MONIFA LEWIS

***A W. Washington Street

La Grange, NC 28551

Cell: 706-***-****

Home: 252-***-****

Email: abhvex@r.postjobfree.com

QUALIFICATIONS:

Work well without supervision

Motivated team player, as well as goal driven

Ability to prioritize and remain focused on the essence of an issue

Excellent customer service representative and dependable

Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

10/10 - Present

Kinston, NC

Zodiakz Custumz Co Owner/Screen printer

Creates designs and arts for printing purposes.

Obtain orders from customers interested in purchasing promotional items.

Assist customers in their design ideas.

Performed printing and photocopying of acquired designs

Maintain filing and other office duties

Kept records of all sales and orders

09/13 - 03/14

Augusta, Ga

TRC Staffing/Convergent Customer Service Representative/WAH agent

Take customer service calls to assist with bill questions.

Explain bills and charges to customers.

Make payment arrangements for customers.

Follow rules and regulations.

04/12 - 03/13

Augusta, GA

Family Dollar Assistant Store Manager/Customer Service Representative

Handled customer funds and processed transactions using the POS system.

Assists in maintaining a clean, well stocked

store for customers during their shopping experience.

Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transported

merchandise from stockroom to sales floor.

Independently stocked shelves and recovered merchandise in the store.

Provided customer engagements with a positive and approachable manner.

03/12 – 09/13

LaGrange, NC

Sutton’s Grill & Restaurant Cook & Waitress (Part time)

Communicate with customers regarding orders, comments, and complaints.

Accepted payment from customers, and make change as necessary.

Prepare daily food items, and cook foods using proper safety precautions and sanitary measures.

Cleaned restrooms, swept, mopped floors, disposed of litter and debris and informed supervisor of all

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safety hazards

MONIFA LEWIS

07/09 – 09/10

Snow Hill, NC

Britthaven of Snow Hill Dietary Aide

Provide assistance to the cook in the preparation and service of meals.

Assist in arranging tray cards, loading food carts, and serving meals

Follow cleaning schedules and perform cleaning duties as scheduled.

Assist in receiving and storing food and supplies.

Be knowledgeable of Federal, State, and Facility’s rules, regulations, policies and procedures.

Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the

Dietary Manager.

11/07 – 08/07

Orlando, FL

ICUBA Benefits Representative

Answer employee questions regarding insurance coverage, educational reimbursement programs,

pension and retirement plans and miscellaneous benefits.

Recorded employee enrollment into benefits and group insurance programs

Filed records of claims and filled out cancellation forms when employees exited company.

11/04 – 02/07

Orlando, FL

Pinnacle Financial Corporation Loan Specialist

Compiled, verified and typed application information for mortgage loans.

Reviewed residential loan application files to verify that application data was complete and met

compliance requirements

Verified type and amounts of mortgages, borrower assets, liabilities and length of employment.

Communicate with specific companies to obtain property abstracts, surveys, and appraisals.

Informed supervisor of all discrepancies in titles and surveys.

10/00 – 07/03

Greenville, NC

Williamson Development Loan Processor

Recommended that loans not meeting standard were denied.

Submitted mortgage loan application files for underwriting approvals.

Typed and mailed approval and denial letters to applicants.

Submitted approved mortgage loan files to mortgage loan closer.

EDUCATION:

May 1986 Greene Central High School High School Equivalency Diploma Snow Hill, NC

Sept 1987 The Hart School for Professional Secretaries Certificate of Completion Pompano Beach, FL

May 1988 Earl C. Clements Job Corps Center Business Clerical Certificate Morganfield, KY

Feb 1994 Lenoir Community College Business Administration Certificate Kinston, NC

Nov 2016 Kaplan University Associates of Applied Science –Information Technology – Florida Online

July

Projected Graduation Date May 2016-not enrolled at this time

2012 Lenoir Community College Career Readiness Certificate- Silver Certificate

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