipment suppliers, OEM vendors, delivering

revenue gain of 10% for the dealerships across the region.

Maruti Suzuki India Deputy Manager

Ltd. (04/2005–03/2007)

• Introduced customer service program that increased customer retention and created a

new source of cash at the beginning of the year to offset front loaded fixed costs.

• Conducted feasibility analysis for identifying market potential, resulting in the

successful addition of 15 unrepresented districts to the company’s after sales service

network.

• Managed Maruti Suzuki Auto Insurance and increased Insurance renewal by 15%.

• In charge of Monitoring Insurance Claim of region and reduced Incurred claim ratio by

10% across the region.

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Kuldeep Singh 860-***-****

• In charge of monitoring the customer Satisfaction Index of the region & implemented

the process to achieve customer satisfaction, Maruti Suzuki Ranked No.1 in customer

satisfaction index survey done by JD Power Asia Pacific.

Maruti Suzuki India Assistant Manager

Ltd. (09/2001–03/2005)

• Implementation of Quality System at Dealership such as ISO 9001-2000 & 15 dealership

of network were awarded ISO 9001-2000.

• Trained dealership staff on technical aspect of new vehicles to update the dealership staff

to increase the sales of vehicle and improved the sales satisfaction index of region from

85% to 94%.

• Devised a service complaint monitoring system for capturing all sources of input

effectively, tracking and reducing the service complaint resolution time in the region

from 5.4 to 2.8 days.

Maruti Suzuki India Graduate Engineer Trainee

Ltd. (01/2000–08/2001)

• Successfully implemented 6 cost-cutting suggestions through Kaizen, Continuous

improvement that resulted in cost reduction of 3.2%.

• Involved as production team member in time and motion study and process improvement

in assembly line of vehicles.

• Implemented the quality controls tools such as perato diagram, fish bone diagram, cause

& effect analysis at dealership to identify the weak area in process & countermeasure for

improvement in dealership process.

• Training on Implementation of ISO 9001-2000 systems in automobile workshops.

• Technical Trainings on Maruti Suzuki Vehicles-Basic Advanced, MPFI and Euro IV

engines.

• Training on Effective Management Skills and Customer Handling Skills.

• Training on Six Sigma.

References available on request

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