Wayne A. McLamb

*** **** ***** ****** *** York, NY 10025

212-***-**** abhvqn@r.postjobfree.com

www.qiuvideo.com

INFORMATION TECHNOLOGY CONSULTANT

Microsoft Certified Systems Engineer

Goal-oriented, collaborative IT professional with experience applying

hardware and software design, installation, administration, and

configuration to support growing businesses. Proven analytical and problem-

solving skills with the keen ability to assess needs, define requirements,

develop value -added solutions, and execute technical solutions that

streamline and improve operating efficiencies. Adept in communicating with

technical and non-technical audiences. Develop system documentation and

create policies to meet the needs of dynamic and continuously changing

environments

TECHNOLGY SUMMARY

. Windows7, Vista, XP Pro, Server 2008, 2003, Mac

OSX

. MS Office 2010, 2007, 2003, Active Directory,

HEAT, Remedy, Ghost, Adobe Creative Suite CS5,

Maya 2010, Avid Media Composer5, Autodesk

MotionBuilder2010, SoundForge Pro10, Trend and

Symantec Antivirus Corporate Edition

. TCP/IP Ethernet Networking, DHCP and static IP

addressing, POP3, IMAP, HTTP, FTP, Wireless

Networking

. Hewlett-Packard, Canon, Epson, Ricoh printers and

scanners, IP Phones, Polycom Videoconferencing,

LED, LCD and Plasma display devices, BlackBerry,

Switches, Hubs, Cat5, Hewlett-Packard and Dell

servers, desktops and laptops, Wireless Access

Points, e-Sata, USB, FireWire and SCSI

peripherals, Video Editing and DVD Authoring, Web

Design

REVELANT EXPERIENCE

Upper Manhattan Empowerment Zone Jan-Nov 2010

Information Technology Consultant

. Dynamically provided level one and level two

desktop and network support for 29 users.

. Maintained standard software configurations,

including troubleshooting, loading and configuring

software images.

. Continually exceeded issue-resolution targets and

achieve exemplary customer satisfaction scores,

consistently scoring between 95%-100% on all

calls.

. Managed and ensured on-going performance of the

computer network. Provided training on software

and equipment utilization.

. Supervised the creation of new Exchange and

business accounts and the deployment of security

badges.

NASDAQ OMX

March-May 2009 Video Wall Operator-consultant

. My responsibilities included the creation of

digital financial graphic elements for a variety

of daily financial broadcasts.

. Periodically I would performed system health

checks and was involved in troubleshooting

technical issues that affected both Development

and Production systems though out the facility.

Credit Suisse June 2007-

Sept 2008

Support Technician/Analyst-consultant

. Key team player in the migration of over 8000

clients from an externally hosted website to a new

one managed in house by Credit Suisse.

. I provided kid glove 24\7 phone support helping

with web site navigation, network connectivity

issues and training for high net worth clients.

. Responsibilities also included account creation,

administration and the deployment of RSA security

devices.

Pernod Ricard USA

Oct 1999-Mar 2007

Senior Desktop Support Technician

. I'm particularly proud of a corporate video I

produced and edited about the impact of the

Katrina disaster in New Orleans and its impact on

the employees in our branch office there.

. Provided advanced Level-2 technical support for

supported desktops, laptops, and peripherals to 5

regional offices.

. Provided support services to employees with

technical problems and information technology

issues involving desktop, laptops, PDA(Blackberry)

or network services from local personnel and from

employees using network remote access (VPN)

. Corrected hardware problems with supported

desktops, laptops and peripherals by coordinating

support with OEM vendors and managed returns on

warranted parts and systems.

. Configured, updated and deployed various software

images to help maintain standard software

configurations.

. Comprehensive and through 24x7 phone support

provided to the senior executives as needed.

. Provided support for Polycom videoconferencing

systems and Cisco IP phones.

EDUCATION Pratt Institute, Brooklyn NY-Bachelor of Fine Arts

. New York City Department of Education-Web Page

Design

. Future Media Concepts-The Avid Master Class-

Introduction and Advanced Editing, Effects, 3rd

party Graphics and Workflow

Contact this candidate