Quality Assurance High School

SIBSTON FRANCIS

**** ********** **** . **********, ** 30039 . (H) 770-***-**** . (C) 678

***-**** . *******@*******.***

SUMMARY OF QUALIFICATIONS

. Strong working knowledge of accounting skills which includes

understanding debits and credits, ability to prepare journal entries,

process or approve debit or credit memos, properly code transactions

and analyze bad debt reserves.

. Excellent communication skills and ability to multi task and meet

deadlines.

. Highly motivated, reliable individual with extensive experience in

Business Partner relationships.

. Demonstrated ability to handle complex tasks and resolve customer

complaints.

. Continuously recognized for outstanding work ethics and dependability.

. Bank and credit card reconciliations

. Knowledge of Microsoft Office, Lotus Notes8, Oracle, and SAP

IBM, Atlanta GA 03/1998 - 10/2010

PROFESSIONAL

EXPERIENCE

Accounts Receivable's Specialist

03/2007 - 10/2010

. Secured all Accounts Receivables due on outstanding balances with

necessary supporting documents to meet month end and quarterly goals.

. Ensured accurate and timely collections from current or delinquent

customers in accordance with the company's credit control and

collection policies.

. Sent demand letters or past due reminders to customers on a daily

basis as well as make outbound calls.

. Worked with various billing groups to resolve disputes with customers

to ensure timely payment.

. Worked on Government, K-12, and Business Partner accounts.

. Ensured measurements were made every month for current, 0V90, TD,

and aged items.

Asset CSR/ Geo/North America Focal for POS, and Printers

02/2006 - 03/2007

. Supported and executed the implementation of end-to-end Customer

Fulfillment initiatives.

. Improved client and Business Partner satisfaction by meeting and

exceeding expectations.

. Managed all backlog activities, tracked orders, processed order change

requests and installed machines.

Order Change Help Desk Lead

04/2005 - 02/2006

. Instrumental in developing and testing New Tool to enhance

productivity and improve turn around time for Partner requests.

. Processed cancellations and shipping change requests expeditiously.

.

SMB/ Incentive Program/ Fee Payment CSR

01/2003 - 04/2005

. Processed payments for pSeries, iSeries and storage

. Processed SMB payment requests for Distributors and First Tier

Partners.

Teleservices Rep/Team Lead

03/1998 - 01/2003

. PWLM (Partnerworld Lead Management) - Point of contact for PWCS to

ensure that reps have current process and updated information. Also

handled office supply ordering and inventory.

. Team Lead - Maintained and updated attendance and vacation reports for

entire team. Updated employee database with daily exceptions, DOR,

performance matrix, and training hours for each month. Responsible

for Quality Assurance and Recognition of team members. Primary

contact for handling all incoming e-mails to PWCS and channeled

Partners to appropriate contact within techline.

EDUCATION

Brockton High School - Brockton, MA Sept 1987 - June 1991

Northeastern University - Boston, MA Sept 1991 - June 1993

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