Customer Service High School

Kristen N. Moe

***** ** ****** **** **** 805-***-****

San Diego Ca 92130 abhvhz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Over seven years of customer service as a restaurant server and two years experience as front desk

receptionist. I have also completed 12 units of child development and over 24 hours of child

observations. My experience has allowed me to acquire a solid understanding of customer service.

Objective:

To work in a challenging administrative support position at a professional corporation utilizing

my education, skills and versatility.

WORK EXPERIENCE:

Elephant Bar Rancho Bernardo, Ca 2010 to present

Cocktail Server

• Develop and maintain a positive and an energetic dining environment

• Consistently superseded daily/weekly sales benchmark

• Build and uphold continual relations

• Serving 10+ table sections at a time, with immaculate coordination

Elephant Bar Simi Valley, Ca 2005 to December 2009

Food and Cocktail Server

• Maintain work area including serving customers, coordinating food and beverages along with

timely service and efficient clean up.

• Develop positive relationship with fellow employees and maintain a team atmosphere

• Experience in money handling including credit cards, cash and tip distribution

• Ensure timely and accurate service to all customers

Coco Beach Tanning Salon Simi Valley, Ca 2004 to 2005

Front Desk Receptionist

• Responsible for managing the day to day operations

• Ensure timely, accurate functions of department

• Hired and trained employees to succeed in their positions

• Exhibited interpersonal skills while developing customer relationships

• Maintained all tanning equipment

• Scheduled staff work shifts on a weekly basis

• Create and monitor production

• Gained valuable experience working unsupervised and delegating responsibilities.

Reds BBQ Simi Valley, Ca 2002 to 2004

Server/ hostess

• Greet each guest as they walk through the door with a positive attitude

• Provide restaurant information to guest as needed

• Provide service in a timely and organized fashion

• Ensure a positive dining experience

YMCA Simi Valley, Ca 2001 to 2002

Front Desk Receptionist

• Solid organizational, interpersonal and communication skills with a proven track record of

making sound decisions

• Answered the telephone, ensured that customers were satisfied with our services, and reported

any complaints to my supervisor.

• Perform office skills, filing, inventory, prepare invoices and statements, answer phones,

computer work, and provide customer service

EDUCATION:

Mira Costa Community College Fall 2010 to present

-Child development/Liberal studies

San Francisco State University Spring 2009

Moorpark Community College 2003 - 2008 Associated in Arts degree

Simi Valley High School 2003 High School Diploma

Skills/Training:

Child observation training

Knowledge of daycare and preschool services

Word and Excel

Public Relations- Strong communications/interpersonal skills

Positive Influence Skills

Ability to Multi task and work under pressure

Computer/ typing skills- Microsoft Office, POS systems, 60 wpm, 10 key proficient

First AID and CPR certified

6 years experience in Beverage and Food Service including cocktails

Contact this candidate