Customer Service High School
Resume:
R
obinette Roland Email address -
********@*********.***
**** ******** *** ~ Bakersfield, CA 93309
Home: 661-***-****
Objective
To obtain long term employment in an office environment, where I can build
my skills and contribute to the success of your company.
Highlights and Qualifications
o Ten (10) years experience providing excellent customer service in the
travel industry.
o Specialized as Reservations Agent and promoted to Hotel/Land
Operations & Product Coordinator.
o Practice very good verbal communication and organizational skills.
o Possess exceptional ability to build productive relationships quickly
with clients and vendors.
o Maintain accurate records.
o Knowledge in inventory control.
o Extremely detail-oriented and demonstrate outstanding problem-solving
skills.
o Highly presentable and self motivated.
o Previous experience performing office duties as Dispatcher at produce
cooling Co., warehouse/loading dock.
Skills and abilities
o Customer Service
o Data Entry
o Basic knowledge of MS Word & Excel
o Multi phone lines
o Inventory Control
o Research
o Product Operations/Coordination
o Shipping & Receiving
Experience
Hotel and Land Operations Coordinator/ Reservation Agent 08/99 -
06/09
Pleasant Holidays, LLC.
Bakersfield, CA
o Handling customer concerns properly.
o Researching reservations and tracking vendor confirmations.
o Creating backup reservations and manually processing by fax, phone,
and email.
o Processing vital reports and handling of past, present, and future
reservation issues.
o Verifying details of promotional offers by properly understanding
vendor contracts.
o Working directly with hotels and car rental companies to understand
and solve problems.
o Inventory management.
o Creating bookings in computer system, and providing detailed product
knowledge.
o Used proper procedures to modify or cancel reservations both by
computer and manually.
o Taking payments and processing credit card guarantees.
o Participated in trips to experience and become familiar with
destinations, resorts, product, etc.
o Processing and completing paperwork and computer records accurately.
o Responsible for all other duties assigned.
R
obinette Roland Email address -
********@*********.***
3601 Huachuca Way ~ Bakersfield, CA 93309
Home: 661-***-****
Experience (Continued)
Office Dispatcher
12/87 - 03/98
Jack Dewbre Co.
Holtville, CA
o Recording receipt of produce. Rotating and controlling inventory
(categories, weights etc.)
o Balancing inventory spreadsheets on a daily basis.
o Processing orders as well as following instructions from sales persons
regarding distribution and shipping of produce.
o Coordinating with truck dock regarding loading, unloading, and
shipment of product.
o Filling out manifest orders, and Bills Of Lading accurately.
o Handling communications with, and providing information to
salespersons, buyers, and inspectors.
Education
Travel Agent Certification, Pacific Travel School
Santa Ana, CA
Ernest Righetti High School, Diploma
Santa Maria, CA
References available upon request
Contact this candidate