Carla Fenton

P.O. Box *** Loxley, AL ***** 251-***-**** abhvte@r.postjobfree.com

Objective

A sales position that will utilize acquired experience, creative talents and utilize my acquired expertise along with my commitment to excellence. Desire a position with career growth potential.

Profile

Performance-driven sales professional with 3 years experience in B2B sales, developing and maintaining a strong customer base. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate and timely reports. Proven track record of sales goals reaching annual revenue of $225,000. Expert relationship builder and negotiator. Knowledge in all facets of the life safety industry and testing requirements per NFPA guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

1. Territory building and maintenance

2. Key Account Management

3. Written Correspondence

4. Negotiations & Sales cycles

1. Computer Savvy

2. Customer Service

3. Scheduling

4. Marketing & Sales

5. General Office Skills

6. Small Business management

7. Report Preparation

1. Forecasting & Market Analytics

2. Strategic Partnership building

3. Accounting/Bookkeeping

4. Front-Office Operations

5. Professional Presentations

6. Professional Experience

Sales

1. Developed and managed customer base for life safety services with annual sales revenues of $225,000.

2. Assessed customer needs and facilitated a solution.

3. Prepare proposals for new and existing customers, ensuring full compliance with agency requirements and tight deadlines.

4. Specialized skills in B2B sales to diverse-industry clients.

5. Knowledge base in life safety service industry and up to date on NFPA standards.

6. Author professional correspondence to customers and vendors.

7. Orchestrated classes and presentations for local fire departments and customers helping educate and inform on new laws, testing procedures and changes in local ordinances.

8. Communicate life safety service concepts to customers using layman’s terms to facilitate understanding.

9. Rapidly learn and master varied computer programs.

10. Address customer issues in a timely manner and offer satisfying solutions.

11. Ensure the customer is adhering to NFPA standards and in compliance with local authority guidelines.

12. Process customer orders by forwarding correct information to appropriate department for billing and payments.

13. Kept appointments and coordinated travel and meeting arrangements.

Customer Service/Marketing/Problem Solving

1. Oversee retail store and provide impeccable customer service:

2. Handled customer complaints in a timely and effecient manner

3. Excellent filing and organizational sales

4. Handling of confidential paperwork

5. Exceptional versatility, adaptability, dedication and drive as a hard working individual.

6. Managing multiple tasks in a pressured environment.

7. Manage shipping/receiving office and handle customer issues as they arise

8. Experienced in tracking and coordinating efforts to meet customer demands.

9. Arrange and attend training for customers and employees.

10. 11. Professional Experience, continued

Record management & Organization

1. Manage all aspects of day-to-day record keeping and tracking for retail store and life safety service organization.

1. Finances: accounts payable/receivable, invoicing, billing, budgeting.

2. Maintain accurate shipping / receiving records and reports for domestic and international shipments.

3. Prepare all paperwork for retail and customer orders.

4. Prepare logistical spreadsheets for general manager as well as corporate office.

5. Production schedule line up as well as production posting for three production locations.

6. Kept accurate confidential records and maintained the computer system backup.

7. Completed reports for the corporate office involving adhering to SOX requirements.

8. Act as a Notary for the Mobile office.

Employment History

express employment professionals – Mobile, AL 2010/2011

Administrative Assistant 2010 – Present,

Accounts payable / receivable, collections, answer phones, help in developing process to help the business run smoothly.

SimplexGrinnell – Mobile, AL 2006-2010

Sales Representative 2009 – Present, Human Resources / AP/AR 2007-2009, Shipping / Receiving 2006-2007

Progressed through a series of promotion, culminating in challenge with Sales Representative for life safety services testing / inspections

Teledyne Continental Motors – Mobile, AL 2006-2010

Assembler 2004 - 2005

Assembled aerospace engine parts according to FAA regulations and abiding by ISO 9000 requirements. Assisted in the shipping department and other areas as requested.

Masonite – Mobile, AL 1999-2004

Shipping / Logistics / B2B Sales

Kept logs of all production schedules and orders of raw materials. Aided in accounting procedures dealing with inventory and daily timekeeping. Ordered materials from vendors for the construction on doors. Kept accurate records of incoming and outgoing shipments. Other duties as assigned.

Achievement Highlights

Ranked in the top 10 performers for Rookie sales status reports for 2009.

Nominated for SimplexGrinnell “By your side” award for outstanding customer service in 2009.

Education & Training

University of Phoenix

Associate of Business expected: 2011 GPA – 3.0

Dale Carnegie Customer Service Sales Training – 2008

Acclivus Sales Process Training – 2009

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