Customer Service Sales

**** ********** *** *. (c) 651-***-****

Oakdale, MN 55128 abhvw1@r.postjobfree.com

Bruce Nielsen

Objective To become a full-time customer service representative offering ten years of diversified

experience, achieving customer satisfaction as well as meeting or surpassing company

expectations.

Work Experience

February 2004 to January 2011

Minnesota Glove & Safety Inc., West St. Paul, Minnesota

Sales / Customer Service

• Business to Business sales of gloves, personal safety equipment and first aid supplies

• Performed inside sales activities and provided high quality customer service

• Supplied product recommendations for more than 2000 customers across the U.S. in a

wide variety of industries including manufacturing, construction, welding, government,

industrial and hazardous waste

• Processed all internet website orders and regularly updated company website

• Created forms and processes to support sales and improve productivity, including

customized order forms for unique customers

• Resolved customer issues including coordination of returns

• Contributed to success of the company by assisting in other areas when needed, including

warehouse distribution, inventory, receiving, packaging and shipping

• Kept current knowledge of product through self-education and vendor presentations

• Managed high volume of calls (50 to 80 calls per day)

• Met goals for both sales revenue and profitability percentages

• Generated leads through marketing efforts and cold calls

• Utilized Microsoft Excel and Facts basic programming for data analysis

May 1991 to August 2003

Road Rescue Inc., St. Paul, Minnesota

Customer Service, Supervisor, Production Worker

• Three years of experience as a customer service representative handling clients’ issues

and complaints and providing education and resolutions including concerns related to year

2000 compliancy

• Worked closely with Engineering and Production to supply custom replacement parts

• Determined with end users the layout of customized graphics and provided documentation

and direction to team for placement

• Production Supervisor for 6 years; supervised graphics team & cabinet shop comprised of

seven to ten employees

• Manufactured and customized emergency vehicles, mainly ambulances

• Three years of experience as a production worker, working within a team to complete the

detailing of emergency vehicles to meet customer’s precise and detailed specifications

Technical Experience

• Windows MS XP, MS Vista, MS Word, MS Excel

References

• Provided upon request

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