Human Resources Customer Service
Resume:
Imani N. Gibson
Albany, NY 12202
*****.***.******@*****.***
OBJECTIVE To obtain a position where I may combine my business and
leadership skills.
EDUCATION NEW YORK INSTITUTE OF TECHNOLOGY Old Westbury, NY
School of Business & Management
Master of Business Administration: December 2009
TEMPLE UNIVERSITY Philadelphia,
PA
Fox School of Business & Management
Bachelor of Business Administration - Human Resources: December
2005
EXPERIENCE
Higher Ground Integrated Services Albany, NY
Finance and Human Resources Consultant 06/2009
- present
. Responsible for the implementation of all employee
related policies, procedures, and benefits through
the use of self written Personnel Policies and
Employee Handbook.
. Maintain employee personnel files and subsequent
performance reviews.
. Provide guidance to supervisors on employee conflict
resolution and corrective action plans.
. Implement innovative recruitment techniques and new
hire orientation
. Provide overall financial and personnel leadership
for the a non-profit human services organization
. Generate monthly financial statements, budgeting,
cash management, and oversee the external audit.
. Maintain general ledger journal entries, payroll, and
Medicaid billing
. Present the quarterly financial report to the Board
of Directors
Travelers Insurance Albany, NY
` Claim Representative 07/2009 -
present
. Analyze large quantities of information and make
subsequent decisions and recommendations which
positively impact the claim process
. Achieve salvage savings on a weekly basis through
negotiations with outside vendors by mitigating
damages paid for by the company
. Provide exceptional customer service and help
maintain strong relationships which encourage repeat
business
DVIRC Philadelphia, PA
Accountant 05/2007 - 06/2008
. Responsible for month, quarter, and year end close
. Made journal entries to general ledger on a daily
basis
. Provided account analysis, and subsequent
recommendations
. Conducted internal audit of company's state and local
reports
. Worked closely with external auditors to ensure
accurate record keeping
. Responsible for bank account withdrawals, deposits,
and analysis on a daily basis
School District of Philadelphia
Philadelphia, PA
Human Resources - Special Projects Assistant 6/2005 -
10/2006
* Trained school administrators and secretaries on the
functions of the organization's automated substitute
system through the use of power point and a self
written training manual
* Provided statistical analysis of human resources data
within the department using Microsoft excel
* Assisted the recruitment team in facilitating
innovative recruitment sessions for potential School
District teachers.
SKILLS Proficient in Microsoft Office, MAS 200, Quickbooks
ACTIVITIES
Delta Sigma Theta Sorority, Inc. - Public Service Sorority
Arts & Letters Committee (Albany Alumnae Chapter) 09/2009
- present
Project ACE Committee (Philadelphia Alumnae Chapter)
09/2006 - 06/2009
Vice President (Temple University chapter)
09/2004 - 05/2005
Metropolitan Baptist Church Scholarship Committee Albany,
NY
Member 05/2009-
present
Society for Human Resource Management Philadelphia,
PA
Member 09/2005 -
01/2006
National Association of Black Accountants
Philadelphia, PA
Member 09/2002 -
05/2004
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