Customer Service Representative

Caroline Theodorovich

***** ***** ****. ( Brownstown, MI 48173 ( 734-***-****

abhvfd@r.postjobfree.com

Education:

Wayne State University Detroit, MI

Social Science program, 77 credit hours

Qualifications:

Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Effective planning and strong organizational skills

Highly motivated and a quick learner, excellent at multi-tasking

Ability to tolerate high stress situations

Dependable and require little direct supervision

Professional Experience:

TL Financial Group Allen Park,

MI

12/2006 - present Administrative Assistant/Event

Coordinator

. Answer incoming phone calls, schedule client appointments and

maintain office calendar

. Prepare confidential client paperwork

. Prepare, print and mail all monthly correspondence

. Plan, organize and execute public speaking engagements and

client appreciation events

. Purchase and maintain office supplies

. Arrange all travel accommodations for staff

. Maintain compliance database for Broker/Dealer

Uno Chicago Grill Woodhaven, MI

4/2003 - 05/2007 Bartender/Server

. Provided exceptional customer service

. Ordered bar supplies using the state regulated computer system

. Responsible for and maintained daily cash drawer

Ideal Steel & Building Supplies

Hamburg, MI

4/2002 - 1/2003 Customer Service Representative

. Assisted customers in product selection of steel and building

supplies

. Provided strategic sourcing for Daimler Chrysler machine repair

parts

. Provided MRO sourcing for Ford Motor Company and Johnson

Controls

. Provided assistance to the Accounting Department when needed

W.W. Grainger, Inc. Romulus, MI

4/2001 - 4/2002 Service Specialist

. Answered incoming phone calls and placed orders

. Assisted customers in selection of MRO products

. Provided service at the Will Call Desk and Counter

. Maintained counter display area

9/1998 - 4/2001 Senior Customer Service Representative

. Provided strategic sourcing for Ford Motor Company

. Answered and expedited incoming Ford phone calls

. Entered Ford Motor Company's orders into the Grainger system

. Backed up Expediting Team by completing open order reports

4/1998 - 9/1998 Expeditor

. Reviewed and worked Open Order Reports for Ford Commodity

Management Plants

. Contacted vendors on follow lead times and problems regarding

orders

. Created process to provide proof of delivery

. Created process to track Open Order Reports

11/1996 - 4/1998 Customer Service Representative

. Answered incoming phone calls and assisted customers with

product selection

. Entered customer orders into the Grainger ordering system

. Managed the branch cash drawer

. Member of the branch Quality Planning Committee

Volunteer:

River Valley Homeowners Association Secretary

2004 - 2005

Parsons Elementary School PTO Vice-President

2006 - 2007

President 2007 - 2008

Vice-President and Treasurer/Bookkeeper

2008 - 2010

Treasurer/Bookkeeper 2010 -

Greg Galdes Memorial Golf Outing Director

2009 - 2010

Shumate Parent Group Treasurer/Bookkeeper

2010 -

Pug Rescue Network Volunteer 2010 -

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