Human Resources Customer Service

Employee Relations Specialist ( Human Resources Specialist/ Consultant

Mediation and Advocacy ? HR Policies and Procedures ? Employee Relations ?

Productivity Improvement ?

Training and Team Leadership ? Problem Solving ? Time Management

Qualifications Profile

Highly analytical, strategic, and results-oriented professional in pursuit

of growth-oriented career with verified qualifications in supporting the

mission and operational needs of a high-performance organization. Powered

with expertise in employee relations and investigations, talent management

and acquisition, staff recruitment, employee assessment, and retention.

Consistently display executive and sophisticated approaches for leading and

motivating personnel at all levels in order to maximize individual potency.

Highly capable of performing human resources functions coupled with

favorable emphasis on staff recruitment and development. Effective

communicator in establishing long-term affiliations with individuals.

Certifications and Training

PHR (Professional Human Resources) Certification, Jan 2010

Foundations of Employee Labor Relations Certification: Cornell University,

Jun 2008

Achieving Your Highest Priorities: Franklin Covey Institute, 2005

Human Resources and the Law: Padgett, Thompson and Associates, 2002

Advanced Recruiting Techniques: American Management Association, 2001

Fundamentals of Human Resources: American Management Association, 2000

Career Overview

DISCIPLINARY AND COMPLIANCE REGULATIONS

> Maintained sophisticated standards of conduct and ethics in all team

and guest interactions. Assured overall compliance with established

company guidelines and procedures.

> Facilitated the overall facets of employee coaching, initiation of

necessary corrective actions, staff termination, and internal employee

interrogatories.

> Commenced interrogatory initiatives with regard to employee concerns.

> Developed and coordinated the established policies and programs.

Conducted and provided expert oversight on employment activities to

assure consistent compliance of application with policies and

procedures.

STAFF RECRUITMENT AND RETENTION

> Rendered major assistance to store team leader in interviewing

potential executive candidates for job placement within the store

district.

> Recruited, hired, and retained a staff of over 120 employees by means

of Internet, classified ads, universities, employee incentive referral

program, and recruitment fairs.

> Guaranteed cost-effective, creative, and strategic candidate sourcing

plans for entry-level positions.

> Provided strong recommendations for job advancement and employee

replacements.

> Managed and implemented new processes for staffing team.

> Directed efforts to initiate staff recruitment and placement

accommodations for newly vacated positions. Implemented placement and

distribution of ads to increase chances of recruitment. Monitored any

progress and ensured compliance with internal procedures.

QUALITY PERFORMANCE MANAGEMENT/ STAFF TRAINING AND DEVELOPMENT

> Spearheaded the essential training commencement for team members as

well as with other development programs.

> Rendered extensive coaching and development of team leaders and

executive team leaders through compliance with established company

programs.

> Monitored and retained store culture and surfacing patterns in

collaboration with store team leader and human resource business

partner.

> Facilitated the entire First Aid/CPR/AED instructional courses at all

four Chicago Club locations.

> Implemented essential customer service training for employees at

Lakeshore Athletic Club-Lincoln Park.

GENERAL MANAGEMENT

> Performed primary administrative functions, such as employee

compensation, processing of substantial documents, filing of absences,

regulatory payroll, and employee schedules.

> Solicited team member feedbacks through monthly chat sessions, opinion

survey, and open door policies.

> Provided immediate responses to identified discrepancies between team

members as well as other escalating external issues.

> Provided expert oversight on the overall facets of a 90-day operation

of annual reviews, reprimands, payroll, exit interviews, financial

incentives, growth, reconstruction, and developments of department.

> Commissioned as the official exercise specialist consultant for the

Northwestern Medical Eating Disorders Clinic.

Professional Experience

Human Resources Manager Executive Team Leader

Target Corporation

+ Bedford Park, IL

2010-

Present

+ Oak Lawn, IL 2009-2010

+ Hodgkins, IL 2006-2009

+ Homewood, IL 2004-2006

Career Highlights:

< Rapidly promoted to higher volume/high risk stores within five years of

service within Homewood, Hodgkins, and Oak Lawn, Bedford Park store

locations.

< Oversaw the overall staffing directives for a store grossing $45 million

through efficient utilization of appropriate recruiting methods in an

effort to ensure excellent quality of candidate hiring.

< Consistently pioneered all new targeted roll of programs, such as the

Fast Fun and Friendly Pilot Program, PeopleSoft, MAX Scheduler, Pay by

Job Codes, Divinity Health Care Plan, Team Culture Performance Training,

and Department of Labor Compliances.

< Executed a variety of captainships as employee relations market

resource, technical market resource, staffing captain, business college

trainer, business college classroom trainer, district assessment

captain, and human resources support help.

Athletic Director

Lakeshore Athletic Clubs, Chicago, IL

+ Lakeshore Athletic Club Lincoln Park 1998-2004

+ Lakeshore Athletic Club Down Town 1994-1998

+ Lakeshore Athletic Club Lincoln Park 1992-1994

Career Highlights:

< Received consistent promotions to assistant athletic director, fitness

director, and to athletic director during the entire tenure at the

Lakeshore Athletic Clubs.

< Assumed major responsibility for the development and maintenance of a

$1.5 million worth of annual revenue increase while gradually reducing

the overall athletic net expenses by 2% to 5%.

< Conducted extensive research and established corporate wellness accounts

with annual financial range of $8,000 to $80,000 while maintaining in-

depth coordination with the Chicago Department of Public Health, Nike

Town, Nobel Charter High School, and Bucktown Chiropractic Center.

< Recipient of the Employee of the Year Award.

Prior career Experience

Exercise Specialist Intern

Lands' End, Dodgeville, WI 1992

Youth Activities Coordinator

Princess Cruise Line, Los Angeles, CA 1986-1990

Norwegian Cruise Line, Miami, FL 1984-1986

Educational Background

Master of Science in Adult Fitness/Cardiac Rehabilitation

University of Wisconsin La Crosse, La Crosse, WI

Bachelor of Science in Physical Education and Recreation

University of Wisconsin La Crosse, La Crosse, WI

Affiliations and Activities

Active Member ( Society for Human Resource Management (SHRM)

Board Member/ Vice President ( The Bronzeville Block Club: Chicago, IL

(2004-Present)

Board Member ( Unity of Peace: Chicago, IL (2000-2002)

Volunteer ( Global Volunteers Africa, Heart for Haiti, Robin Nest Jamaica

(1996-2002)

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