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Registered Nurse

Case Management ? Wounded Warriors

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Summary of Qualifications

Highly skilled career professional with over 20 years of military

experience - including 15 years as a Registered Nurse in the hospital

environment; with BLS, ACLS, and Operating Room certifications

Excels at coordination of care and case management tasks including an

exceptional ability to manage numerous complex patients simultaneously -

providing assessment, planning, implementation and monitoring of

treatments, resources and patient outcomes

Demonstrated ability to forge, lead, and motivate outstanding healthcare

teams to provide top-quality patient care

Served as Education and Training Officer for 18 room multispecialty

Operating Room which performs over 1000 surgeries per month - including

maintenance of 200+ department training records

Proficient in documentation and record maintenance to ensure accuracy and

patient confidentiality

Skilled at managing heavy daily patient volume, including telephone triage,

appointment scheduling, and patient referral

Able to develop compassionate rapport with patients, families and staff at

all levels

Strong knowledge of CHCS, AHLTA, Tricare, and the military referral system

Excellent industry software knowledge including: SurgSys, Clinicomp,

Essentris, Microsoft Word, Excel, and Power Point

Exceptional team player with proven ability to learn new skills and adapt

quickly to constantly changing and unexpected circumstances

Professional Highlights

NAVY MARINE CORPS RELIEF SOCIETY, QUANTICO, VA

COMBAT CASUALTY VISITING NURSE

(Jul, 2010 - Present)

Performs individual case assessments using the CMSA case management process

to identify needs / deficits and refers patients to appropriate department

or agency

Instrumental in case management process to educate Active Duty Service

Members (ADSM) and their families about injuries, diagnosis, recovery and

rehabilitation processes

Enhances patient's and family's understanding of treatments, medications,

restrictions, and follow-up care while promoting methods for complying with

recommendations

Reinforces information provided by medical staff and case managers

Serves as integral part of the interdisciplinary health care team

Tammera L. Ackiss, RN BSN

Professional Highlights - NAVY MARINE CORPS RELIEF SOCIETY - continued

Identifies unmet needs for injured service members and / or their family

members - and locates resources for meeting those needs

Participates in weekly multidisciplinary case management team meetings at

Naval Health Clinic Quantico

Able to identify ADSM in crisis and quickly respond, per protocol,

depending on individual situation - utilizing strong knowledge of military

culture, chain of command, and active duty policies and procedures

Receives referrals from case managers at Quantico for service members who

require additional support, resources and nursing expertise for their

continued medical needs

Provides constant feedback to case management, military medical providers,

military Commands, and the Wounded Warrior Regiment to ensure continuity of

care for those service members stationed at the Quantico Marine Base

Active ongoing advocate for ADSM and family as they adjust to changes in

their lives

NAVAL MEDICAL CENTER, San Diego, CA

CHARGE NURSE / EDUCATION AND TRAINING OFFICER (Sep, 2007 - Apr,

2010)

Provided strong leadership skills through mentoring, teaching, and critical

thinking

Served as Casualty Assistance Calls Officer (CACO) Case Manager from March,

2009 through April, 2010

Streamlined administrative process for grieving families - including making

arrangements for burials and obtaining bereavement counseling

Functioned as liaison between family and TRICARE

Navigated proper channels and accompanied beneficiaries to meetings at

Social Security Administration, Veterans Administration, TSGLI and SGLI

Team Leader for General, Ortho, GYN, ENT, Ophthalmology and Plastic surgery

services

Supervised 15 Registered Nurses and 30 Surgical Technologists

Charge Nurse for Plastic surgery services

Supervised 4 Registered Nurses and 6 Surgical Technologists

Responsible for 100+ plastic surgery instrument sets - including

circulating experience in plastics, orthopaedics, neurological, general,

GYN, ENT and Ophthalmology surgery

Managed $800,000 annual surgical consumables budget including implementing

a weekly supply inventory - with par levels - to ensure continuous

availability of required items

Revised and updated 112 Main Operating Room policies and procedures

Actively advocated on behalf of both staff and patients

Special Accomplishments:

Provided leadership, education and training to Main Operating Room staff in

preparation for 2010 Joint Commission site visit and evaluation

Because of my knowledge of perioperative care, I was asked to serve as the

subject matter expert

Tammera L. Ackiss, RN BSN

Professional Highlights - NAVAL MEDICAL CENTER - Special Accomplishments -

continued

Upgraded and maintained multi-service preference card electronic database

including matching 700+ unique Current Procedural Terminology (CPT) codes

to preference cards, attaining an unprecedented 97% correspondence

The establishment of accurate and comprehensive case cards improved

preparedness for surgeries from 40% to 97%, improving OR time utilization

and reducing consumables expenses

NATIONAL NAVAL MEDICAL CENTER, Bethesda, MD

CHARGE NURSE / ASSISTANT CLINICAL COORDINATOR (Jul, 2005 - Aug,

2007)

OR SURGICAL NURSE

(Aug, 1998 - Feb, 2001)

CHARGE NURSE / ASSISTANT CLINICAL COORDINATOR

Planned, implemented and coordinated 200+ polytrauma cases in support of

OIF and OEF which included generating immediate referrals for specialty

care

NAVAL HOSPITAL, Cherry Point, NC

INFECTION CONTROL OFFICER / CHARGE

NURSE (Feb, 2001 - Jun, 2005)

CAMP PENDLETON NAVAL HOSPITAL, Camp Pendleton, CA

STAFF RN / PACU

(Oct, 1995 - Aug, 1998)

Credentials Certifications

Board Examination - 1995 Basic Life Support

Licensed, State of California - Advanced Cardiac Life Support

1997

Licensed, State of Virginia - Operating Room

2010

Certified Nurse Operating Room

(CNOR) - 2006

Education

University of Colorado, Beth-El College of Nursing, Colorado Springs, CO

Bachelor of Science Degree - Nursing 1995

Affiliations

Association of periOperative Registered Nurses (AORN)

REFERENCES: EXCELLENT AND AVAILABLE UPON REQUEST

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Tammera L. Ackiss, RN BSN

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