Customer Service Data Entry

***** **** ** ** 763-***-****

Coon Rapids, MN ***33 ********@*******.***

Melissa M. Poehler

Objective To apply my enthusiasm, dedication, integrity, and experience in the development and progress of the

company.

Experience Nov 1994 - Current UPS 8601 Valley Forge Ln N, Maple Grove, MN 55369

Part Time Dispatch Supervisor

• Maintain on time network

• Dispatch schedules for drivers

• Maintain flow control with on property dispatching

• Answer 7 incoming lines

• Check all inbound schedule and verify all loads make it in

• Training of employees: Safety Compliance

• Maintain a schedule of drivers in compliance with DOT

• Payroll

• Communicate between operations and the feeder department

Nov 2003 – Jun 2008 American Legion Post 334 11640 Crooked Lake Blvd, Coon Rapids, MN 55433

Waitress/Server

• Sever dinners

• Sever Cocktails

• Provide Customer Service

• Training new Severs.

• Cover for bartender while he stepped out of a few

Feb 2005 – Aug 2007 Young America Corporation 717 Faxon Rd, Young America, MN 55397

Independent Contractor: Poehler Keying

• Data Entry Clerk

• Transport documents

• Process claims.

Jan 1989 – Nov 1993 National Car Rental. 7700 France Ave S, Edina, MN 55435

Customer Service Sales Reservations

• Data Entry

• Reservation

• Sell Memberships

• Answer incoming phone lines

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Education Nov 2010 Minnesota School of Bartending St. Paul, MN 55114

• Certificate of completion

2000 - 2003 Anoka-Hennepin Technical College Anoka, MN 55303

• Information Technology for Network Professional

• Completed all technical classes

• GPA 3.4

• Did not Finish Generals so I did not get a degree

• Proficient in Microsoft Office.

• Administrative training in Windows 98, NT, 2000, Novell, and Unix

1987 – 1988 Ramussen Business College Minnetonka, MN 55305

Diploma Travel Industry/Office Management

• Office Equipment

• Accounting

• Customer Relations

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Interests

• 2006 Fundraising Coordinator Coon Rapids High School Dance Team

• Photography- Senior Photos, Girls Basketball

• Writer: Published in May 2010 first book, Republished in Dec 2010, Second book will be out

in March/April 2011

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