ALLEAN M. MORTON

**** ******** ***** ( Florence, South Carolina 29501

843-***-**** ( abhvrj@r.postjobfree.com

Award-winning top producer with quantifiable success in branch operations

management, sales growth and sales management using a potent combination of

qualitative customer service, staff leadership, and new business

development expertise. Dynamic and results oriented manager with excellent

communication and leadership skills. Financially savvy leader versed in

budget management, credit analysis, loan origination, loan processing, and

closings for both small community and nationally known banks. Drove

regulatory compliance.

. Keen analyst assessing and generating detailed reports on such metrics as

sales and customer service to spur corporate goal achievement.

. Growth-oriented manager skillfully training and mentoring staff to

achieve personal professional and corporate objectives through continuing

training and development.

Areas of Expertise

Branch Operations ( Cash Management ( Credit Analysis ( Commercial Banking

( Consumer Banking

Budget Management ( Depository Services ( Loan Administration ( Closings (

Account Review

Regulatory Compliance ( Customer Retention ( Staff Management ( Report

Generation

Problem Resolution ( Credit Analysis ( Customer Service ( Quota Achievement

. Collections

. Loan Processing

Professional Experience

Wachovia Bank, Florence, South Carolina ( 2003-2010

Branch Manager

Ensured the alignment of individual branch performance with overall

corporate goals for category deposits, loans and customer service through

daily report generation and review. Monitored sales results continually,

resolving customer issues while assigning intricate service problems to

well-qualified customer service representatives. Guided staff in the

fulfillment of all applicable governmental mandates. Controlled supply

budgets. Authorized staff expense reports. Conferred with the District

Manager about daily sales results. Championed continuing education and

training to internal staff to advance achievement of personal professional

goals.

Select Achievements:

. Elevated customer retention by 20%.

. Spurred overall sales by helping 3 personal bankers capitalize on lost

sales.

. Delivered daily sales reports to the District Manager coupled with an

actionable strategy to consistently capture corporate objectives.

. Sustained a 97% customer satisfaction rate, one of the highest company-

wide.

First Citizens Bank, Timmonsville, South Carolina ( 2002-2003

Mid-sized South Carolina bank.

Manager

Originated, processed, underwrote, and closed loans car, personal,

business, home equity and home equity lines in accordance with bank

requirements. Authorized or rejected the payment of checks for customers

with insufficient funds after thoroughly analyzing their account history,

including relationship with the bank.

. Drove new business development by championing bank services to a broad

target audience.

. Tracked customer interactions to verify the delivery of high-quality

service.

ALLEAN M. MORTON ( Page 2 ( abhvrj@r.postjobfree.com

Career Note: Manager, Mutual Savings Bank ( 2001-2002

Peoples Federal Savings and Loan, Florence, South Carolina ( 1989-2000

Mid-sized savings and loan.

Loan Officer

Processed consumer, recreation, and mortgage loans for a diverse client

base expanded through new business development and active community

service. Approved and originated personal loans, car loans, recreation

equipment, business lines, home equity loans and lines. Had lending

authority of $25,000.00.

Select Achievements:

. Earned the Top Performance Award for 3 consecutive years.

. Achieved the highest mortgage rate company-wide.

. Spotlighted in the company newsletter twice for high production rates.

Education

Bachelor of Science Degree

TENNESSEE STATE UNIVERSITY NASHVILLE, TENNESSEE

Professional Development

The Institute of Financial Education ( New Business Development

Financial Business Ethics ( Residential Mortgage Lending Origination

Consumer Lending Certificate ( Financial Management Administration

Interviewing and Hiring Certificate ( South Carolina Notary Public

Affiliations

Board of Directors, Manna House

Advisory Council Florence Darlington Technical School

Florence County Disability and Special Needs

Florence Chamber of Commerce

Awards

President's Award for Outstanding Performance

Top Branch Performance Award

Wachovia Candlelight and Silver Award for Outstanding Performance

Technical Skills

Lotus Notes ( Microsoft Word ( Excel

PowerPoint ( WordPerfect

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