Rick Lester

abhv2r@r.postjobfree.com - 248-***-****

Professional Profile

The current objective is to secure a “Senior Project Manager/Program Manager” or “Infrastructure Architect

Project Lead” consulting position that best utilizes my 14 plus years of experience. This experience includes

creating competitive business advantages through the use of CI, PMBOK, and CMMi, innovative software

engineering, and IT governance for emerging technologies. Adept in identifying cost control initiatives and

efficiencies strategic planning team building outsourcing project management use of offshore resources.

Project Management Very strong in Project Management, CMMI, SDP 21, SDLC, AUP, RUP, Solution Delivery

•

Methodology (SDM), FCB SCRP, and overall Business Processes. Sun One Java Enterprise Technologies. ITIL, SEI

CMMi Level 2/3 & 4 / SCAMPIA, SOX ITSEC along w/ SOXBASE (CSOX IT, CSOXFT, & CSOX IA.

• Application Integration – Managed the release management, test, and certification of client, server, database, web

applications, and support tools for compliance prior to deployment to GM Plants.

Education and Certifications

Associate Degree – Industrial Engineering, University of Reno Nevada, Reno NV

Bachelor of Science – Computer Information Systems, Lawrance Institute of Technology. Southfiled, MI

Industries

Energy

Automotive (OEM & Supplier Tiers 1, 2)

Technology

Health Care

Financial Services

ITO / BPO

Areas of Expertise

CMMi Levels 2, 3, & 4

SoX AUDITOR

Software Integration

Project Management

SEI Certified SCAMPI High Maturity Lead

Process Improvement

Interwoven (Teamsite)

Test Methodologies

Software Roll Out

Application Support

Quality Assurance Practices

Test Strategies

Six Sigma

Experience and Skills

Solution Delivery Methodology (SDM)

Primavera

MS Test

Documentum

CORBA

Tivoli Policy Director / Access Manager

Sun One Java Enterprise Technologies

Senior Program Manager {RM&P}

J2EE

Revenue Management & Protection

RUP, AUP

September 2007 to December 2008

ORACLE 10g

FCB SCRP

Maintained an overall Project

MS Project

Management role over the involved

Mercury Quality Center

Project Managers in the RM&P

OBLIX

spaces.

Served as the Business to ITS

Chronology of Experience liaison between the Directors and “C”

Level Management on a weekly

Detroit Edison (DTE) basis.

Industry: Energy – Detroit Edison (DTE) Program Management governed

Duration: 38 Months over $515 million dollars in arrears in

Position: Senior Program Manager in {RM&P} the RM&P ITS applications.

Revenue Management & Protection} Formulated methodology/plan for

successful execution of programs. Used software

Senior Project Manager of Vendor Management

life cycle methods (SDLC) such as iterative and

June 2009 to Present

Agile/SCRUM. Tracked project progress and

• Defined and governed the requirements gathering

gathered key metrics for evaluation. This helped

processes to Out source customer account collections

work. This included a fully automated Predictive Dialer in delivering high quality applications with fewer

and IVR solution. As Senior Project Manager the

defects.

governance of the formulation and implementation {using

“CA Agile Vision”} of a Five Tier OCA {Out Sourced

Cooper Standard, Novi, MI July 2007 to

Collection Agency} account assignment and payment

September 2007

solution was executed as well.

Senior Program Manager for Continuous Improvement

Industry: Automotive – Cooper Standard,

January 2009 to June 2009

Novi, MI. Duration: 90 Day Project

• Involved in the implementation of the 4 CI capabilities for

Position: SoX QAC (Quarterly Access

“Revenue Management / Revenue Management &

Protection, Field Collection and Theft Investigation”: Controls) (SoD) Program Manager

process design (C1), problem solving (C2), knowledge

sharing (C3), and leaders as teachers (C4) in the RM&P

Developed the testing strategy within the

Organization.

technology stream. Identified ways to

improve test coverage, automation, and

Senior Program Manager for {ITS} Information Technology

Services SCAMPIA & CMMi Level 4 Certification

quality of releases to ensure SoD

December 2008 to January 2009

(Segregation of Duties). Received CSA

One of a few PMs selected to participate in and obtain

•

(Cooper Standard Automotive) Professional

the CMMi Level 4 Certification process approval. CMMI

Service Award.

assessment for distributed business application development

• Performed process walk through,

(J2EE, Web Services, Oracle) following Solution Delivery Process

SoD (Segregation of Duties), and

(SDP) and Agile/SCRUM process. This helped client to achieve

Access Controls to validate and

Level 3 and Level 4 CMMI certification, as well as governed the

expand upon documentation.

implementation of Predictive Project Management Processes to

Conducted compliance testing to

Production.

assess process integrity in meeting Sarbanes Oxley • Created SOP (Standard Operating

Procedures) for Global Infrastructure.

legal requirements. Identify control weaknesses and

Recruited and established the

work with Business Process Owners in remediating Infrastructure Organization from the

control gaps in SoD. Worked with Third Party ground up.

external auditors in interpreting test results to resolve

North American Director of

inconsistencies in evaluation to prepare for 4th Qtr

Development (NSG)

compliance mandate.

Planning and execution of internal controls Duration: January 2006 –

•

June 2006

assessment in accordance with Section 404 of the

Managed entire US

•

Sarbanes Oxley Act.

Development team, Budget

• Ensured ADRP (Application Disaster Recovery

responsibility, Coordinated with Off

Plans) were in place such that ERP / Financial Shore development team,

application may both be recovered and are SoX 404 Interviewed and hired multiple

technical resources by working with

compliant with the correct Access Controls & SoD.

recruiters both internal and external,

• Implemented technology and continually improved

Directly responsible for several key

global processes to comply with the Sarbanes Oxley

hires, Conducted performance

Act reviews.

Converted Ford’s

• Provided risk assessment, making recommendations •

DocMan application to a Blade/SAN

to SoX compliance as a result of changes in SoD for

hosting solution via MSXi.

automated ERP / Legacy Financial applications.

Led first implementation

•

of BEA Liquid Data for a major

automotive manufacturer.

NSG, Southfield, MI. June 2006 to June 2007

• Worked directly with BEA US sales

Director of Global Infrastructure

team and BEA Liquid Data product

development team to enhance said

product. A Liquid Data server has

Industry: ITO/BPO – NSG, Southfield, MI.

been implemented as a J2EE

Duration: 12 Months

application that has been deployed

Position: Director of Global Infrastructure

on a BEA WebLogic Server cluster.

Responsible for the integration of infrastructure acquisitions.

Technical

• Responsible for the organization, growth, and profitability Strategy/Infrastructure/Process/Solutions Sales

of the $50 million (projected 2007) 500+ employee, (67 Manager August 2005 – January 2006

person) Global IT Infrastructure Division.

• Restructured and directed company

• Responsible for the reorganization, rebuilding and marketing, technical development and

turnaround to profitability of the Global Infrastructure, Infrastructure operations from system co-

including Southfield, Las Vegas, and Bhopal India. lo offerings to a Managed Service based

Establishing a WAN $1.4 million Global WAN and over of Business Solution(s).

$2.6 million IBM/HP BLADE / SAN environment.

• Established ITO (Information Technology

• Negotiated funding and new hardware/software Outsourcing) governance and SOP for

procurement with leasing arrangements to ensure adequate Tier One OEM suppliers displacing

ROI and successful sustain support to maintain Business current incumbent organizations.

Continuity.

Led refinement of Dealer Connect infrastructure and • Operations Manager of a large Security /

•

Application / Supplier Portal w/ over 4

web program office (WPO) process to include Field

million enrolled users, under 320,000+

Connect portal Ultimate DUNS Numbers/Suppliers

Acted as program manager and product portfolio

• • SDP-21 development and readiness

manager for DCX DCA Field Connect portal deployment Manager.

• PVCS Dimensions engagement /

supporting dealerships.

deployment team leader.

Led development of IT outsourcing delivery and

• • Maintained day-to-day operations of the

support model, participated in sales model Global Supplier Network’s Web

development site/Portal and eight support/sustain third

party vendors.

Implemented a company intranet for managing

•

software development, defect tracking and Fujitsu (DMR Consulting Group Inc.) Edison, NJ.

change/risk management Infrastructure Technical Support

Pioneered an arguably “patentable” process to

•

improve integration of off shore teams Senior Systems Engineer/Project

Led “light RUP/Agile” implementation and

• Management (GM Consulting via Fujitsu)

implementation of US CMMI (Level 3) process. 12/1998 – 09/1999

• Managed and supported

• Served as company SDP-21 expert and initiated a

over 95 Global deployed Technical

companywide PMO process.

Support Teams of skilled IS professionals

for Y2K readiness.

• Project management,

General Motors Corporation, Detroit MI. September 1999

technical and team leadership skills used

August 2005 in planning and implementing software

Industry: Automotive – General Motors Corporation projects for configuring and deploying

Microsoft Office, Microsoft Visio,

Position: Global Infrastructure Operations Manager

Microsoft Project, Symantec Anti-Virus

Responsible for the initial integration of sustain support with multi-

clients and servers, Microsoft security

vendor, off-shore / on-shore blended solution.

patches, AutoCAD, Lotus Notes, Rumba,

Agile Application Development / Project Manager

Windows 2000 Group Policies, Novell

• (POC) Proof of Concept agile development project

ZENworks and many other projects.

manager. {GMU Black Belt Project Manager} with ITIL

Certification.

Technical Analyst / Year 2000 Health Care

• Collaborated with DASCOM co-develop a 32-bit / DCE to

Team Leader 06/1998 – 12/1998

LDAP version of their product to utilize D&B (Duns &

• Acted as a liaison for all eleven hospitals

Bradstreet) DUNS numbers to be utilized as unique GM

as a Y2K coordinator.

Supplier identifier.

• Maintained an active role with vendors to

• Managed 26 developers, technical writers, system

ensure year 2000 compliance for

architects, and DBA’s via eight development and sustain

hardware and software.

third party vendors, and four off-shore engagement vendors.

• Co-managed 10 contractors who work

• Reported to Executive Directors, “C” Levels and/or higher

closely with the health system staff

on daily Quality Operations, and reporting metrics.

members tracking software and hardware

• Responsible for and maintained $750K IT Quick Hit / Agile

throughout the health system.

Development budget (J2EE, Oracle)

Project Planning and Reporting Team Leader a Big

• Directed development of a GM Supplier Suggestion Three OEM’s Y2K Program

System a workflow application. Used the software • Facilitated Y2K inventory and

remediation implementation for Mexico

to collect $11 billion potential savings and $58

and South America.

million actual savings year one.

• Coordinated and reported underlying

phases of the projects.

Site Operations Manager/Technical Support

St. John Health Systems Harper Woods, MI. May 1995 June 1998

Industry: Health Care – St. Johns Health Systems

Position: Senior Systems Engineer & Project Manager

• Sr. Systems Engineer supporting Microsoft

Windows servers and Novell NDS.

• Project Management and technical expertise

provided for Microsoft Exchange and Microsoft SQL server

installations and on-going support.

• Managed major update projects including

software installations and updates for Great Plains

Dynamics, Microsoft Office, Microsoft Office, Novell

ZENworks, Microsoft Windows Terminal Services, Citrix

Meta-Frame and McAfee Anti-Virus software and network

infrastructure.

Lotus NOTES DOMINO System Administrator / Application

Developer

Professional Education and Training Co e e ce

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Ancillary Skills

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Graduate Excellenc Optimal

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Assistant: e Flow

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Professional Affiliations

American Society of Quality

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Information Resource Manager (IRM) Certification 2001

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Certified Associated Project Management (CAPM) 2004

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Major Awards and Decorations

• CSA Professional Service Award Recipient 2007 Q4

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