Human Resources Manager

**** ******* ****

Laverock, PA *****

215-***-****

*.************@*****.***

VANESSA D. GIBSON-COOPER

PROFESSIONAL PROFILE: A highly accomplished detailed oriented self-

starting executive administrative assistant with an extensive background in

data and customer support, effective communication interpersonal and IT

skills with problem solving ability. Experience includes strong

organizational skills and a customer satisfaction focus that will assist an

organization to meet its goals.

COMPUTER SKILLS: MS Office Suite/SAP R/3

PROFESSIONAL EXPERIENCE:

The Carney Group Blue Bell, PA (2010-Present)

Temporary position with Corporate Call Center, Blue Bell, PA

ADMINISTRATIVE:

. Provide administrative support to the Human Resources Manager and

Staff

. Create PowerPoint slides for Training Manager

. Manage calendar and coordinate interviews for Human Resources Manager

. Greet customers and visitors at the front desk

. Create Excel spreadsheets for training schedules

. Prepare Word documents for training classes

. Enter data into web based licensing system

. Assist Supervisors and Managers with projects

Dow Chemical Company (formerly Rohm and Haas Company), Phila., PA (1978-

2009)

Global Diversity Team-Executive Assistant/Data Analyst (2005-2009)

Provided administrative support to the Chief Diversity Officer

ADMINISTRATIVE:

. Created PowerPoint slides and documents for quarterly presentations to

the Board of Directors

. Provided diversity data directly to the Corporate Executive Office for

presentations to the Board of Directors to show professional progress

of women and minorities

. Managed calendar, assisted with travel and meeting arrangements

. Created quarterly diversity charts for posting on Diversity intranet

. Prepared Word documents for distribution internally/externally

DATA REPORTING AND ANALYSIS:

. Generated customized ad hoc employee/diversity reports through the SAP

R/3 system

. Utilized diversity data to compile workforce profiles and updates by

function (commercial, technology, manufacturing, shared services)

. Analyzed data and tracked for career management trends/themes

. Created pivot tables in MS Excel to create charts and graphs

DATABASE ADMINISTRATION:

. Developed and maintained database of external diversity talent

. Created and maintained database to track diversity training activity

EXTERNAL BENCHMARKING/REALATIONSHIPS:

. Completed on average 8 per year external diversity surveys for

benchmarking towards awards

. Researched external trends and shared internally with stakeholders

. Served as liaison with external diversity organizations including

magazine articles and speaking engagements for the Chief Diversity

Officer

. Tracked employee participation in external diversity activities

AFFIRMATION ACTION SUPPORT:

. Partnered with Legal on Affirmative Action Plan activity and generated

data for submission to external company that provides Affirmative

Action Plans

EMPLOYEE NETWORK SUPPORT:

. Provided support and diversity information to the Employee Networks

(100 plus members)

. Coordinated and implemented end of year Employee Network Recognition

program

PROJECT MANAGEMENT:

. Coordinated diversity events/activities (i.e. lunch n' learn sessions

with the Corporate Executive Officer, 3 sessions per quarter)

. Coordinated and implemented summer program for diversity interns (10

plus per summer)

. Collected and analyzed employee feedback for process improvements

COMMUNICATIONS SUPPORT:

. Updated and maintained Diversity intranet site

. Worked with Employee Networks to develop communications to recognize

local activity

Human Resources Department/Systems Administrator (2000-2005)

Partnered with the Human Resources community to ensure employee data

integrity and accuracy including the organizational structure for the

global organization

. Managed the GEMS (SAP R/3) organizational structure, including

position maintenance

. Analyzed and resolved business cases and data issues

. Provided Ad Hoc reports per customer requests through the SAP R/3

system

. Functional liaison/partner with Payroll and Benefits Center on problem

resolution

. Performed User Acceptance Testing

. Maintained information for Human Resources intranet site

. Coordinated compliance reporting with external Affirmative Action Plan

provider

. Executed mass data uploads into SAP R/3 system

. Supported and corrected system errors

Executive Assistant/Internal Auditing Department/Corporate Controller (1995-

2000)

Provided administrative and customer support assistance to the Internal

Audit Director, Corporate Controller and the Conversion Process Team.

Helpdesk Technician (1990-1995)

Team member fielding an average of 250 calls per day. Utilized high levels

of security authorization on Local Area Networks (LAN), mainframe

applications and AT&T telephone systems. Assisted customers with software

package issues.

Computer Operations (1988-1990)

Team member responsible for overnight back-ups of all jobs submitted to the

mainframe.

EDUCATION/PROFESSIONAL DEVELOPMENT:

LaSalle University (Information Technology coursework)

Temple University (Business Administration coursework)

Root Cause Analysis/Human Resources training, Organizational Management,

Management Training Courses.

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