Engineer Quality Assurance

LARRY JOE BUSH

P.O. Box ***

Saint Joe, IN *****

Residence: 260-***-****

Cell: 260-***-****

Email: ********@**********.***

PROFESSIONAL SUMMARY

Quality Engineering experience with a diverse automotive customer base with

emphasis on customer relations and visits to customer plants. I have over

fifteen years experience as a Quality Assurance Engineer in automotive

stampings, aluminum extrusions, urethane molding, steering wheel and airbag

assemblies. I have successfully launched over ten new programs within the

past eight years. I have also been successful in establishing excellent

customer relationships. My background includes responsibility for customer

relations, customer complaint resolution, and new product approval, APQP.

I have also been able to reduce customer PPM through my customer

relationships, as well as through process improvements.

PROFESSIONAL EXPERIENCE

Guardian Automotive November 2008-December 2010

Quality Engineer

Responsible for problem solving, customer complaint reduction

and resolution, Part warrant submission, APQP, PFMEA's, Control Plans,

Process Flow Diagrams, TS16949 compliance, positive customer

relations.

*Successfully launched two new customer programs during 2010.

*Successfully launched one new customer program during 2009.

*Monitored customer portals for quality issues.

*Established excellent working relationships with our production

people on all

shifts.

Autoliv Safety Products Columbia City, IN May 1999-until plant

closure 2008

Customer Quality Window

Responsible for handling customer complaints and resolution for

all customers including GM, Ford, Chrysler, Honda, Nissan, Toyota and

Mitsubishi.

*Ensured that all Quality Engineers met required initial and final

responses

*Created and maintained internal customer issue log

*Created and maintained charts for monthly QOS meetings for PPM,

complaints

*Assisted in problem solving resolutions

*Monitored customer portals for quality issues

Quality Engineer

Responsible for problem solving, customer complaint reduction

and resolution, Part warrant submission, APQP, ANPQP PFMEA's, Control

Plans, Process Flow Diagrams, TS16949 compliance, positive customer

relations.

*Successfully launched seven new programs during my time as Quality

Engineer.

*Reduced customer PPM to less than ten through customer relationships

and

process improvements.

RAMCO Aluminum Extrusion Auburn, IN January 1997-April 1999

Interim Quality Assurance Manager August 1998-April 1999

Responsible for compliance to all customer testing and PPAP

submissions.

*Supervised 3 Lab Technicians, 1 CMM Operator and 1 Quality Engineer.

Quality Engineer

Responsible for problem solving, customer complaint reduction

and

resolution, Part warrant submission, APQP, PFMEA's, Control

Plans, Process

Flow Diagrams, TS16949 compliance, positive customer relations.

Universal Tool and Stamping Company

Left in January 1997 due to Management Changes with philosophies that

I did not agree with.

United States Army Honorable Discharge

EDUCATION

Two year Junior Accounting

High School Diploma

PROFESSIONAL DEVELOPMENT

ASQ Certified 8D Problem Solving

Geometric Dimensioning and Tolerances Safety Training

Workplace Sexual Harassment Avoidance Kanban Pull System

SPC All major OEM problem solving

Honda Portal Covisint Portal

GM Portal Ford Portal

BMW Portal Toyota Portal

SPECIAL SKILLS

Interfacing with Customers

People oriented

Microsoft Word, Excel and PowerPoint

MSA

Use of all customer problem solving formats

Writing Work Instructions

SPC, Calipers, Micrometers, Height Gage, Rockwell Tester, Environmental

Chambers, some CMM experience, gage control

REFERENCES

Kent Skidmore, Autoliv Safety Products email: ****.********@*******.***

Jeff Hartsock, Paragon Medical email:

****.********@*******.*******.***

(The 2 references above have recommended me on linkedin)

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