Customer Service Sales
Resume:
KAREN A. MESTER
**** ********** *****, *** *****, CA 95624
707-***-**** Cell: 707-***-****
*****.*.******@*****.***
Qualifications Summary
Excellent administrative and executive support professional offering versatile office coordinator skills and proficiency in
Microsoft Office programs, working in a fast paced environment requiring strong organizational, technical and
interpersonal skills. Trustworthy, honest, detail oriented, committed to outstanding customer service, both internal and
external. Resourceful in completing projects; able to multi task effectively. Capabilities include:
Customer Service & Relations • Human Resources • Benefits Tracking
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Notary Public • ADP Payroll • Office Equipment Operation
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Word Processing • Filing & Data Archiving • Telephone Reception
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Typing – 80+ WPM • Shorthand & Dictation • Accounts Payable/Receivable
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MS Word, Outlook, Excel, Access, PowerPoint, Visio, ADP, Dynamics Great Plains, Solomon, Quicken,
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Quickbase
EXPERIENCE HIGHLIGHTS
Macro Plastics, Inc., Fairfield, CA 1995 – Dec 2010
Administrative Assistant
Performed administrative and executive support functions for a prominent ISO 9001 certified plastics manufacturer
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with special support to Executives, Human Resources, Customer Service, Payroll, and Accounting.
Administered company credit card program and Runzheimer travel and expense module online. Coordinated flights,
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hotel accommodations, car rentals, board and sales meetings and corporate events.
Provided back up support to Human Resources Department, assisting in orientation of new hires, maintained
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employee records and benefits tracking through ADP payroll and benefit solutions online.
Processed weekly payroll for 55+ employees in three states. Administered 401(k) contributions. provided monthly
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reports of production hours at three manufacturing facilities.
Updated all job descriptions; posted job ads online, scheduled interviews, drug screenings, physical evaluations.
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Administered assessment testing and personality profiling to employment candidates.
Attended Safety Committee Meetings. Took meeting minutes using shorthand.
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System administrator of Norstar/Meridian phone and voicemail system. Issued cell phones, accessories and
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managed cell phone accounts of approximately 30 employees.
Managed direct mailer programs, involving the scheduling of quarterly mailings, sorting, and mail merging
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databases to letters, training temporary personnel. Interfaced with ad agencies and publishers to coordinate
insertion of our sales literature into publications for mass mailings.
Processed registrations for sales and marketing teams of 25+ annual tradeshows, including ordering booth
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furnishings, displays, badges and lead retrieval equipment. Entered sales leads in database.
Answered and screened incoming calls on a multi line phone system providing product information and sales
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referrals. Screened and received visitors and opened and distributed daily mail.
Purchased and inventoried office supplies, furniture, company letterhead, envelopes, sales literature and business
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cards. Ensured that postage meter, printers and office machines were fully operational.
Handled accounts receivables, including bank deposits and entries in accounting software program.
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KAREN A. MESTER
Assisted with coordination of annual wellness/benefits fair and charity program.
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Accomplishments:
• Streamlined monthly production hours report process; saving time and money.
• Presented with several monetary awards for safety enhancements and suggestions.
• Received Employee Service Award for 10+ years of service.
North Bay Schools Insurance Authority, Fairfield, CA 1994 1995
Secretary/Receptionist
Handled multifaceted clerical tasks (e.g., answering phones, filing, typing letters, ordering office supplies)
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as secretary to the Executive Assistant. Coordinated mailings to various school districts and served at district
seminars registering attendees.
Took dictation in shorthand and using a Dictaphone to transcribe board meeting minutes and depositions.
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Administered accounts payable function including weekly check runs. Designed and distributed the quarterly
newsletter.
General Cellular Corporation, Fairfield, CA 1991 1994
Accounts Payable Clerk
Provided accounts payable service to a 230 employee, $25 million telecommunications corporation.
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Researched, processed and paid invoices and other payables for 33 markets in nine states, checking accuracy,
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validity and proper approval. Assisted in processing over 2,000 invoices each month.
Accomplishments:
• Received a monetary award for dedication, dependability and teamwork.
• Assisted in uncovering a vendor fraud, resulting in company funds being recovered.
Additional experience in the banking and title insurance industries
Training and Accomplishments
Member of the National Notary Association
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Benefits Tracking and H/R Expert ADP
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HR/Benefits Solution ADP
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EzLabor manager for Administration ADP
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Report Writer for PayeXpert Part 1 R16 ADP
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Getting Started with Pay eXpert ADP
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Payroll for Pay eXpert Basics R16 ADP
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Wage Garnishment Processing Service for Pay eXpert ADP
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Essentials for Personnel and HR Assistants Rockhurst University
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Microsoft Office Tools (Word, Excel, PowerPoint, Access, Outlook) Career Track Seminars
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KAREN A. MESTER
High School Graduate with honors and 4.0 GPA Oak Forest High School, Oak Forest, IL
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With emphasis on office practice and procedures
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Contact this candidate