Project Manager Sales

Mark J. Curry

**** ********* *****

Cincinnati, OH 45244

Home: 513-***-**** abhvlr@r.postjobfree.com Cell: 513-***-****

SUMMARY

An accomplished IT professional with significant experience in Project

Management, committed to delivering projects and services involving:

Backup & Recovery Data Center Collocation Remedy

Cisco VOIP Replication, DR, Internet

Storage Services

SMB, Managed Virtualization, VDC Kintana, EMC SDS

Services

Avaya, 3Com Voice Sales/Inside Sales HP Service Desk

Support

PROFESSIONAL EXPERIENCE

EMC2, Cincinnati, OH

2010

Project Manager

EMC Management Services Team (SMS), supporting General Electric (GIS)

. Utilize EMC SDS & GE Kintana ticketing systems for reporting & tracking

the status of change requests & EMC personnel.

. Schedule 800+ storage requests monthly; coordinating 20+ EMC-SMS team

members; analyzing for level of difficulty & any scheduling conflicts

within EMC SMS staff.

. Manage changes through GE GIS workflow to ensure contractual compliance

for SLA; successful project delivery for GE GIS clients: 99.5 - 99.9%

completion rate.

. Prepare & attend daily meetings to align resources & obtain approvals,

working closely with multiple global vendor teams, GE-GIS & their

customers.

. Assist leading daily operations conference calls with EMC-SMS & GE-GIS

team members globally.

. Assist handling escalation requests & scheduling conflicts.

Intact IS, Cincinnati, OH

2009

Project Manager

Partnering with BT (British Telecom) in supporting Proctor & Gamble global

technology refresh

. Managed technician team(s) onsite performing survey of existing

infrastructure at P&G sites.

. Prepared daily uploads of completed data surveys to UK/DE Intact design

engineers.

. Updated survey status completion with each P&G site contact; completed

site walk through prior to Intact survey team(s) onsite to insure

building badge access, schedule Intact team site safety training;

complete site contact list, secure area access; camera passes.

. Attended weekly BT PMO team meetings with project status/issues.

Cincinnati Bell Technology Solutions, Cincinnati, OH 2004 - 2009

Project Manager

Coordinated delivery of Cisco VOIP & Data, Avaya & 3Com Voice Systems,

Professional Services, Data Center Collocation, Managed Services, Data

Backup (eVault, TSM), SMB Products & Services, Disaster Recovery,

Replication (VMware, Netapp, EMC SAN, NAS), & VMware (VDC) projects

. Implemented over 150 voice or data network projects for multi-sized

clients; setup eNOC managed services, reporting.

. Utilized PM tools (MS Project; MS Office, HP Service Desk) to maintain

customer & project team collaboration.

. Managed customer expectations, coordinated status meetings & identified

project risks.

. Provided resource & schedule coordination, management of deliverables;

managed invoice verification & reconciliations.

. Served on PMO quality initiative & SharePoint teams to increase

productivity within the PMO.

Cincinnati Bell Telephone, Inc., Cincinnati, OH 2002 - 2004

Project Manager

Coordinated delivery of CBT managed data services for all market segments

utilizing CBT transport

. PM methods & procedures used to ensure timely & cost-effective network

design (IP, BGP, MPLS), build-out, testing & implementation relating to

over 75 complex projects within the CBT business sales process.

. Tracked & measured activity of personnel relative to product & services

installation.

. Worked across variety of CBT processes to ensure adherence to project

timeliness, goals & requirements.

. Updated monthly metrics & provided input on improvements in reporting

metrics.

. Worked with core group (DB Developers, Product House, Network Engineers,

& Field Techs) weekly during design & implementation process phase of a

new Managed Services Lotus Notes DB.

. Twice awarded CBT Business Operations Excellence Award.

Mark Curry Page two

Product Manager - Internet Products & Solutions Channel 1999 - 2002

Responsible for revenue opportunities for new & existing Zoomtown.com

customers to meet their communication & data needs.

. Identified, developed, & documented over ten new & revised methods &

procedures to improve the effectiveness & efficiency of various internal

& external CBT sales channels.

. Coordinated with Team Leader in development & implementation of new

Internet products & services: dedicated, dial-up, ADSL, web hosting,

online data backup, Email, VPN.

. Interacted with Sales Channels regarding changes impacting the ordering &

operational delivery procedures involving dedicated access & hosting

products & services.

. Communicated competitor's strategies, strengths, vulnerabilities, &

utilized them to meet product & services marketing objectives.

Various Interim Positions, Cincinnati, OH 1997 - 1999

. U.S. Playing Cards Company - Network Administrator, Telco & Desktop

support.

. Glory, Inc. (USA) - Account Mgr. (OH) selling cash handling systems to

banks, credit unions, etc.

Matrixx Marketing (Convergys), Cincinnati, OH 1990 - 1997

Product Support Specialist

Cincinnati Bell Fuse (ISP) 1994 - 1997

. Assisted CBT customers via Call Center on Internet product information,

pricing, & billing.

. Supported CBT customers with assistance on software/hardware

installation, trouble-shooting.

. Provided helpdesk technical support for Windows & Mac OS, email & hosting

issues.

Network Administrator; PC Specialist 1990 - 1994

Administered and supported Data / Internet network for various departments

/ divisions.

. Provided multi-server Novell WAN/LAN administration, support, and

training.

. Implemented multiple client start-up programs with HP 3000, AS400

connectivity.

. Supplied PC technical support; setup/troubleshooting; vendor procurement;

inventory; helpdesk ticket requests.

. Managed over 15 internal office relocations & client program expansion

projects.

. Implemented relocation of existing data network infrastructure & hardware

to newly constructed building which included telecom & computer room

build-out.

Previous Experience:

Frito-Lay, Cincinnati, OH

District Sales - Manager Training Program

Training involved product route sales & delivery, merchandising & special

event display build-outs, route P&L, etc.

Central Ohio Council, Boys Scouts of America, Columbus, OH

District Executive, Newark, Ohio (Licking County)

Responsible for overall growth & development of district scouting programs

working directly with parents, adult volunteers, community business

leaders, education, government, religious, and military leaders

The Kroger Company, Columbus, OH (full-time work/study)

Department Manager, Clerk

Responsible for the management & operations (customer service, sanitation,

staffing, order/inventory, P&L) of in-store department

EDUCATION

The Ohio State University, Columbus, OH - Bachelor of Arts, 1985

PROFESSIONAL DEVELOPMENT

Project Management Certification, Xavier University; Skills for Managing

Projects, Griffin-Tate Group, Avaya ACACN, CCNA Boot Camp, Project

Management Institute, The SW Ohio Chapter of Project Management Institute.

http://www.linkedin.com/in/markjcurry

Interests: Sailing, Skiing, Hockey, Soccer, RollerBlading, Photography,

Camping, Hiking, Running, Music, Cooking

Contact this candidate