Quality Manager
Resume:
BRUCE K. SHIBUYA
Thousand Oaks, CA. 91320
abhvnb@r.postjobfree.com
Strengths: - Diverse and extensive experience with global
automotive OEM companies in the areas; engineering
(Research & Development), quality, manufacturing, parts,
logistics and service
- Successfully initiates and deploys processes to
execution to meet company objectives and results building
team oriented environments with cross organization
communications
- Vast knowledge from engineering to executive level
with superior organization and planning to deliver
business development proposals, operations (hands-on to
executive)
- Engineering and quality expertise for North American
market requirements to validate real-world variables
including climatic, environmental and geographical
differences in unique automotive engineering component
areas
- Results orientated in the retail and wholesale
automotive sales, parts, warranty and service areas with
consistent high performing outcomes in financials,
resources, inventory, forecasting and technology
utilization to maximize productivity
EMPLOYMENT
EXPERIENCE
7/08-Present CODA Automotive, Inc. Santa Monica, California
Chief Quality Officer
Direct and integrate global quality engineering operations
in China battery manufacturing, China vehicle assembly
plant and USA final manufacturing. Responsibilities include
budget $70MIL, resources, facility, supply chain, logistics
and quality engineering. Establish unique innovative
solutions, and processes in all automotive operations for
start-up company requirements.
Miles Electric Vehicles, LLC Santa Monica, California
Senior Vice President, Quality Engineering, Service,
Parts, Accessories and Logistics
Oversee and establish quality manufacturing and
engineering, service, parts and training for a startup
company in the electric vehicle segment. Ground up
organization, planning and implementation of quality
engineering in the manufacturing segment in China. Ensure
quality standards with components and manufacturing
vehicles in 3 separate plants in China. Utilize Toyota
Production System methodology and lean quality improvement
systems. Develop service, parts and training organization
for North America and Europe operations.
7/07-7/08 Club Assist, LLC Los Angeles, California
General Manager West Region
Direct all operations including logistics, engineering,
manufacturing quality, inventory forecasting, and supplier
procurement/development for the Western-Mid-West United
States (12) as the tier one provider for AAA National
Federation in the Emergency Roadside Service with world's
largest Mobile Battery Service company. Achieved
consistent >100% budgeted sales forecasting as the #1
region in North America. Developed and estimated parts
forecasting modeling for monthly production and annual
budget of $60Mil. Manage staff of 25 field managers, and
route representatives with delivery trucks in strategic
locals through- out U.S.
10/06-7/07 Mountain View Goodyear Oxnard, California
General Manager
Managed retail operations in sales, service, and parts for
Goodyear Tire nationwide brand stores. Direct service
repairs to retail, wholesale, and nationwide accounts.
Sales, and service operations includes batteries, tires,
brakes, suspension, shocks, electrical, and major component
repairs. Achieve the highest sales profit and lowest
operational cost of sales in just 3 months of operation.
9/03-8/06 Hyundai-Kia North America Technical Center, Inc. Chino,
California
Vice President - North America Quality Center
Developed & implemented "start-up" business venture with
Chairman's approval to build all new dedicated North
America Quality Center to improve Hyundai and Kia vehicles
quality. Main mission was to ensure quality during
prototype development, production, and long term durability
with real-world driving and testing in North America.
Directed successfully; all business policies, and quality
engineering operations for Hyundai Quality Division in
Korea. Responsible for all project quality improvement
activities and reduced warranty cost/claims exposure by $21
million dollars in 2.5 years. Integrated Hyundai and Kia
Motor America into process to support customer satisfaction
and quality issues
5/01-9/03 Toyota Motor Sales, Inc. USA (positions listed all with
Toyota Motors)
National Headquarters, Torrance, California, and Aichi,
Prefecture, Japan.
National North America Production Quality Manager
Responsible for production quality activities with
reporting management staff to oversee quality and warranty
claims reduction/validation of Toyota products manufactured
in North America. Collaboration with several key divisions
involving Toyota Motor Manufacturing North America Plants,
Toyota Motor Corporation, Japan and Toyota Technical
Center, Ann Arbor, Michigan.
5/98-5/01 National Lexus Technical Manufacturing Support Manager
Promoted to directed total product quality improvement
activities with Toyota Motor Corporation. Managed project quality
activities to improve Lexus ranking 6th in 1998 to #1 ranking by 2000 in JD
Power Initial Quality Survey. Directed vehicle platform designs with Design
Engineering, Production Engineering and Quality Division to ensure Lexus
standards were met. Collaborated with product planning in the development
of the first Lexus Vehicle Development Center in Japan required specific
engineering testing criteria for North America. Manage all technical
operations to improve customer satisfaction and product quality involving
dealership parts and service.
1/97-5/98 Chassis Quality Assurance/Technical Assistant System
Manager
Managed all Chassis component related issues, brakes,
suspension, frames, tires/wheels on both Toyota/Lexus
Models. Directed new model development testing with
Technical Center to ensure market acceptance of
performance. Responsibilities included engineering
analysis, identification of root cause and reporting of
concerns to Japan for resolution of problem. Project
managed the integration of the National Technical
Assistance System for all Toyota /Lexus dealerships.
3/95-1/97 Product Quality Technical Coordination Manager
Established new organization to oversee product quality
issues involving North American Produced Vehicles and U.S.
Parts Suppliers warranty claims submission. Directed the
development of countermeasures to resolution of product
quality issues. Managed technical communications between
related Toyota affiliated companies to ensure information
is directed to appropriate departments for resolution.
2/93-3/95 Executive Coordinator at Toyota Motor Corporation in Japan
Promotion to direct all technical activities for the North
American market including warranty claims analysis issues,
product quality development, component parts quality,
compliance regulatory and proto-type vehicle evaluations.
Directed project management activities for North American
market to ensure timely technical information is channeled
for product design, quality engineering, and part suppliers
to related departments. First U.S. Toyota Sales staff
member assigned with family to reside in Japan. Applied
Toyota Production System principles to improve overall
quality and reduce cost.
4/90-2/93 Senior Technical Assurance Supervisor
Responsible for all technical operations in the Technical
Assurance Department, reporting product issues reviewed and
analyzed warranty claim submissions to Toyota Motor
Engineering in Japan; Developing Field Fixes and issuing
Technical Service bulletins to Dealers; reviewing repair
manual procedures; and supervising 13 Product Engineers in
five technical component groups.
1/87-4/90 Electrical Product Engineer
Responsible for reporting product quality concerns
utilizing warranty claims analysis, developing
countermeasures and evaluating proto-type design concepts
in the areas of Electrical, A/C, and Audio with Toyota
Technical Center. Member of engineering design team for
first-ever Lexus flagship model to develop components for
audio systems, cruise control operation, heater,
ventilation and controls. Investigate electronic component
problems at dealerships and provide repair methods.
Initiated first-ever Toyota Audio Task Force Engineering
Team which consisted of Product Planning, Parts, Design,
Engineering and Quality members from Japan and U.S.
CHEVROLET MOTOR DIVISION; GENERAL MOTORS CORPORATION Los
Angeles, CA
4/83-1/87 Area Service Manager
Managed and administered General Motors service policies
and procedures in assigned regional areas related to
warranty claims submission. Audited all warranty claims for
authorization/debit submitted by dealerships. Developed and
implemented business plans to dealers in the areas of
product quality, customer satisfaction. Assigned to
coordinate all arbitration proceedings in Los Angeles Zone,
became resident Corvette engineer. Provide field technical
engineering support to dealers in repairing problem
vehicles by utilizing plant technical expertise. Pioneered
telemarketing concept of dealer contacts in rural areas of
Los Angeles Zone and maintained metro dealer contacts.
6/80-6/88 EL CAMINO COLLEGE Torrance, CA
Automotive Technology
Associate Professor
Instruction in Automotive Technology courses to
professional engineers and technicians. Courses included:
electronics, fuel injection, emissions, and carburetion.
Theory and practical applications as well as new course
development for future curriculum.
EDUCATION National University
Bachelor Science Technical Education/Engineering
University of California at Los Angeles
Technical Education/State College Teaching Credential
El Camino College
Associate Arts Automotive Technology
AUTOMOTIVE Society of Automotive Engineers
SOCIETY Automotive Service Excellence
AFFILIATION
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