Customer Service Technical Support

Richard M. Vigor

**** ***** **** ***, *****, UT *4094 801-***-****

************@*******.***

Objective I strive to help others in all that I do. I listen

well to others problems and enjoy taking an active

role in resolving their issues. This has been

demonstrated in my various roles with computer

support. I want to find a place where my passion

for helping others can be fully utilized. I can

work independently and I also work well with

others.

Experience Cement Mixer Driver

March 2010 to Present Harper Ready Mix SLC, Ut.

Responsible for safely driving a 78,000 pound rated

cement mixer to job sites.

Ensure timely cement delivery to job sites.

Pour mixed cement to form walls and floors at

various job sites.

Take supervisory direction to make proper cement

mixture ensuring quality and structural durability.

System Administrator

March 2006 to March 2010 Jordan Credit Union,

Sandy, UT

Receive, interpret and resolve computer issues as

quickly as possible.

Responsible for repairing hardware issues in a

manner which minimizes downtime.

Install hardware and software on server for

multiple credit union branches.

Cement Mixer Driver

September 2005 to March 2006 Harper Ready Mix,

SLC, UT

Responsible for safely driving a 78,000 pound rated

cement mixer to job sites.

Ensure timely cement delivery to job sites.

Pour mixed cement to form walls and floors at

various job sites.

Take supervisory direction to make proper cement

mixture ensuring quality and structural durability.

Inspect truck for safety and drivability and

schedule repairs as needed.

Helpdesk Agent

March 2004 to March 2005 Unisys Corp., SLC, UT

Received incoming calls from 5 different contracts

for issues related LAN and WAN connections.

Resolved issues for dial-up connections and DSL

connections for remote users.

Responsible to answer contract calls for Marriott,

Quest Diagnostics, GSA, UL Labs, Williams Telecom,

and Indy Mac Bank

Helpdesk Analyst

Jan. 2001 to Aug. 2001 and Sept. 2002 to Sept. 2004

Albertson's, SLC, UT

Receive incoming calls for operation system and

server issues.

Set and authorize store agent identification and

passwords for access to Windows NT and 2000 Server.

Rebuild client workstations for Windows NT through

the use of PC Anywhere.

Reset Win NT and 2000 printer and server through

remote access.

Ensure continuity of service by specific and

thorough documentation of issue resolution.

Resolve issues with UNIX Server and workstations

regarding grocery store receiving and inventory.

Set passwords and identification for UNIX Windows

NT and 2000 users.

Technical Support

Nov. 2001 to Feb. 2002 CrisNet, SLC, UT

Receive incoming calls for operation system and

server issues.

Received incoming calls from Police Departments for

issues with CrisNet software.

Diagnosed and resolved issues related to software

function.

Installed CrisNet software on Windows 98, NT and

2000 operating systems.

Technical Support Specialist

Dec. 1998 to Oct. 2000 Ingenix, SLC, UT

Receive incoming calls for medical software and

filled orders for Ingenix products.

Collaborated with sales department to resolve

customer issues.

Diagnosed and resolved questions about installation

issues from customers for Windows based products.

Worked with ASCII, EBCDIC, Database Files, and

Windows based products.

Working knowledge of MS Office products.

Administered a bulletin board system for Worker

Compensation.

Technical Support Specialist - March 1998 to Dec.

1998

March 1995 to Dec. 1998 Packard Bell/NEC Inc.,

SLC, UT

Receive incoming calls from end users.

Diagnosed and resolved various issues from

customers.

Responsible for sales of various computer hardware

and software.

Executive Administrative Liaison - Oct. 1995 to

March 1998

Consistently ranked at 90-100% resolution on calls

within 72 hours.

Resolved escalated customer calls in a supervisory

capacity.

Quickly resolved customer issues while maintaining

a balance of customer satisfaction and company

impact.

Worked to satisfy angry customers with available

assets.

Customer Service Representative - March 1995 to

Oct. 1998

Scheduled service for customers experiencing

problems with their computers.

Accurately processed mail orders.

Trained for Liaison position by processing

supervisor callbacks.

Education

Commercial Driver License State of Utah Class B

July 1998 A+ Certification

April 1995 Completed Customer Service training with

Packard Bell/NEC.

CBT Certification on Packard Bell Motherboards and

systems.

Certified Police Officer with State of Utah.

Associates Degree, Auto Body Repair and Paint, Salt

Lake Community College.

Interests I enjoy helping other people. I do woodworking and

have made a variety of items for friends and family

ranging from trinket boxes to a china hutch. I

have also assisted many friends and family members

with home improvement projects. I also enjoy the

outdoor activities such as hiking, ATV riding,

fishing, camping, etc.

References References are available on request.

Contact this candidate