Customer Service Representative

*** ****** *******

Post Office Box ***

Greeleyville, SC 29056 Phone 843-***-****

Alternate 843-***-****

E-mail abhvvg@r.postjobfree.com Jennifer D Wilson

COMPUTER/TECHNICAL SKILLS

. Proficient in the use of Microsoft Office Suite and Windows (XP, Vista

and Windows 7)

. Performed software and hardware upgrades/repairs

. Configured Dial-Up Networking/Remote Access/Wireless/DSL router for

internet/email connections

. Troubleshot technical problems associated with company software/hardware

. Worked closely with team members, management and resources to ensure

timely resolution of customer issues and outages

. Utilized company specific database system to activate prepaid and

postpaid PCS telephone services

. Applied changes to customer accounts, such as deactivating and

reactivating mobile numbers, changing rate plans and changing customer

personal data

CUSTOMER SERVICE/NON-TECHNICAL SKILLS

. 5+ years in customer service assisting clients

. Process forms and security documents for background investigations

. Receive incoming calls/make outgoing calls to verify and confirm

application data

. Assist colleagues with methods and techniques which enhance learning

skills

. Entered customer data into system for Turn On, Turn Off and Miscellaneous

orders

. Prepared forms for customer billing adjustments, account changes and

updates

. Performed soft collections and made payment arrangements

. Interacted with other departments to resolve customer issues in a timely

manner

. Continued to learn and develop new skills to provide quality support and

improve customer service

. Typing at 40 wpm/8,000 ksph

WORK HISTORY

Independent Contractor/Data Entry, Security Application, LLC, Lane, SC:

2010 - Present

Tax Preparer, Barnes Enterprises dba Jackson Hewitt, Florence, SC: 2010

Substitute Teacher, Berkeley County School District, Moncks Corner, SC:

2008 - 2009

Substitute Teacher, Williamsburg County School District, Kingstree, SC:

2008 - 2009

Customer Service Representative, Sykes Enterprise, Inc., Kingstree, SC:

2008 - 2009

Customer Care Professional, AGL Resources, Riverdale, GA: 2002 - 2004

Customer Service Representative/Activation Specialist, Voice Stream,

Atlanta, GA: 2001 - 2002

Technical Support Representative, EarthLink, Atlanta, GA: 2000 - 2001

EDUCATION

Candidate for Master of Information Systems Management, Walden University,

Minneapolis, MN

Post- Baccalaureate for Bachelor of Information Technology, Clayton State

University, Morrow, GA

Bachelor of Science in Mathematical Sciences w/Computer Science, Clemson

University, Clemson, SC

Contact this candidate