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Customer Service Manager

Location:
Dadeville, AL, 36853
Posted:
January 27, 2011

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Resume:

John Ford

*** ***** ******

Dadeville, Al *****

256-***-**** home

256-***-**** cell

abhv92@r.postjobfree.com

Education

December 2007

Faulkner University; Montgomery,Al

B.S. in Human Resource Management, GPA score:3.2/4.0

May 2006

Central Alabama Community College; Alexander City,Al

Associate in Science, GPA score: 3.0/4.0

Experience

East Alabama Mental Health-Retardation-Opelika, Al, March 2007 to Present

Case Manager,

( Ensure that consumers needs are met by providing linkage and

support to various organizations within the community.

(Work closely with Business Office to maintain accurate funds in

accounts, by keeping receipts on all purchases and requesting funds as

needed.

(Arrange transportation to various appointments and other extra

curriculum activities.

(Assess client needs and ensure those needs are met.

(Coordinate different activities for clients based on their mental

capacity.

(Monthly progress notes and Individualized Service Plan.

Wilder's Healthcare Center-Dadeville, Al, September 2000 to November 2006

Certified Nursing Assistant,

(Assist residents with Activities of Daily Livings.

(Take and record daily vitals signs.

(Ensure residents are properly groomed.

(Assist Activity Director as needed.

(Other tasks assigned by Charge Nurse.

Advance America-Opelika, Al, December 2004 to December 2005,

Assistant Branch Manager,

(Perform buybacks and advances.

(Assigned cash drawers to Customer Service Representatives.

(Count cash drawers and safe for accuracy and report any

discrepancies.

(Scheduling, Marketing, and Collections.

(Interview potential applicants, background checks, payroll,

training, and other human resource duties.

Additional Information

Computer Skills: Proficient in MS office&Internet

References: Available upon request



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