Customer Service Training
Resume:
Paul Headen
PO Box ***
Mount Vernon, Texas *****
**********@*****.***
I seek a position as an Electrical/Electronics Technician. Although I am
new to this field, I bring a variety of skills and abilities not commonly
found at this level. These skills, coupled with my solid technical
education, ensure that I can be an asset to any organization
As a former first-line supervisor, I am experienced in dealing with a wide
variety of people. Today's work environment requires good customer service
skills; I possess exactly those skills and can use them effectively to
ensure the customer's needs are met. I have a demonstrated ability to
handle multiple tasks concurrently and can work effectively in stressful
situations. My maturity and responsibility ensure that I can be relied
upon to use good judgment and to follow all policies, safety regulations,
and workplace requirements. By using effective risk management, I can
contribute significantly to getting the job done without endangering people
or equipment.
I have hands-on experience performing preventive maintenance on a wide
variety of hospital equipment currently in use, to include defibrillators,
non-invasive blood pressure monitors, bedside monitors, infusion pumps, and
numerous other types of electronic and mechanical equipment. In addition,
I have successfully conducted troubleshooting and repairs of beds,
stretchers, suction units, defibrillators, and other equipment with minimal
supervision.
These qualifications and the specific responsibilities listed in my resume
ensure that I would be a valuable addition to any team. I look forward to
the opportunity to meet and discuss any further questions or concerns.
Sincerely,
Paul R. Headen
Enclosure: Resume
Paul Headen
PO Box 267, Mount Vernon, Texas 75457
**********@*****.***
Electrical / Electronics Technician
Overview By using effective management and leadership techniques, I have
developed a reputation for dedicated and reliable service. Time and again
I have been recognized for "making seemingly impossible situations work."
I have a proven and verifiable track record for producing higher
performance standards and enhancing productivity during times of shrinking
budgets, many times without financial incentive. Following a successful
Army career, I seek the opportunity to use my skills and experience in a
different field.
Professional Experience
United States Army, 1986-2007
Sergeant First Class - Completed 22-year career with the US
Army, gaining mid-level manager status. Participated in the complete
revitalization and overhaul of the US Military in general - and the US Army
specifically - from the low status perceived in the 1970's to the most
powerful and effective military in history. Specific duties and
achievements include:
Management: Effectively led a Military Intelligence platoon containing
65 people; responsible for their daily supervision, welfare, and training.
Restructured a language training facility providing lackluster service,
improving office performance by 45%. Maintained accountability and oversaw
safe usage of vehicles and equipment valued in excess of $20 million.
Upgraded training curriculum and methods; cross-trained personnel in job
duties resulting in lower supervision requirements and improved mission
accomplishment.
Training & Development: Spent the last three years as an
Observer/Controller at the US Army National Training Center, Fort Irwin,
California. Mentored and trained over 300 soldiers in necessary skills and
best practices prior to their deployment to Iraq and Afghanistan.
Developed mission-specific training programs that provided soldiers with
the most realistic training possible, resulting in subordinates' excelling
in all evaluated areas. Mastered two widely differing positions in
addition to assigned duties; lauded by senior leadership as a Subject
Matter Expert on Unmanned Aerial Systems operations and training.
Education Texas State Technical College, Waco, Texas
ASSOCIATE OF APPLIED SCIENCE DEGREE, 2010
Biomedical Equipment Technology
Internship May - August 2010, Titus Regional Medical Center,
Mount Pleasant, Texas
Advanced Noncommissioned Officers' Course, Fort Huachuca,
Arizona
Effective Management, Public Speaking, and Briefings, 2005
Basic Noncommissioned Officers' Course, Fort Huachuca, Arizona
Small Group Leadership, Customer Service, and Administrative
Procedures, 1994
Skills President of the Biomedical Equipment and Medical Imaging
Technology Club at TSTC
Extensive training in Customer Service and Equal Opportunity
Proficient in Microsoft Word, Excel, and PowerPoint
Coursework in Chemistry, Biology, Computer Hardware and
Networking
Previously held Top Secret security clearance
References and Supporting Documentation Are Available
Contact this candidate