Project Manager Customer Service

Terri Sjostrom

*** ****** *****, **** **. Louis, MO 63367

abhv9b@r.postjobfree.com, 636-***-****

A highly accomplished management professional with four Fortune 500

companies, (AOL Time Warner, IBM, May Dept Stores, and Union Carbide),

experienced at leading operations, teams, and projects to achieve

exceptional performance.

Efficiency expert - skilled in identifying and delivering solutions by

reengineering operations to attain maximum profits.

> Developed incentive program to cut expenses 40%, reduce turnover 80%

and increase throughput 60%.

> Decreased payroll 30%, improved inventory turn 50%, by developing and

implementing an inventory logistics system.

> Improved performance 107% by evaluating operations and reengineering

manufacturing operational environment.

Insightful Visionary with big-picture focus able to identify

opportunities and resolve problems to optimize profitability.

> Created business, marketing and operational plans to grow discount

business from $500M to $1.2B in three years.

> Saved $5+ million annually by slashing unnecessary operational

expenses from 10.9% to 8% in $1B retail business.

> Re-engineered $10M construction/manufacturing operation to bring it

from 2% profit to over 12% in 1 year

Dynamic leader and trainer who creates high-performance teams and

inspires outstanding achievements.

> Established 12 alliances built staff to 100+ and grew revenue by 300%

by 2nd year in retail consulting business.

> As Project Manager for IBM, Identified, sold, and implemented six

major IT projects for fortune 500 companies.

> Developed and implemented employee training curriculum for new stores

and improved performance by 235%.

Respected manager known for integrity, dedication, strong work ethic, and

the ability to unite a group into a true team. Able to communicate

effectively across all organizational levels and motivate diverse groups of

people through genuine understanding and empathetic practices, the

application of best business practice expertise, and a never-ending

commitment to the team.

BSIE - Industrial Engineering, 1983, University of Arkansas at

Fayetteville

IBM Certified Project Manager (PMP), Accredited Member - Institute for

Independent Business (Business Operation Expert)

Experienced Software Applications Professional - Microsoft,

Retek, Oracle, JDA, SAP, Retail ERP Expert

Professional Experience

DUSTER CAMPER II, INC. Jul 2006-Aug 2010 Plant

Manager

Operating general manager for $10 MM revenue manufacturing plant that

produced custom conversions for trailers in the horse, toy, cargo, and

hauling industries. Managed all facets of the business, design, production,

sales, and operations.

> Achieved best trailer in show and best booth awards for 2007-8 at the

National Finals Rodeo. Repositioned the company and remarketed it in

total, from the web presence to the distribution network.

> Reduced costs by implementing all new accounting and operating

systems, processes, and management policies.

> Developed and marketed all advertising, web presence, ecommerce, sales

system, design and engineering templates and products, customer

service policies and program, information systems, and customer

tracking.

AOL TIME WARNER, Dulles, VA, Sept 2003 - Jul 2006

Director -Business Systems

> Managed teams which identified, designed, and implemented the AOL

Corporate Business and E-Commerce Systems. Systems (All Retail),

included all online sale capabilities, customer service, billing

systems and logistics.

> Developed IT strategy, designed software, managed quality, and

completed implementation to tie into all legacy corporate marketing,

planning, business, and financial systems.

IBM GLOBAL SERVICES, St. Louis, MO, Nov 1998- Sep 2003

Principal - Retail Solutions Group

> P&L responsibility for new $25+ million retail / ERP projects, built

to $175+ million within 1 year.

> Secured and managed many diverse $1B+ accounts by developing and

implementing custom software solutions.

> Reviewed and analyzed several Fortune 500 Retail Companies to provide

future planning and directional strategy, growth, profit improvement,

and business plans for internal systems support required to meet the

company goals.

> Identified and managed sales and design through implementation for

multiple projects ranging to $60+ million each.

MAY DEPARTMENT STORES, St. Louis, MO, Jun 1988- Nov 1998

Director of Store Operations

> Directed 20+ operations staff. Designed and implemented systems and

processes to support all stores and logistics.

> Managed and operated over 6 years three separate discount stores

ranging from $5MM to $30MM in annual sales.

> Implemented total costing system to maximize profits, developed all

operational processes, designed, developed, and implemented all

required systems to support stores and e-commerce sites to maximize

net profit margins.

UNION CARBIDE COMPANY, Rogers, Ark., May 1980- Aug 1988

Director of Industrial Engineering

> Managed I.E. and supported operations, profit, quality, and growth

strategy for $2.0B manufacturing division.

> Designed, built, and proved in automated logistics, manufacturing,

robotics, and plant equipment and buildings.

> Line Supervisor (18 mos) and Production Manager (2 yrs) for production

department of 400+ employees.

> Designed and operated cost improvement program to reduce overall

expenses 2-3 % annually.

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