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Human Resources Customer Service

Location:
Stow, OH, 44224
Posted:
January 31, 2011

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Resume:

DORNE J. CHADSEY, SPHR

**** ******* **** ****. ****, Ohio 44224

330-***-**** abhv3a@r.postjobfree.com www.linkedin.com/in/dornechadsey

HUMAN RESOURCES / OPERATIONS MANAGEMENT

COACHING / LEADERSHIP DEVELOPMENT

Human Resources leader / coach with experience in designing and implementing cost effective human resource

programs in manufacturing, transportation / distribution, medical and service sectors. Demonstrated ability to

develop and integrate Human Resources strategy with business plan objectives. Drove results through executive

coaching, developing teams, and establishing effective organizational structure. HR generalist experienced in:

Ø Employee Relations Ø Multi site HR Management Pre hire Assessments

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Ø Compensation & Benefits Ø Government Compliance Team Coaching

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Ø Training & Development Ø Labor Negotiations Leadership Development

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Ø Talent Management Ø Safety / OSHA Compliance Organization Restructure

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Ø Operations Management Ø Customer Service Focus Change Management

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WORK EXPERIENCE

PRADCO, Management Consulting Services, Chagrin Falls, OH 2008 to Present

Consulting organization that helps leaders select, develop, and retain people who fit their culture.

Director, Human Resource Services

Provide consulting services with emphasis on Employee Selection & Leadership Development. Coach Managers and

Executives to drive performance using objective 360 degree assessment feedback.

Deliver professional coaching that results in driving productive change in the organization.

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Conduct assessment interviews for managers, executives and high level contributors.

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Interpret and write assessment reports after analyzing test results.

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Produce customized workshops including social styles training and behavioral interviewing.

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Provide leadership consulting to external executives to help them improve behaviors to become more

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successful.

LIFE LINE SCREENING, Cleveland, OH 2002 to 2008

Privately–held mobile health screening company comprised of 85 mobile teams nationwide.

Director, Human Resources & Administration

Directed Corporate and field HR activities; managed Selection & Placement, Training & Development,

Compensation & Benefits, Employee Relations, Safety and Workers’ Compensation. Implemented strategic vision

and action plan. Member of senior leadership team. Managed business operations for 3 regions at two different times

while leading Corporate HR Functions.

Ø Operations. Contributed to fourfold company growth in 6 years. Directed Field operations including 3

General Managers, 3 Clinical Managers, and up to 15 field support staff. Heavy emphasis on rapid growth of

business, exceeded labor standards, enforced site standardizations, and increased customer service scores.

Ø Employee Relations. Developed and implemented employee coaching / mentoring programs for mid and

senior level managers. Developed and implemented employee enrichment programs. Conducted employee

engagement surveys. Defended EEOC charges. Ran union avoidance campaigns. Installed alternate dispute

resolution program.

Ø Staffing. Recruited employees at entry, administrative, middle management and executive levels. Utilized

various selection methods including intranet / internet, media, job fairs and agencies. Planned future staffing

requirements based on budgets, turnover projections and other factors. Designed screening program with

employee inventory testing. Reduced open positions “time to fill” by 14%. Hired over 500 employees

annually.

Ø Compensation. Implemented and administered various pay programs, salary range analysis, bonus and

incentive plans, pay for performance, gain sharing, and base pay. Installed criteria based on job descriptions.

Ø Benefits. Negotiated, formulated and managed health, dental, life, STD, LTD, 401(k) and no cost employee

benefits. Restructured health plan options reducing premiums by 4%. Implemented flex work program to

reduce absenteeism. Managed various TPA’s. Converted 401k plan to new vendor.

Ø Training / Career Development. Conducted management and employee skills assessments and training,

with extensive platform training experience. Redesigned employee performance system; used competency

modeling for selection and employee development. Delivered team building training sessions including

conflict resolution, leadership, and competency based skill training. Utilized outside e training resources.

Ø Safety. Controlled workers’ compensation costs with a Return to Work Program and a Drug Free program.

Administered safety information and training committees. Reviewed all work related injury reports for

corrective action and implementation. Ensured compliance with OSHA regulations.

Ø Culture. Designed and implemented a “Great Place to Work and Grow” multi year strategy that changed the

culture and empowered employees. Revised recognition program and supervisory awareness that improved

employee productivity.

SPECIALTY CHEMICAL RESOURCES, INC., Houston, TX 1993 to 2002

Formulator and packager of oil and chemical products. Hi Port, Inc. acquired Specialty Chemical Resources in 2000

and renamed the company to HI Port., Inc.

Vice President, Human Resources, Specialty Chemical Resources / Hi Port, Inc.

Managed all HR operations for oil and chemical packaging plants located in OH, LA, and TX.

Accountable for Human Resources and Administrative activities for multi site operation. Provided leadership to HR

and other operational departments of organization.

Handled employee relations in both union and non union facilities.

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Negotiated all labor agreements with multiple unions.

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Managed all labor issues, grievances and arbitrations throughout the USA.

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Redesigned several HR functions such as recruitment and benefits to improve delivery of services and to

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partner the HR department with operational functions.

Implemented a restructured multi tiered employee orientation improving retention rate 15%.

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Appointed company EEO Officer; investigated and wrote defense position statements for EEOC charges,

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won all cases with no adverse effect.

Coordinated annual review of retirement plan to conform to HCE testing and DOL compliance. Insured

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compliance with FMLA, ADA, HIPAA, FLSA, and state labor regulations.

Developed and installed team management approaches utilizing TQM and self directed work force

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DORNE J. CHADSEY Page 2

techniques to resolve employee relations issues.

Ø Extensive exposure to employee / labor relations activities. Provided strategy and successful union avoidance

program for several locations.

Ø Introduced “pay for performance” programs at salary level.

Ø Managed company shut down as acting COO, worked with EPA, local and state officials, bank, unions,

disposed of all assets including raw materials, equipment and building and EPA registered formulas.

MEAD PAPER CO. INC., Director, Human Resources, Dayton, OH 1990 to 1993

RISER FOODS, INC., Human Resources Manager, Cleveland, OH 1985 to 1990

EDUCATION & CERTIFICATIONS

M.S., Interdisciplinary Studies, Communications / Sociology, University of New York at Buffalo, Buffalo, New York

B.S., Education, History Minor, Buffalo State College, Buffalo, New York

Senior Professional in Human Resources, Society of Human Resources (SPHR)

PROFESSIONAL ORGANIZATIONS

Member, Society for Human Resource Management, SPHR

Member American Society of Training and Development. ASTD



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