Customer Service Project Management

JEFFREY P. SPEARS

*** ********* ****, ********* ****, AL 35010

256-***-**** ( ********@*******.***

Solutions-focused, motivated IT Professional with a CompTIA A+

Certification and a solid background in networking and computer hardware

installations and administration. Excels at identifying and

troubleshooting issues and implementing targeted solutions. Highly

versatile; quickly masters new roles, responsibilities, technologies, and

environments. Reputation for integrity, dedication, and work ethic.

Continuously pursues opportunities to learn and takes on challenges for

further professional development and growth. Areas of expertise include:

Technical Administration & Installation ( Customer Service ( Information

Security ( Strategic Planning

Upgrades ( Disaster Recovery ( Decision Making ( User Training & Support (

Project Management

Relationship Building ( Resource Management ( Process Improvement (

Technical Troubleshooting

PROFESSIONAL CERTIFICATIONS & TRAINING

Microsoft Network Systems - Herzing University, Birmingham, AL

CompTIA A+ Certification - Herzing University, Birmingham, AL

Cisco Networking Systems - Herzing University, Birmingham, AL

ACHIEVEMENT HIGHLIGHTS

. Spearheaded all aspects of the electrical construction of a $600 million

dying and finishing textile facility.

. Successfully led the Electrical and PLC control installation of 2 miles

of material handling and sorting equipment.

PROFESSIONAL EXPERIENCE

Go2IT Group - Contract for IBM

Apply strategic planning, prioritization, and project management skills

toward consistently achieving critical deadlines while maintaining high

quality standards. Analyze and evaluate bank data from PC's to servers for

FDIC database. Strategically planned and coordinated workloads/schedules

for optimal productivity and efficiency.

Owner / Operator - J&S Construction Services, LLC, Alexander City, AL

(Present)

Plan and direct a diverse range of projects to ensure on-time, budget-

compliant completion. Perform general light construction and remodeling,

home inspection, computer installation and networking, and general

accounting. Analyze internal processes to define inefficiencies and

provide expert recommendations to boost productivity and profitability.

Pres / CEO - Spears Electric Co., Alexander City, AL (1977-2005)

Demonstrated strong communication and leadership skills in effectively

steering staff meetings to coordinate workflow and define expectations.

Planned and coordinated multiple simultaneous projects to maximize

efficiency and achieve critical timelines. Contributed sharp leadership

abilities in building and supervising a top-performing team. Facilitated

quality client servicing integral to generating repeat and referral

business; promptly responded and addressed their needs and resolved any

issues. Proficiently handled all aspects of day-to-day Estimating,

Purchasing, and Ordering.

ADDITIONAL CERTIFICATIONS

Master Electrician - Registered in Alabama and Georgia

State Certified Home Inspector

AFFILIATIONS

Member - Lions International and Lions Club, Alexander City

Member of the Board of Directors - Main Street and the Farmers Market

Committee, Alexander City

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