Manager Quality

Job Related Summary:

. **+ years of experience in IT industry.

. 5 years of experience as a Test Architect/Test Lead.

. 10+ years of experience in Regression and Automation.

. 10+ years of experience in Mercury's Quality Center and IBM Rational

Tools.

. Excellent communication and interpersonal skills.

Summary:

. Senior Test Manager and Architect with extensive skills in business and

use case modeling, requirements management and elicitation, automated

testing using Mercury's Quality Center and software process

implementations and improvement.

. Worked with multiple methodologies, including Agile/scrum and rational

unified process.

. Certified Trainer, Consultant and Software Test Engineer.

Accomplishments:

. Awarded Shell Oil Company's "Quality Employee of the Month" Award,

. $3.2 million saving per 150 ETD store locations. There was a total of

9000 potential store upgrades.

. Implemented Automated Testing solution resulting in zero defects

reported in first six months of production in the areas of functional,

configuration and performance testing.

Technical Skills:

IBM Rational Rose, IBM Rational Functional Tester, IBM ClearCase, IBM CQTM,

IBM RequisitePro,

HP Mercury Winrunner & QTP, HP Mercury Test Directory, HP Mercury Quality

Center and Dashboard,

Visual Basic, Visual C++, Java C++, MS Project, MS Word, MS Excel, MS

PowerPoint, PeopleSoft, SAP, Oracle, DB2,

.Net 2.0, Java, J2EE and Agile/Scrum

Education:

. MS, Electrical Engineering w/Telecommunications option, North Carolina

State University (w/Honors).

. BS, Electrical Engineering, University of Houston (w/Honors).

Certifications:

. IBM Rational Rose.

. IBM Rational Unified Process.

. IBM Rational Automated Software Test Process.

. IBM Rational Requirements Management with Use Cases.

. IBM Rational RequistePro.

. IBM Rational Rational TestStudio.

. Performance Studio.

. Object Oriented Analysis & Design (OOAD) using UML.

. Certified Software Test Engineer with Quality Assurance Institute.

Professional Experience:

Godhead Technology March 1997 -

Present

Consultant

Consultant in areas of quality assurance, test and requirements management:

Responsibilities:

. Godhead technology partners with leading IT and software development

providers to implement unique solutions for clients with complex large-

scale projects.

WellPoint

October 2009 - July 2010

Program Test Architect

Responsibilities & Accomplishments:

. Managed and provided leadership in the design/development of M3 (Senior

Consolidation program) product testing and quality processes supporting

test architecture for quality commercial software deployment.

. Communicated ROI and Value for performance, automation, and product

testing / quality processes.

. Established quality architecture for business and technical requirements

and conditions to assure quality. Defined monitored and collected test

and product quality data for process improvement. Efforts help created

effective defect management, test environments, tools, and

roles/responsibilities as conditions evolved.

. Communicated timely project status reports to management for all project

waves on bi-weekly basis. Developed and communicated resource plans,

timelines, and process needs to ensure quality implementation of

functional, performance, and service requirements for the M3 program.

. Reviewed and help established new and improved testing methods to

improve overall quality processes and delivery of quality products

covering requirement review, non-functional requirements, defects

tracking via CQ, as well as metric and status reporting for program

status meetings.

. Implementation of multiple triage meetings to timely review defects and

assess product quality. Facilitated review of applications for testing

needs and requirements/design quality. Help implement and support SWAT

meeting between development and testing to quickly identify and resolve

defects.

. Provide status reports to executives and business leaders regarding

testing and quality.

. Lead the test effort to migrate multiple release to production:

Architecture B&C, Setup Wave

. Managed, Mentored, and /or developed the creation of the Master Test

Plans, System Test Plans, Performance Test Plans, Traceability Matrices,

Automation Strategy, Test Case Review sessions. and Test Date Creation

. Managed and developed both the onshore and offshore test teams using

Test Management, Defect Tracking, and Regression test tools

Hewlett Packard October 2008 -

April 2009

Project Test Manager and Test Architect

Responsibilities:

. Managed and developed test plans, schedule, test requirements, offshore

test team, release process and procedures and onshore test and

validation team. Implemented the Mercury Quality Center and QTP

solutions.

. Managed the process improvement and procedure adherence.

Accomplishments:

. Developed and managed a change control process and procedures resulting

in reduced business cost.

. Audited existing test assets and implemented a more efficient approached

for test plans, test design and test execution.

. Performed survey of the department and implemented 25 business

improvements resulting in increased customer satisfaction,

organizational efficiency and product quality.

. Provided assessments of offshore team compliance and improved

productivity.

. Developed implementation strategy of HP Mercury Quality Center within

the multimedia software organization.

Cash America International April 2007 -

May 2008

Test and Requirement Architect

Responsibilities:

. Managed and implemented an integrated multi-site Rational tool suite,

consisting of RequisitePro, ClearQuest, ClearCase and TestManager.

. Managed the development of test plans for automated regression,

integration and UAT tests.

. Mentored multiple teams to gather requirements for 150 plus use cases,

implemented a requirements management process, provided problem

resolution in configuration management, defect tracking and change

control process using proven Agile/Scrum and iterative methodologies and

tools

Accomplishments:

. Provided leadership to implement tool suite resulting in increased

productivity and reduced product cost to market,

. Successfully trained test team in the development of the automated

regression, integrated and UAT implementation plans and test cases to

validate the business model resulting in increased product quality.

. Implemented requirements management process resulting in reduced scope

creep, increased efficiency and less rework by each group.

. Implemented configuration management, defect tracking and change control

process resulting in reduced development cost and faster defect

resolution.

. Worked closely and developed strong relationships with the multiple

teams resulting in increased team effectiveness and improved

communication.

Sungard Consulting Services May 2006 -

September 2006

Requirements & Test Manager

Responsibilities:

. Managed and developed test plans, schedule, lab configuration,

reporting, test requirements, offshore and onshore test team, test

strategy and test execution for a large scale Microsoft.Net financial

trading application.

. Worked with technical development team, architect and vendors to

configure test labs and schedule test activities including identifying

test tools, models, procedures, standards, requirements, templates,

scenarios, roles and responsibilities. This project was a result of the

Securities and Exchange Commission (SEC) Rule 22c-2 under the investment

company Act of 1940 which was invoked to combat the market timing and

frequent trading abuses that occurred during the past several years in

the mutual fund industry. This financial application automated features

of this rule for both the intermediary and fund companies.

Accomplishments:

. Successfully gathered requirements for the test and development teams

resulting in improved application validation and quality,

. Developed Test Plan and implemented strategy leveraging the offshore

resources resulting in reduced cost and improved team effectiveness,

. Identified errors in previous specifications resulting in reduced rework

for development and test teams.

JP Morgan Chase July 2005 -

April 2006

Senior QA Consultant

Responsibilities:

. Gathered requirements to define a testing and QA task force that

performed root cause analysis of testing challenges and recommended

viable solutions for current business model.

. Developed and implemented a set of short and long term prioritized

recommendations.

. Improved the quality of a very complex internal Global Credit Risk

Management System consisting of many legacy applications and a new suite

of 50+ highly integrated J2EE applications.

Accomplishments:

. Structure the task force into several works streams to focus on specific

areas such as: environment, test data management, tools, metrics,

process and organizational structure. Utilized Mercury Quality Center

and QTP automation solutions.

. The implementation was prioritized based on budget, constraints,

resources and existing priorities resulting in cost optimization.

. Developed a deliverable called the "Process Work Stream" document, which

defined 101 best practices for testing and quality assurance

specifically for the JP Morgan Chase resulting in improved quality,

customer confidence and cost saving.

. Implemented parallel activities including detailed proposals and plans

for implementing the final, long term set of recommendations, complete

with budget and staffing requirements. C-level management approved these

recommendations.

Nationwide Insurance September

2004 - June 2005

Test Manager/Lead

Responsibilities:

. Mentored Managers and test staff on how to best utilize and implement

manual and automated test solutions for a 500 million dollar Agile J2EE

Portal application.

. Defined an Agile/Iterative test process, strategy, activities plan and

roles based on unified process, test-driven development and best

practices.

Accomplishments:

. Implemented a value added technology that integrated IBM's Requisite

Pro, requirements management solution, with Mercury's Quality Center,

automated test management solution, which provided immediate impact

analysis notification and reporting for test requirement and Test assets

management resulting in increase product quality and reduced time to

market.

. Facilitated "Just in Time" (JIT) sessions covering critical topics such

as test modeling, requirement traceability to test assets, test

planning, code migration and configuration management.

. Improved strategies for performance, volume, user interface, functional

testing and the implementation of a seven level model for business and

use case requirement gathering/decomposition resulting in improved test

and validation and reduced cost.

. Authored 20 program and project level documents highlighting test

discipline and provided mentoring throughout the implementation

resulting in effective test implementation, increase quality and reduced

development rework.

Various Clients May 1997 -

June 2004

QA Manager/Senior Consultant/Mentor/Trainer

Responsibilities:

. Worked as a consultant, which includes implementing process methodology,

visual modeling, requirements management and gathering with use cases,

implementing successful performance test automation solutions.

. Developed and delivered training courses, ensured quality of a 40

million dollar PeopleSoft project, mentored clients on the

implementation of 's and Mercury's tool solutions for development and

testing.

Metropolitan Life Insurance May

1998 - Jun 2001

Manager/Senior Consultant/Trainer

Responsibilities:

. Developed customized test process and methodology" and "Use Case to Test

Case" courseware for mainframe and client-server applications which

improved software quality and delivered 50+ customized training and

mentoring classes at 10 US locations resulting in improved product

quality.

Shell Oil Company June

1985 - April 1997

Test Manager/Test Lead

Responsibilities:

. Developed and managed the test organization, test plans, tool

evaluation, test process design, implemented functional and performed

test automation solutions, migrated 200+ applications, tested

laboratory, strategies for unit, integration, system and performance

testing.

Accomplishments:

. Designed an efficient process to implement new installations and

upgraded installations of hardware and software resulting in $3.2

million saving per 150 ETD store locations. There was a total of 9000

potential store upgrades. Awarded Shell Oil Company's "Quality Employee

of the Month" Award for outstanding accomplishments.

. Successfully implemented automated test solution and presented to

internal departments worldwide. Acceptance resulted in improved software

quality.

Network Manager/Network System Engineer

Responsibilities:

. Managed and developed the data and voice communications networks,

architecture of the LANS, MANS and WANS.

. Managed the central business district communications facility, One Shell

Plaza, Two Shell Plaza and Rusk and oversaw support technician staff for

the data and voice hardware and software infrastructure.

. Responsible for a monthly budget of $500,000.00.

. Developed a strategy to remove surcharges from Shell's dedicated access

lines used for voice and data communications which resulted in

substantial savings of ~ $500,000.00/yr.

. Successfully implemented data and voice system resulting in cost saving

and increased network availability.

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