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Customer Service Management

Location:
Greensboro, NC, 27405
Posted:
February 06, 2011

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Resume:

**** ******** *****

336-***-****

Greensboro, NC 27405

abhvmb@r.postjobfree.com

Chiriga L. Clemons, CSOXP, CICA

Career Objective: To be a vital asset in a professional working

environment, utilizing my skills in communication, business

and project management.

Education:

BS in Business Administration

Area of Concentration: Business Studies

The University of North Carolina at Greensboro

Master of Accountancy

Gardner-Webb University

Certifications:

CSOXP Certification

Professional Certification in Sarbanes-Oxley Compliance

CICA Certification

Certified Internal Controls Auditor

CCEP Certification (Pending/In Process)

Certified Compliance and Ethics Professional

Experience:

Dec. 2005 - Present, Volvo Trucks NA, Greensboro, NC

Global Internal Controller (March '09 - Present);

North America Internal Controller (Oct 2006 - March '09)

> Coordinates annual plan for Internal Control/SOX activities

globally for Purchasing and Product Development

> Knowledge of Sarbanes Oxley requirements, laws and

regulations and a working knowledge of the COSO Internal

Controls framework.

> Conducts Management Control and Risk Assessments annually

> Strong understanding of GAAP, financial controls, process

analysis and risk assessment.

> Ensures organization is aware of all ethics policies (Code

of Conduct, etc.)

> Focuses on compliance within the 3P Authorization

Directives and makes recommendations to improve the

efficiency in the Purchasing and Product Development

Organization

> Ensures compliance with Volvo Group Financial Policies and

Procedures and related policies and directives; such as the

Volvo Way, the Code of Conduct.

> Conducts process improvement reviews and walk-thrus with

management to improve transparency and secure strong

financial internal controls

> Focus to keep the financial transactions within established

processes and to keep the efficiency in controls on the SOX

compliance level

> Tests/audits efficiency of controls and processes in high

risk areas (KEY)

> Assists in conducting Fraud Awareness Workshops and

trainings to employees

> Writes/reviews/updates all documentation (narratives,

matrix, assessments, flow charts, key control test plans

etc.) to ensure accuracy

> Acts as the Global MIC Coordinator for Volvo 3P

> Participated in white-book project on improving internal

control processes throughout Volvo 3P globally from a "SOX"

standpoint (2007)

> Presents status of Internal Controls to upper management

and to staff at departmental meetings

SOX/MIC Consultant (Leased Employee) (Dec 2005 - Oct 2006)

> Coordinated all MIC Tool Activities for the Internal

Control Network

> Identified specific roles of the MIC users and maintaining

the corporate structure in MIC

> Instructed MIC users how to use the tool and be proficient

on that application

> Performed SOX process walkthroughs and write process

narratives

> Designed and write SOX Key Control Test plans

> Performed SOX Key Control tests including sampling and

pass/fail evaluation

> Ensured that the SOX management controls are being followed

according to AB Volvo guidelines

> Reviewed and updates all documentation (narratives, matrix,

assessments, flow charts, etc.) to assure accuracy

> Recognized potential risks and remediated those risks

Aug. 2004 - June 2005, NC A&T University Foundation, Inc., Greensboro N.C.

Director of HR/Operations (lay-off)

> Exercised substantial discretion in the oversight of

compensation, benefits, and employee relations

> Responsible for daily operation of the Foundation and

overall administration of the office

> Conducted employee recruitment, including advertising of

positions when needed, screening of resumes, and setting

up/participating in interviews for prospective employees

and representing the university at community functions

> Maintained a working knowledge of state and federal labor

laws and regulations

> Worked with benefits broker in maintaining a comprehensive

benefits package (medical, dental, vision, long-term

disability, short-term disability, 401k, etc.), making

improvements where appropriate and keeping management and

staff informed of any changes

> Maintained and updated job descriptions and policies and

procedures of the office

> Worked with management and other directors to develop plans

to reduce turnover

Sept. 2001 - Sept. 2004, Jefferson Pilot Financial, Greensboro N.C.

Treasury Controls Supervisor (May 2003-Sept. 2004)

> Responsible for 116 of Jefferson Pilot Financial's bank

accounts.

> Facilitated team development by scheduling, assigning,

directing, expediting and approving teamwork

> Coordinated the accurate and timely reconciliation and

clearing of cash and retained asset accounts, including

daily balancing of all significant cash accounts

> Coordinated the accurate and timely reconciliation and

clearing of suspense accounts within area of

responsibility. Communicated status of all JPF suspense

accounts to upper management on a monthly basis

> Coordinated the administration of abandoned property,

including compliance with applicable state regulations

> Provided administrative leadership and support to all

direct reports within area of responsibility. Ensured that

an outstanding level of customer service was maintained

through the ongoing development and evaluation of the staff

in a participative environment

> Requisitioned, interviewed, and recommended members for

assigned team; led, trained, developed, appraised and

initiated salary increases for same

> Participated on and lead project teams (inter and cross

departmental) to recommend, test, and implement cash,

retained asset, and suspense reconciliation aspects of new

product/system initiatives and conversions, or process

enhancements

Computer Skills: Microsoft Office (Word, Excel, Power Point, Visio, etc.),

Outlook, SAP, Great Plains, GPS, Ultimus, EBD, GPS

Organizations: Member of the GRC (Governance, Risk and Compliance)

Group-formally known as the SOX Institute, Member of the

Association of Fraud Examiners, Member of the Institute of

Internal Controls, Member of Society of Corporate Compliance

and Ethics, Charter Member of the Business and Professional

Women of the Triad; Member of the Multicultural Professionals

Network at Volvo Trucks; Member of Zeta Phi Beta Sorority,

Inc.;

Awards: "2007 SOX MVP" Award in Information Technology (presented by SOX

Institute)



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