Customer Service Manager

CATHERINE E. COLEY

( *** Cameron Woods Drive ( Apex, North Carolina 27523 757-***-**** (

( *******************@*****.*** (

To Whom It May Concern:

I am a career minded administrative professional with a solid work ethic

offering over fifteen years administrative experience. I am looking for an

administrative/office manager position that will challenge me daily and

continue to allow me to grow in my field. I continuously show initiative

and demonstrate my ability to work independently and consistently exceed

expectations. I have worked in a variety of settings, which have given me

the diversity to work and communicate in various areas. In my experiences I

have worked with numerous computer and database programs. I take pride in

my ability to learn quickly, my attention to detail and organization

skills. I know my vast knowledge and experience will allow me become an

asset to your team.

I look forward to having the opportunity to speak with you regarding this

position and how my experience makes me a perfect fit.

Sincerely,

Catherine Coley

CATHERINE E. COLEY

( 913 Cameron Woods Drive ( Apex, North Carolina 27523 757-***-**** (

( *******************@*****.*** (

PROFILE

Administrative professional with a solid work ethic offering over fifteen

year's administrative experience. Exceptional organization skills,

attention to detail and proficiency in Microsoft Office programs. A

strong, quick learner, who works well in fast paced environments. Has the

proven ability to work independently, and consistently exceeds

expectations. Able to multi-task and meet deadlines while providing

outstanding quality work and highest level of customer service.

HIGHLIGHTS OF QUALIFICATIONS

Office Management Report & Document Preparation

Records Management

Accounts Payable/Receivable Spreadsheet & Presentation

Creation Meeting & Event Planning

Bookkeeping & Payroll Customer Service Type at 70 Words Per

Minute

COMPUTER SKILLS

Microsoft Word Microsoft Excel Microsoft Outlook

Microsoft PowerPoint OCHMS (Lot Trace/Database)

Microsoft Access

QuickBooks Top Producer (Real Estate Contract Database)

Oracle

PROFESSIONAL SKILLS

Computer Skills/Document Preparation:

. Designed and distributed standardized forms, reports and spreadsheets

using various computer programs.

. Online supply orders and gift shop stock orders.

. Input work orders into various database programs.

. Maintained plant-wide telephone directory, vacation and absentee

records for 500+ employees.

. Created and distributed meeting minutes.

Sales and Marketing

. Sales calls to potential, current and previous customers and clients.

. Scheduled and coordinated meeting functions for eight meeting rooms

and ballroom.

. Provided detailed outline of all client needs for preparation of the

event.

. Forecasted revenue on a weekly basis.

. Created and scheduled various advertising campaigns including editing

and proofing.

Customer Service

. First point of contact for guests and clients.

. Established and sustained positive and professional relationships with

clients.

. Coordinated all aspects of real estate closings, rental property needs

and catering events with customers and clients.

. Took phone reservations, greeted, assisted and checked in hotel

guests.

. Screened and interviewed rental and employee applicants.

. Collections calls for late payments while maintaining a quality

relationship with the client.

. Replied to guest complaints.

Organization

. Managed appointment calendar.

. Maintained blueprint files, file register and file room and database.

. Prepared and edited Activity Instructions and reviewed controlled

copy.

. Created filing system for rising real estate office to include

confidential client information.

. Assisted in weekly platinum inventory to monitor procedure for cash

flow control.

o Part of a cost recovery project of approximately $200,000 in

lost/scrap platinum.

Bookkeeping

. Created and maintained a new company in QuickBooks.

. Produced, distributed and reconciled invoices and payments.

. Compiled daily deposits.

. Served as petty cash custodian.

. Collected and dispersed rent payments and commission payments.

. Processed and distributed weekly payroll for seven employees.

. Maintained general ledgers.

. Managed agent expenses and commission accounts.

Miscellaneous

. Handled and communicated proprietary and confidential information on a

daily basis.

. Environmental, Health and Safety (EHS) Coordinator for two

departments.

o Department liaison for EHS information between departments.

o Conducted weekly and monthly departmental EHS audits.

o Participated in monthly EHS meetings to discuss concerns and

upcoming safety events.

o Maintained department EHS audit files according to corporate

policy.

. Conducted daily safety inspections.

EDUCATION

. Associates Degree - Business Administration - Strayer University,

Virginia

o 3.8 GPA

. Computer Administration Diploma Program - Tidewater Tech, Virginia

o 4.0 GPA, Deans List

EMPLOYMENT HISTORY

. December 2006 - November 2009: Layout Clerk

Howmet/Alcoa Power and Propulsion: Hampton, Virginia

. May 2004 - December 2006: Transaction Coordinator/Office Manager

Henson & Associates with RE/MAX Peninsula: Newport News,

Virginia

. June 2001 - May 2003: Conference Service Manager

Radhadkrishna, LLC; Clarion Hotel: Williamsburg, Virginia

. February 2000 - February 2001: Sales Coordinator

Residence Inn & Spring Hill Suites by Marriott: Williamsburg,

Virginia

. January 1999 - January 2000: Receptionist/Customer Service

Representative

Shorewood Packaging: Newport News, Virginia

Contact this candidate