Customer Service Human Resources

Jessica Johnson

***** ******** **** ****, ***********, IN 46060 ********@*****.*** 269-***-****

Objective

A position in Management or Human Resources Management which will require me to apply my business

experience and education to assist the company in the accomplishment of its goals.

Education

Ferris State University – Big Rapids, MI

BBA of Management and Human Resources Management, Graduated Cum Laude on December 18, 2010

Glen Oaks Community College – Centreville, MI

Associate Degree in Business Administration, Graduated in May 2006

Experience

Hampton Inn & Suites, Guest Service Representative, January 2009 to November 2010

Process all guest check ins, respond and resolve all guests’ requests, run daily reports and perform various

administrative functions as assigned, booking appointments through exceptional selling.

Achieved the Spirit of Service Award, for exemplifying excellent customer service out of a pool of 58 hotels.

CEO personally presented award.

Seidman College of Business, Grand Valley State University, Administrative Assistant, February 2007 to September

2008

Performed various secretarial tasks for the Dean and Administrative staff in the College of Business.

Organized and coordinated transfer orientation for students, scheduled and accommodated to students in

Disability Support Services, handled confidential information, scheduled appointments for advising and tutoring

for students.

Activities

Played basketball for Glen Oaks Community College on a full scholarship for 2 years, Scholar Athlete,

GPA 3.8

Member of Delta Sigma Pi Professional Business Fraternity, Lambda Xi Chapter at Grand Valley

Varsity athlete in basketball, softball, and volleyball all 4 years in high school

References

Available upon request

Contact this candidate