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Customer Service Administrative Assistant

Location:
Santa Barbara, CA, 93109
Posted:
January 31, 2011

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Resume:

BRADLEY D. HAYDEL

**** *** **** *** • Santa Barbara, CA • 415-***-**** • abhv4j@r.postjobfree.com

EDUCATION

Master of Environmental Science and Management (Expected March 2011)

Bren School of Environmental Science & Management, University of California, Santa Barbara

Specialization: Corporate Environmental Management

Group Project Thesis: Carbon Neutral Planning for a Sustainable Senior Community, Valle Verde

Leadership and Involvement: UCSB Graduate School Association (GSA) representative, Bren Student

Sustainability Committee (BSSC) member, UCSB Green Campus Volunteer

Highlighted Coursework: CEPA/NEQA, Environmental Negotiation, Economics of Environmental

Management, Industrial Ecology, Energy & Resource Productivity, Sustainable Systems, Green

Building, Statistics & Data Analysis, Earth Systems Science, Geographic Information System (GIS)

Bachelor of Arts in International Political Economy, Minor in English (May 2003)

University of Puget Sound, Tacoma, WA

Senior Thesis: Agricultural Paradigms and the WTO Dilemma

Leadership and Involvement: Organic Farming Club Co Founder, Freshman Backpacking Orientation

Team Leader, Campus Fair Trade Coffee Campaign

International Study Programs

School for International Training, Culture, Development, and Social Justice, Fortaleza, Brazil (Fall 2001)

Independent Study Project: Tourism and Sustainability in Icapuí, Ceará

University of Rhode Island, Spanish and History of Spain, Salamanca, Spain (Summer 2001)

WORK EXPERIENCE

Right Management – Finance Project Coordinator, San Francisco, CA (2006 – 2010)

• Lead North America in lowest percentage of outstanding accounts over 60 days, reducing Days Sales

Outstanding (DSO) by over 50% with an emphasis on customer service and detailed record keeping

• Improved profitability by creating user friendly and customizable budget calculator template to better

forecast cost of services; currently being developed as the international corporate standard

• Coordinated the Annual Business Operating Plan, managed regional sales pipeline for budget analysis

and bi weekly forecasting, and summarized monthly financial reports for Leadership Team

• Initiated the development of the regional Community Involvement Plan and Green@Work campaign

Sierra Business Council – SNCC Business Plan Intern, Santa Barbara (Summer 2010)

• Constructed a Financial Feasibility Assessment tool for the Sierra Nevada Carbon Cooperative project

• Drafted a comprehensive Business Plan outlining communication and program development strategies

Greenbelt Alliance Compact Development Team – Volunteer, San Francisco, CA (2008 – 2009)

• Participated in monthly meetings to endorse high density and pedestrian oriented infill projects

Galileo Summer Camp – Outdoors Leader, Menlo Park, CA (Summer 2006)

• Developed team building curriculum to foster elementary school campers’ interests in outdoor

activities

San Francisco Unified School District – Substitute Teacher, San Francisco, CA (2005 – 2006)

• Taught classes of various sizes, grade levels, and demographic backgrounds

Preston Gates & Ellis LLP – Office Administrative Assistant, Portland, OR (2003 – 2004)

• Reviewed legal documents, managed central files, and trained colleagues on computer systems

ADDITIONAL SKILLS

Computer Mac and PC Applications; Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), ArcGIS,

CAD, R, SPSS, Dreamweaver, PeopleSoft, Concur; excellent internet research skills

Communication Strong writing and verbal skills, experienced public speaker, intermediate Spanish



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