Customer Service Sales

Erika N. Rembert

**** ********* ****** *: 336-***-****

St. Louis, MO 63110 abhvvj@r.postjobfree.com

PROFESSIONAL SUMMARY

Top performing sales professional with over 7 years of inside and outside

sales with a multitude of diverse experience in the telecommunication,

financial services, and mortgage industries. Demonstrated abilities

include:

Account Management Marketing Coordination

Project Management Sales Analysis

Branch Management Strategic Planning

PROFESSIONAL EXPERIENCE

AT&T- St. Louis, MO 2009-Present

Account Executive

. Identify customers which are at high risk of leaving the business and

work to mitigate the issues by using sales techniques to retain and

prevent interruption of their services

Account Executive responsibilities include resolving customer service

issues, resolve service-related challenges, and provide above standard

customer assistance to strengthen customer satisfaction

. Effectively identify creative solutions and up sell to help drive sales

and increase customer retention rates

Accomplishments:

. Currently ranked above 130% to monthly sales quota by increasing

customer service satisfaction

. Ranked in the top 5% on the team for sales and customer satisfaction

performance

. Consistently maintain daily customer satisfaction ratings above 90% with

over 50 high risk customers

. Successfully maintains a monthly customer retention ratio of 92 - 95%

thus exceeding company performance standards

Wells Fargo Home Mortgage- Chesterfield, MO

2006-2007

Account Executive

. Assist economically challenged homeowners in finding financial solutions

to maintain homeownership

. Analyzed customer's personal financial and credit data to help align them

to appropriate loan and risk level programs

. Maintained up to date trainings to ensure knowledge of compliance and

underwriting guidelines where met when real estate appraisals, title

reports, and various customer documentation where submitted for approval

. Solicited 80-100 potential customers by phone daily to generate new

business and drive 2X- 3X in pipeline

Accomplishments:

. Consistently performed amongst top sellers in the local branch achieving

100% of sales quota

. Successfully sold $6-8 million in monthly revenue five consecutive months

of the fiscal selling year

Ameriquest Mortgage Company- Huntsville, AL 2004-2006

Assistant Branch Manager

Utilized the 80/20 rule to focus on maintaining key business accounts

while also targeting new customers for growth opportunities

Recruited, trained, and mentored over 19 employees to acclimate them to

company standards and expectations for success

. Analyzed daily financial reports to develop creative ways to motivate and

challenge employees to not only meet but also exceed corporate production

goals

. Developed and operated a budget based on detailed forecast and reduced

expenses by more than $180,000 in 1 year

. Established goals to leverage internal and external relationships to

increase mortgage production and ensure smooth process flow within the

branch

Accomplishments:

. Ranked #1 in sales in the Region (consisted of five states) 4 times in 2

years

. Ranked top ten in sales in Region from December 2004 through May 2006

. Ranked #1 in sales in the local branch from December 2004 through May

2006.

. Set local branch monthly record by closing 20 loans which equate to a

value of $2.2 million

Wells Fargo Financial - Birmingham, AL 2003-2004

Credit Manager/Management Trainee

. Provided excellent customer service to customers in person and via phone

to secure approval for credit applications

. Passed compliance exams on products and suitability

. Executed sales and marketing projects to create new leads which resulted

in more than 12 million dollars in revenue in 1 fiscal year

. Developed relationships utilizing a cold calling method which lead to

more revenue and business referrals

. Successfully completed corporate requirements for the Management Trainee

Program

Accomplishments:

. Regularly achieved branch top seller recognition by gaining over $1.5

million in total sales within 4 months

. Received congratulatory letter from the Regional Vice-President for 5

consecutive months in recognition of exceeding sales goals and

performance standards

. Nominated for employee of the month twice during tenure

Education

Masters of Business Administration- Webster University-Anticipated

Graduation: August 2012- Saint Louis, MO

Bachelor of Arts in Communication and Information Sciences, Major: Public

Relations Minor: Business -The University of Alabama, 2003 - Tuscaloosa, AL

COMPUTER SKILLS

Microsoft Windows, Excel, Word, PowerPoint, Outlook; fluent in Internet and

web related programs used for research and information gathering

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