Customer Service Quality

Professional

Experience:

Olin Corporation/GBC Metals LCC dba Olin Brass

****- ******* ****** ***********/*************/Olin Brass

Present Responsibilities include: Maintain the Document

Control system, the database for Spot Audits and System

Audits non-conformances, and various quality reports.

Conduct various System Audits, Supplier Audits and assist

with the Quality Evaluations Audits and customer quality

audits. Insure conformance with the requirements set forth

by ISO 9001:2008. Conduct and analyze Gauge R & R studies.

Issue Corrective and Preventive Action notices. Verify

Corrective and Preventive Actions were completed and review

the effectiveness of the action taken. Oversee process

capability studies. Track On-Time Performance, Cost of

Quality, Excess Scrap, Subcontractor Report Cards, Customer

Report Cards and Supplier Report Cards. Analyze data on

various items. Participate on the Yield Team and Control

Plan and FMEA Team. Built and maintain Quality Intranet

site. Conduct Ethics training and various other training.

2005- Secretary IV, Mill Products/Olin Brass

2006 Responsibilities include: Secretarial support to two

Directors, two Managers, one Supervisor, and several

Engineers. Work with highly confidential information

(budgets, salary plans, etc.). Maintains salary employment

records, execute and document purchase requisitions,

expense reports, cash advance reports, and three

departments VISA purchases, and order office supplies.

Assemble information for various meetings in a timely and

accurate manner. Edit documents in Adept for various

departments and the Administrator for Adept. Conduct

Ethics training and mandatory safety training to salary

personnel.

2003- Production Supervisor, Rimfire/Olin Winchester

2005 Responsibilities include: Manage hourly personnel, watch

production schedule for changes, scan finish goods, oversee

the time and attendance system, and enter production.

2001- Sr. Manufacturing Clerk, Rimfire (Secretary II)/Olin

Winchester

2003 Responsibilities include: Secretarial support to

departmental personnel, prepare departmental bids, maintain

hourly employment records, execute and document purchase

requisitions and department VISA purchases, order office

supplies and parts need for department, input Formal Work

Orders, executes outgoing Internal Factory/Return Orders

(IFRO), and daily production reports. Built and maintain

Rimfire's Intranet site.

1999- Rimfire Charger/Olin Winchester

2001 Responsibilities include: Handling of explosive mix,

loading explosive mix into unprimed shells, running a plate

loading machine, and quality inspection.

H & R Block

2006- Office Coordinator / Tax Pro

2007 Responsibilities include: Preparing employee's schedules,

oversee the time and attendance system, running various

management reports, preparing taxes, and resolving client

issues.

Gordon's Jewelers

1997- Sales Associate

1999. Responsible for customer service and sales.

BJC Health Systems

1994- Dietary Aide

1996 Responsible for checking patient menus and data entry.

Sanford Brown Business College

1994- Telephone Operator

June-September Responsible receiving and routing telephone calls

and scheduling appointments.

Bobcats Sound and Entertainment

1992 - Secretary

1994 Responsibilities included: General accounting duties such

as the completion of accounts payable and receivable,

general ledgers, worksheets and customer accounts.

Completed payroll, typing, filing, revising work schedules,

and answering telephones.

Education: Sanford Brown Business College

Hazelwood, Missouri

Graduate 1998

Associate Degree of Applied Science - Paralegal Studies

Course Work Included: Wills, Trust and Estates, Criminal

Law, Business Law, Legal Research and Writing, Payroll

Accounting, Financial Accounting I and II, Family Law,

Legal Terminology, General Survey of the Law, Typing I and

II, Work Processing, Contract Law, Computer Applications,

Legal Machine Transcription, and Litigation Support.

Awards Included: Deans List and Perfect Attendance

Lewis and Clark Community College

Godfrey, Illinois

January through June 1994

Training Courses: Center for Excellence

Presented by Lewis and Clark Community College

Supervisory Training, Excel Fundamentals, Excel Advanced,

Excel - Tables of Data with Pivot Tables, Charting and

Organizing Data with Excel, Save Time with Functions with

Excel, PowerPoint Fundamentals, PowerPoint Advance, Access

2003, and Front Page 2000.

On-Line Training

Presented by ASQ / QualityWBT

ISO Requirements from A to Z - completed in the upper 20%

of the class

Basic (Communication) skills Used in Auditing

FMEA for Beginners

Continual Improvement - What It Is and Why

Process Capability Analysis

On-Site Training

Presented by CS Systems

ISO/TS 16949 Internal Auditor

Presented by CyberMetrics

GAGEtrack (Calibration Management Software)

Presented by IMEC

Principles of Lean Manufacturing

Presented by Deasy and Associate

IPM - Bronze and Sliver

Off-Site Training

Presented by AQS Management System

ISO 9001-2000 Certified Lead Auditor

Presented by ASQ

International Conference on ISO - 2007

ISO 9000: Revitalize Your QMS

Quality Management Conference - 2008

Cost of Quality

Quality Management Conference - 2010

Power to Persuade and Influence without Authority

Presented by AIAG

Implementing the Statistical Process Control

Implementing the Measurement Systems Analysis

Presented by ABS Consulting

Root Cause Analysis and Incident Investigation - 2009

Certifications: ISO/TS 16949 Internal Auditor - 9/2006

ISO 9001-2000 Certified Lead Auditor - 10/2006

ASQ Certified Quality Auditor - 4/2007

Root Cause Analysis/Incident Investigator - 7/2010

PC Software Used: Microsoft Office, OnDemand, SAP, Adept, DM Plus,

QLS, Timekeeper, KEA!, PeopleSoft, Crystal Reports,

Mainframe, DameWare, SharePoint and OPs

Contact this candidate