Manager Sales

Sheryl L.

Shortridge

*** ***** ****, *** ***, MD 21014 302-***-**** abhvs0@r.postjobfree.com

Qualifications Summary:

Administrative Support professional, experienced working in busy

environment, demanding strong organizational, technical, and interpersonal

skills. Trustworthy, ethical, and discreet, committed to superior service.

Confident and poised in interactions with individuals at all levels. Detail

- oriented and resourceful in completing projects, able to multi-task

effectively and manage large groups of individuals. Capabilities include

but are not limited to:

Excel 2003 Filing and Data Archiving

MS Word Meeting Coordinator/Facilitator

PowerPoint Quality and Compliance

General Accounting Audit

Purchasing Training and Development

Word Processing and Typing Travel Coordinator

Lotus Notes Problem Solving

Professional Experience

Nationwide Better Health Maryland

Senior Executive Assistant - Hunt Valley Site

April 2009 - Present

. Maintain high volume calendar for Chief Product Officer

. Coordinate travel arrangements for Executive flights, hotel,

transportation, etc.

. Process check request, expense reports, and other requisitions

. Maintain and handle highly confidential information

. Schedule and coordinate Executive staff meetings and off-site

leadership meetings

. Communicate regularly with other Senior leadership and management

outside the company

. Report creation and distribution

. Serve as lead to other administrative support staff

HSBC NA-Consumer & Mortgage Lending Maryland December 2000 -

April 2009

District Specialist - Maryland East Division

March 2006 - April 2009

. Communicated and managed district reporting for at least 50 employees

. Coordinated and co- facilitated required management meetings

. Worked in partnership with North American Helpdesk to train and

develop at least 200 employees on new processes, and system rollouts.

. Performed administrative and secretarial support functions for Senior

Executives

. Created and implemented new reporting processes, used on a national

level

. Completed branch office visits monthly to ensure compliance

procedures

. Provided support to more than 100 branch offices on help desk issues

. Arranged travel for District Manager and Regional Manager

. Completed and audited expense reports for Regional Manager, and other

staff

. Conducted initial phone interviews for potential employees after

intense screening of candidate resumes

. Acted as Eastern Regional Liaison for new system procedures and their

roll in the branch offices.

Senior Account Executive - Delaware

February 2005- March2006

. Mortgage refinance sales

. Obtained and processed applications for new and existing customers

. Assisted team members in problem solving

. Obtained top sales person at a district level

Branch Sales Assistant - Delaware

December 2000 - February 2005

. Provided Secretarial and administrative support to a branch staff of

6

. Solicited customers for various products

. Assisted other Sales Assistants on a district level

. Processed loan documents for attorneys and customer signatures

. Assisted Loan Officers with questions

. Assisted in training and developing new employees

. Maintained customer loan files

Education:

Cecil Community College North East, MD

September 1991- June 1993

2 years Secretarial Science

HSBC Elmhurst, IL

2004

Leadership for Results Training:

Basic Principles for a Collaborative Workplace

Giving and Receiving Constructive Feedback / Proactive Listening

Coaching: Bringing Out the Best in Others

Giving Recognition

Managing Priorities

Accomplishments and Recognition:

> Circle of Excellence Award 3rd quarter 2001

> Attained 100% document accuracy for 4 consecutive years January 2001-

December2005

> Achieved an average of 98% quality per month January 2002- December

2005

> Nominated division liaison for Eastern Region November 2006

> Awarded trip to Las Vegas for "Beating the Odds" contest March 2007

> Created District Specialist Workbook on daily processes for Eastern

Region

> Champions Circle Award 3rd quarter 2008

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