Dawn Crockett

***** ***** **** **.

R ancho Cordova Ca. 95742

E mail:abhvn3@r.postjobfree.com

Senior Customer Service Rep

Summary : To obtain a challenging position as a senior customer

service representative that offers the opportunity for advancement.

Job Objective: SENIOR CUSTOMER SERVICE

REPRESENTATIVE, 20 years

Job Title: I n-Home Care Spport for a samll family care home

(Hardesty small family care home) Pay: $10.00 hr.

Dates: Jan-2010 to presently

Duties: Assist/ child care attendent p-t, provided care and

supervision for two disable children with cystic fibrosis. Medical

care, breathing treatments, med administration, doctor and

hospital visits.

Job Title : Senior Customer Service Rep A/R clerk

E mployer : Unifirst Coporation

D ates : 9/13 to 8/14 (Temp) Pay: $12.00 to 13.00

Duties: Responsible for filing documents in alphabetical order;

organized and corrected any errors; Provided quality services in a

t imely manner. Maintained a clean, sanitary workplace;

Maintained a professional attitude; provided prompt courteous

service. Prepare bills and invoices for sales or services rendered.

These payment requests list information such as a description of

t he product or service, the date of the transaction, the price,fees or

shipping charges,and discounts applied.Collect on accounts by

sending bill reminders and communicating with customers via

phone, email, fax or mail. At large companies, I had the option to

coordinate with the collections department or a third- party

collection agency for severely delinquent accounts.

My main role of accounts receivable clerk was is to ensure that the

company receives payments for goods and services and properly

recorded the transactions. Such as; Prepare cash and check

payments for bank deposit. This usually requires totaling and

recording the deposit amounts, filling out deposit slips, and

bundling the funds and slips. The duties and responsibilities of this

position require not only a knack for numbers, but also attention to

detail and well-developed organizational skills, For which I do

posses.

Job Title : Assisted Financial Aid Officer

E mployer : American River College, Sacramento, CA

D ates : 7/08 to 9/2013 Pay: $8.25

Duties: Under direction of the Financial Aid Officer, I prepare

formal applications for government and private aid and award

funds for district students; determines what financial assistance

would best suit individual student's needs and legal qualifications;

coordinates the scholarship program with donors and recipients;

participates in research studies; operates current computer assisted

financial aid information system; and does related work as

required. Maintains awareness of current trends and legislative

activity having financial aid impact; maintains updated files of

i nformation about state and government laws, school policies and

guidelines; interprets and implements federal and state rules and

regulations required for student aid; and identifies and allocates

available resources. Conducts loan workshops to explain

procedures, review eligibility, and borrower obligations. Conducts

i nterviews and advises students seeking financial aid; reviews and

determines student eligibility for petitions, appeals, consortium

agreements, special circumstances, and dependency override

requests; processes student aid using PowerFAIDS or similar

financial aid system; performs validation procedures; follows up

w ith students to make sure all correct documentation is in file; and

completes student loan process. Conducts entrance and exit

i nterviews for all loan programs; and monitors compliance with

financial award conditions. Monitors and awards campus

emergency loans. Processes financial aid transcripts, award

adjustments, and stop payment requests; and monitors and

reconciles federal and state aid disbursed. Manages the scheduled

and unscheduled disbursement process and pay days.Develops and

updates financial aid forms and letters; supervises financial aid

t ranscript requests; assists in the preparation of files for audits;

and creates, analyzes and generates reports. Expands outreach

efforts to diverse populations and supports recruitment objectives

by working with Outreach Center, Admissions, and public interest

agencies. Completes Bureau of Indian Affairs student applications

and monitors Bureau of Indian Affairs status. Oversees and consult

t he Federal Work-study program. Trains temporary staff, new

hires, and EOPS/CARE staff. Operates a variety of financial aid

related computer programs to analyze data and generate reports,

and designs and updates financial aid Web page. Assists with

research studies. Performs related duties as required.

Job Title: Professional Housecleaner

E mployer : Allaways Cleaning, Sacramento, CA

D ates: 1/04 to 7/08 Pay: $15.00

Duties: Greeted prospective resident and clients; answered multi-

line phones; maintained office supplies Obtain and verified

applicant information; examined and interpreted records for the

purpose of Preparing statements and invoices; Coded and prepared

bills; maintained office procedures and policies; telephone or

Personal visit; kept records of status accounts.

Job Title : Administration Personnel

E mployer : Gutter Shutter Inc., SACRAMENTO,CA

D ates : 12/02 to 12/04 Pay: $11.00

Duties : Implemented top sales for quarters. Set quality leads for

sales kept

company records up-to-date and confidential Distributed

documentation; Presented the public with a friendly, professional

attitude and provided them with general information. Answered

phones

i n a fast pace environment.

Job Title : File Clerk

E mployer : YOUR ENERGY SOURCE, RANCHO CORDOVA,CA

D ates : 11/96 to 12/02 Pay: $20.00 hr.

Duties : Responsible for filing documents in alphabetical order;

organized and corrected any errors; Provided quality services in a

t imely manner. Maintained a clean, sanitary workplace;

Maintained a professional attitude; provided prompt courteous

service.

Skills : HUMAN RESOURCES, MANAGERIAL SKILLS,

REGIONAL INVENTORY TECH, ADMINISTRATION SUPPORT,

SALES ASSOCIATE, FILE CLERK DATA ENTRY

Education: Graduated grant adult ed.

American River college Human services certificate

CA Drivers License Class: C (passenger car)

Willing to relocate: Yes

Additional Comments: Personal Qualities Dependable Enthusiastic

Team Player Motivated Committed Punctual

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