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Customer Service Management

Location:
Soap Lake, WA, 98851
Posted:
February 07, 2011

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Resume:

P.O. Box **** / ** Canna #*, Soap Lake, WA *****

360-***-**** • abhvkf@r.postjobfree.com

Deanna

E dinger

Summa ry of Qual ifications

Administrative Support professional experienced in working in a fast-paced environment, demanding strong

organizational, technical and interpersonal skills. Trustworthy, timely, ethical and discreet, committed to superior

customer service. Confident in interactions with individuals at all levels. Detail-oriented and resourceful in completing

p rojects, able to multi-task effectively. Capabilities include:

Customer Service Maintaining Employee Files

Timecard Management Accounts Payable / Receivable / Check Printing

Word Processing and Typing Human Resources

Banking Collections calls

Computer Operations Working with Government Agencies

Payroll Maintaining / Creating Policies and Procedures

Filing and Data Archiving Office Equipment Operations

Telephones Office Management

Administrative Duties Reconciliations in Banking / Credit Cards

Graphic Design / Photography Monthly Statements and Invoicing

Petty Cash

Experience H ighlights

Administrative Support - Performed administrative support for a

company providing point of sale hardware and software to pharmacies and hospitals all over the country. Performed

accounts payable/receivable, HR duties, reconciliation of banking and credit card accounts, timecard management, and

a h igh level of customer service.

Management / Supervision - Performed office management for four

owners of a family owned environmental firm. Managed multiple employees, calendars, maintained projects and

reports, government forms and permits, A/P, A/R, timecard management/payroll, filed government notices and permits,

employee classes and certifications, maintained and created policies and procures and was responsible for knowing and

maintaining government laws for the industry.

Customer Service and Reception - Provided customer service and

reception skills for a t it le company, as well as a family owned law firm. Performed typesetting, file management,

maintaining calendars, filing appeals with the state, taking care of walk-in customers, and customer service via

phones.

Production Specialist - Performed typesetting, ad design, page layout,

photography and some writing for weekly newspapers throughout Washington state.

Employment

ADMINISTRATIVE ASSISTANT, Retail Management Solutions,

Olympia, WA

OFFICE MANAGER, KD&S Environmental, Montesano, WA

RECEPTIONIST/TYPIST, Pacific Title Company, Montesano, WA

SECRETARY/RECEPTIONIST, Solan and Solan Law Office,

Aberdeen, WA

PRODUCTION SPECIALIST, The Vidette, Montesano, WA; Columbia Basin

Herald, Moses Lake, WA; Grant County Journal, Ephrata, WA; Prairie Media, Leavenworth / Chelan, WA

P rogram Knowledge

QUICKBOOKS, M ICROSOFT PROGRAMS, PHOTOSHOP, QUARK,

N ETSUITE



Contact this candidate