Sales Customer Service

Samuel D. Verga

**C Heritage Drive ? New City, NY 10956 ( 845-***-**** ( Cell: (914) 262-

**** ( abhv4y@r.postjobfree.com

A proven resourceful, innovative and efficient senior management executive

with more than 20 years of General Operations and Executive Sales/Marketing

Management experience with an extraordinary record of success driving high-

value revenue and profit gains, large-scale cost savings, and improved

organizational productivity and performance. Held full P&L

responsibilities. Expertise in initiating projects and programs that boost

efficiency while identifying additional avenues of business for the

company. A true Global Manager with proven skills in analysis, strategic

planning, market development, sales, marketing, processes improvement and

operations improvement through policies that promote creative thinking,

superior customer service and a positive result for the corporate bottom

line.

. Proficiently and professionally managed all aspects of the companies.

Successfully grew each company into a diverse, unique and formidable

entity in the industry.

. A documented motivational leader with the ability to increase and

sustain profit via strong business development and strategic planning.

Proven talent to identify, develop, expand, train and manage essential

departments to full functionality and uniquely position the company to

prospective and current clientele.

Security Clearance: Active Top Secret

Experience

ArcMedia Technologies, LLC - New York, NY

October, 2009 - Present

Special Consultant

An accomplished consulting services leader, with a track record of

developing and delivering realizable value through transformation services

and operational improvements. Leads the growth and development of client

relationships and services practices, while working with client executives

to implement solutions across a number of industry sectors.

. Recruit, train and grow Sales & Marketing Department

. Develop and implement all prospecting, data mining and lead generation

tools

. Participate in all initial prospect, client and customer service

communications

. Transformation initiatives, restructuring of business operations and

organization redesign

. Process reengineering, cost reduction and business performance

improvement programs

. Optimization of operations and infrastructure

. Creation and delivery of strategy and business planning at the board

level

. Analyze, formulate, incept and manage workflow and operational metrics

VidiPax, LLC - Long Island City, NY January, 2009 - October, 2009

VP, General Manager

Directed all business operations for this media migration corporation,

reporting directly to the company's President/CEO. Increased annual

revenues by capturing new markets, establishing new and innovative

procedures and negotiating major contracts with commercial industry,

academia, Federal Government and the Military. Seasoned business acumen

resulted in a successful paradigm shift of the organization.

. Streamlined internal working practices, developed organizational metrics

and continuously improved measured operational efficiency

. Implemented and administered solutions for task management, project

management tracking and customer support

. Devised, executed and managed corporate initiatives leading to improved

functionality, control and ROI

. Generated additional revenue for the company by analyzing the needs in

collateral market segments. Conceptualized, designed and partnered with

IT and Production to develop, create and bring new products to launch,

increasing our portfolio of cross-over products.

. Created requirements for delivery and continuance of departmental and

inter-departmental project strategies in conjunction with all newly

devised and incepted status and condition reports

. Diversified the range of services offered by the company in addition to

defining new targets of opportunity

. Designed, implemented and tested proof of concept for Customer

Service/Care programs, which greatly increased client relationships

. Managed relationships with 'Fortune' rated corporations' C-level contacts

as well as Government agencies

. Directed all R&D groups, potential partnering engagements and

brainstorming discussions with private industry and various Government

organizations to further research into new technologies and methodologies

. Participated in all new and up-sell and cross-sell business pitch

developments and presentations

Samuel D. Verga - Page 2

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. Developed, implemented and managed all press releases and newsletters

. Conceived, organized and led all team efforts in preparing responses to

RFQs, RFPs, RFIs and proposals

. Created a new company website, with innovative functionality, ease of

navigation, and statement of purpose

. Created and redesigned all Sales, Marketing and company literature

. Established recruitment standards, training schema and development

programs and for various departments

. Demonstrated team management and team building expertise resulted in

delivery of projects on schedule/on budget

VidiPax, LLC - Long Island City, NY December, 2006 - January, 2009

Director of Sales & Marketing

. Recruited, trained and developed Sales & Marketing Department, including

all representatives, assistants and managers

. Drove the sales management process in addition to a hands-on role in

driving sales, generating leads and opening doors for the sales

organization

. Expanded and retained existing client accounts and affiliate

relationships

. Organized new business research and information gathering

. Created and implemented sales programs and tools that increased

performance by the sales staff. Reevaluated and determined performance

levels across each channel. Provided a strong mentoring/coaching

. leadership to the direct reports, as well as the sales representatives,

elevating skill sets and developing bench strength in the organization

. Created and redesigned all Sales, Marketing and company literature

. Participated in all new high dollar/high volume business pitch

developments and presentations

. Developed and maintained strong interpersonal relationships with senior

clients

. Prepared and presented reports concerning activities, expenses, budgets,

project status reports, and other items affecting businesses or program

services

. Met with Bd. of Directors weekly via teleconferencing

. Implemented corrective action plans to solve organizational or

departmental problems

. Delivered speeches, wrote articles, and presented information at meetings

or conventions to promote services, exchange ideas, and accomplish

objectives

. Liaised closely with internal constituents (operations, sales support,

business & legal affairs, finance) on sales plans and programs

. Implemented Customer Care and SWOT initiatives to resolve issues and

ensure timely responses to customer concerns

. Partnered with IT to develop "Webform"; a unique and easy to use method

enabling prospects/clients to submit job specifications for quote

submissions

. Addressed all issues, diagnosed and resolved dilemmas and provided

strategic counsel

Selected Achievements:

. Developed with IT an automatic prospect mining and email delivery

system

. Instituted many varied marketing programs, campaigns, concepts and

data analysis tools, which resulted in an immediate 50% growth in

RFQ's, RFP's and bids

. Requested by industry organizations as a guest speaker to conventions

and conferences

. Often called upon for "expert opinion" to various industry,

government, law enforcement, institutional and academic groups

throughout the U.S.

. Formulated and established numerous sales and marketing procedures

which accounted for over a 25% increase in sales during my first year

of tenure

. Markedly decreased the Sales & Marketing Department's superfluous

expenditures resulting in a greater gross profit accomplishment

achievement

. Greatly reduced turnaround time and extraneous length of responses to

RFQs and RFPs

. Instituted Customer Service, Customer Care and SWOT initiatives which

greatly improved customer relations and was the key basis for repeat

business and referrals

. Researched and designed new initiatives, sales aids and promotional

pieces to successfully launch new products into the commercial sector

resulting in increased new business within the first year.

Samuel D. Verga - Page 3

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Curtis, Clark & Fairchild, Ltd. - Secaucus, NJ 1981 - 2006

President

Established and directed a commercial/retail collection agency/financial

services company and call center from its inception to a multi-site

industry leader. Directed, planned, and implemented policies, objectives,

and activities of the business to ensure continuing operations, to maximize

returns on investments, and to increase productivity.

. Supervised the daily maintenance and support of all company/customer

service

. Created and administered all work schedules and procedures by departments

. Managed staff to prioritize their activities to insure timely delivery of

service

. Devised all short-term and long-term goals to department management

. Recruited and managed a National Sales and Marketing team. Created

organizational structures, attracted and retained talent and made

critical staff decisions

. Assessed all Global opportunities to maximize our products in the

marketplace, developed a marketing activities calendar including external

and internal marketing events, campaigns and milestones, and successfully

executed all calendar activities

. Managed and coordinated all externally focused National marketing

activities including public relations, direct marketing initiatives,

advertising campaigns, editorials from development to publication,

sponsorship opportunities, promotional opportunities via conference and

exhibitions, event management, and client workshops and seminars

. Conducted new product/services launches to include staff training, client

feedback on advertising, product performance and competitive responses

. Developed US marketing plans for all products and services for use by the

US Sales Team, highlighting important features and advantages to existing

and potential clients

. Created and initiated marketing events and conferences from conception to

results

. Developed all printed and digital promotional materials, including web

design

. Wrote and implemented all client/third party communications

. Interviewed, hired and administered all work schedules for all

departmental staff.

. Initiated and conducted all primary and continuing training curriculum

. Designed and coordinated all client reporting and status procedures

. Coordinated all accounting functions and procedures, and responsible for

P&L

. Coordinated all communication between co-counsels, adversary attorneys

and clients

. Introduced remote access for teleworkers; significantly reducing

company's overhead

Selected Achievements:

. Requested by clients to conduct training classes at their locations

. Guest speaker to numerous and varied industry groups throughout the

U.S.

. Designed and implemented unique marketing concepts resulting in

increased clientele

. Formulated and instituted all sales/marketing procedures, many unique

to the industry

. Conceived and chaired various client groups marketed by industry. An

industry first!

Education& Military Experience

B.S. Psychology, Lehman College - Bronx, NY

Attended night school 3 semesters per year subsequent to Honorable

Discharge from Military

United States Air Force - 4 years active (+2 years inact. reserves)

Computer Proficiencies

Microsoft Windows: Windows 7, Vista, XP, NT and network environments. MAC

literate

Microsoft Word; Excel; Publisher; PowerPoint; Outlook; Visio; MS Office;

WordPerfect; Corel Office; Open Office; various CRM packages; Harvest and

Collection Master

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