Customer Service Manager

Kim Angilere 480-***-**** ***** Calvin, Dearborn, Mi

Skills Pricing and locking mortgage loans, credit report investigation,

loan set up, DU, LP, Doc drawing, Microsoft office application, 10-key (by

touch), LOS, ALPS, Myocean, Websimon, e-faxing, copying and

scanning.

Objective Seeking a position where strong analytical organizational skills, with

excellent oral and written communication skills are required.

Summary Contributes a career progressive success in financial services, retail

administration and customer service. Experiance includes mortgage

processing, retails sales, management and export shipping.

Experiance Sept 2007 - Nov 2010 Hanjin Shopping, Chandler AZ

Outbound Documentation (Clerk)

•Responsibilities include high volume in calls, emails and faxing.

Prepared Bills of Lading for US Customs and Shippers. Rated each

BOL according to Shipper's service contract RFA or Tariff. Released

BOL via Sea waybill or Originals.

•Handles Awkward, Hazardous and Reefer containers. Split and

combined bookings. Created Diversions. Made sure AES (Automated

Export System) was filed for each export shipment. Confirmed

containers after vessel sailed.

•Made sure all booked shipments are loaded on the intended vessel

and delivered to the correct destinations. All BOL had to be rated,

comfirmed, released and consignee's codes updated within 48 hours

after vessel sails for US customs. Handled two vessels a week with

100-200 shipments.

Oct 2006 - Aug 2007 First Magnus, Tempe AZ

Broker Coordinator

•Responsibilities include high volume in calls, emails and faxing.

REviewed conditions to satisfy loan approvals.

•Doc preparation, HMDA compliance, VOE, processors certification,

pull credit, set up new loans, order floods

•Doc drawing, DU, LP, ordered field reviews, loan set up

July 2004 - Sept 2006 Own it Mortgage, Phoenix AZ

Assistant Account Manager

•Reviewed incoming loans to satisify all critical loan apprioval

conditions incluiding income verification, title examination,

appraisal, credit stipulation, homeowners insurance and loan

compliance procedures.

•Performed in a support capacity to aid account manager in

processing mortgage loans submitted through a wholesale

sub-prime branch with substantial contributions for

processing and funding monthly loan volumes ranging from

$15 million dollars. Additional responsibilities included daily

correspondence with company vendors and retail mortgage

brokers to ensure loan fulfillment with in a timely turnaround.

Contact this candidate