Customer Service Training

Vladimir Cherkasov

**** *** ***** *****, *** Hope, MN 55428

Phone: 763-***-**** E-mail: ***********@*****.***

Professional Experience

March 2007- December 2010

Staples, Minnetonka, MN

Easy Tech Associate

. Great customer support and team player

. Created custom computer system configurations

. Installed software and hardware including bare metal OS

installs

. Performed custom setup and maintenance on clients'

computers

. Performed virus and malware removal on clients' computers

. Backed up and restored systems and user data

. Educated customers about computer products

. Provided hands on computer use and tune-up training

. Installed various computer peripherals and their drivers

. Produced technical documentation for internal use

. Received multiple Employee of The Month nominations

August 2008 - December 2010

Hennepin Technical College, Brooklyn Park, MN

Computer Lab Assistant

. Provided first and second level technical support for

student lab systems including remote support

. Supported environment consisted of over 40 dual-boot

workstations with following operating systems - Windows XP,

Windows Vista, Windows 7, Mac OS X

. Ensured current patch level for computers was maintained

. Delivered hands on training for students on available lab

hardware systems and software applications

. Resolved printing issues

. Provided break-fix hardware support for the lab systems

. Deployed educational and business applications

. Ensured that the Disaster Recovery tasks were completed

on schedule

. Created peer training documentation

Technical Qualifications

. Strong customer service skills

. Business desktops and laptops - Apple, IBM/Lenovo, HP, Dell,

Sony, Toshiba, Compaq, Acer, Asus

. Business laser and inkjet printers - HP, Ricoh, Xerox,

Lexmark, Brother

. Computer peripherals - scanners, cameras, card readers,

external storage devices, web cameras

. Microsoft Windows 2000, Windows XP, Windows Vista, Windows 7

(32-bit & 64-bit)

. Apple OS X 10.4 through 10.6

. Microsoft Office 2000 - 2010 for Windows and Mac (2011)

. Adobe Creative Studio 3 - 5

. Firefox, Chrome, Internet Explorer, Safari, Opera web

browsers

. Fluent in English and Russian languages

Education

Hennepin technical College, Brooklyn Park, MN

Associate in Applied Science - Desktop Support

Graduated December 2010

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